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Cancel BIGCOMMERCE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bigcommerce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bigcommerce: Simple Process
What is Bigcommerce
Overview
BigCommerce is a subscription‑based e‑commerce platform that enables businesses to build and run online stores. It provides hosting, store management, payments integrations and built‑in sales features.
Main uses
Common use cases include B2C and B2B online retail, multi‑currency sales and scaling stores as revenue grows. Plans vary by features and support level to suit small shops to enterprise merchants.
How to cancel Bigcommerce
Web (Standard & Plus plans)
- Sign in to your store admin and go to Account Settings → Account Overview → Cancel Store Plan.
- Submit the cancellation at least 2 business days before your billing date to prevent auto‑renewal.
- Export store data and backups before submitting the request; the store remains active until the end of the current billing period.
Web (Pro & Enterprise plans)
- Pro and Enterprise merchants cannot self‑cancel via the dashboard.
- Contact BigCommerce support or your billing representative (phone or assigned rep) to request cancellation.
- Be prepared for possible delays; merchants report case‑to‑case timing when processing cancellations.
Mobile app subscriptions (iOS & Android)
- iOS subscriptions: cancel through your Apple ID subscription settings (Settings → Apple ID → Subscriptions → Cancel). Turn off auto‑renew at least 24 hours before the period ends.
- Android subscriptions: cancel through Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not stop billing on either platform.
What happens when you cancel
Service access
After you submit cancellation for web plans, the store typically stays active until the end of the current billing period. You retain store access until that date.
Billing and renewal
If you cancel in time before the billing date, recurring charges should stop after the current period. For app store subscriptions, cancellation must be handled through Apple or Google Play to stop renewals.
Data and backups
Export products, customers, orders and theme files before cancellation. BigCommerce does not guarantee indefinite storage of merchant data after a plan ends.
Will I get a refund?
Web‑paid plans
BigCommerce’s policy for web subscriptions is that fees are non‑refundable and there are no credits for partial periods. Plan fees for paid periods are generally non‑refundable.
A 15‑day free trial is available for web plans; no charges apply during the trial period.
App Store and Google Play
Refunds for subscriptions purchased via the App Store or Google Play are handled by Apple or Google respectively. BigCommerce does not control those refund processes.
Third‑party apps and partners
Subscriptions billed by third‑party partners (Automated Billing Partner) usually end at the conclusion of the current subscription term. Refunds are uncommon but may be made at BigCommerce’s discretion in specific cases.
Bigcommerce plans and pricing
Overview of tiers
Below are the commonly referenced Singapore SGD estimates and feature highlights for each plan tier. These are regional estimates; BigCommerce lists USD pricing on its official site.
Notes on pricing
Enterprise pricing is quote‑based and user reports indicate higher minimums; features increase with each tier, including advanced catalog and B2B functionality on Pro and Enterprise.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard | S$52/month approximately | monthly | Entry‑level plan, unlimited products/storage/bandwidth, multi‑currency, no transaction fees |
| Plus | S$139/month approximately | monthly | Includes Standard features plus customer groups, abandoned cart saver, persistent cart |
| Pro | S$380/month approximately | monthly | Includes Plus features plus product filtering, advanced catalog features |
| Enterprise | Custom pricing (≥ S$1,200/month indicated by users) | monthly | All Pro features plus price lists, unlimited API calls, dedicated support, B2B functionality |
Your consumer rights in Singapore
Cooling‑off and B2B SaaS
Singapore does not provide a statutory “cooling‑off” period specifically for B2B SaaS agreements like BigCommerce. Contract terms for business subscriptions generally govern cancellations and refunds.
Practical remedies
For disputes, review your agreement, keep written records of charges and communications, and raise the issue with support or your billing contact.
If a charge is unexpected or unclear, you may also contact your payment provider to discuss options for dispute or reversal, depending on the payment method and provider policies.
Customer experiences
Positive feedback
Many users appreciate BigCommerce for scalability, a rich set of built‑in features and ease of use for merchants. Regional reviews note strong functionality and responsive support for some accounts.
Negative feedback
Common complaints include difficulty cancelling, billing issues and limited refunds for partial periods. Some merchants report problems and delays when cancelling annual or enterprise arrangements.
Documentation checklist
Prepare account details
- Store URL and admin email address.
- Billing date, recent invoices and payment method details (last 4 digits).
- List of installed third‑party apps and where they bill (BigCommerce vs third parties).
Gather evidence and backups
- Export product, customer and order data and theme files before cancelling.
- Save screenshots or copies of charges, terms of service, and any support correspondence.
- If on Pro/Enterprise, note your billing representative’s contact details and contract clauses.
Common mistakes
Deleting the app but not cancelling
Many merchants mistakenly delete the mobile app and assume subscription billing stops. Deleting the app does not cancel App Store or Google Play subscriptions; you must cancel within those stores.
Missing notice windows
Submitting a cancellation too close to your billing date can lead to an unexpected renewal. For web Standard/Plus, submit at least 2 business days in advance; for App Store, turn off auto‑renew at least 24 hours before period end.
Assuming instant termination for Pro/Enterprise
Pro and Enterprise cancellations require a support or billing representative. Expect some administrative processing time and retain records of your cancellation request to avoid disputes.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund likelihood and notice expectations for each channel.
How to interpret
Use this as a checklist when preparing to cancel: check who you billed through, follow the correct cancellation channel, and export data before the subscription end date.
| Channel | How to cancel | Refunds | Access after cancel | Notice | Period |
|---|---|---|---|---|---|
| Web (Standard & Plus) | Account Settings → Account Overview → Cancel Store Plan | No refunds for partial periods; fees non‑refundable | Store active until end of current billing period | Submit ≥ 2 business days before billing date | monthly |
| Web (Pro & Enterprise) | Contact support or billing representative (cannot self‑cancel) | Generally no refunds; case‑by‑case exceptions | Access depends on arrangement; typically until term end | Contact billing rep; processing may take time | monthly |
| App Store (iOS) | Cancel via Apple ID → Subscriptions | Refunds handled by Apple per their policy | Subscription remains active until period end unless refunded | Turn off auto‑renew ≥ 24 hours before period ends | monthly |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions | Refunds handled by Google Play per their policy | Subscription remains active until period end unless refunded | Cancel in Google Play; deleting the app does not stop billing | monthly |
After cancelling
Useful links
Official BigCommerce Singapore pricing and plan information: BigCommerce Singapore pricing.
Regional platform comparisons and context: Top online store platforms (Singapore).
Next practical steps
Confirm cancellation in writing and keep the confirmation email or ticket ID. Monitor your payment method for any final charges.
Keep exported data secure and plan any migration or archiving before the store is fully deactivated.
Address
Registered office
9 Raffles Place #26‑01 Republic Plaza Singapore 048619
Contact note
If you need account or billing support, use the BigCommerce admin contact channels or your assigned billing representative for Pro/Enterprise plans.