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I hereby notify you of my decision to terminate the contract relating to the Ebay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ebay: Easy Method
What is Ebay
Overview
eBay is an online marketplace connecting buyers and sellers for auction-style and fixed-price listings. Users can buy new or used items, set prices, accept bids, and manage listings through seller tools.
Services for users
eBay offers seller tools, subscription-based Stores, buyer protection under the eBay Money Back Guarantee, and dispute/resolution processes. Sellers may use Seller Hub and Selling Manager tools to manage sales.
How to cancel Ebay
Cancelling an eBay Stores subscription (sellers)
- Sign in to your eBay account and go to your Stores subscription settings.
- Choose to end your monthly Stores subscription; there is no extra cancellation fee.
- You will still be billed for the Mandatory Subscription Period (if applicable) or for the full calendar month in which you cancel.
- Subscription benefits continue until the end of that billing month.
- See the official subscription terms: eBay Stores subscription terms.
Cancelling a sale or order (sellers)
- Go to My eBay or Seller Hub and locate the transaction you need to cancel.
- Select the correct cancellation flow, choose a valid reason, and confirm the cancellation.
- Notify the buyer via the eBay messaging system after you submit the cancellation.
- Complete cancellations within 30 days of the sale to avoid penalties or hidden listings.
- Reference: eBay community: Cancellation Policy.
Buyer cancellations and disputes
- If the seller fails to ship, or the item is significantly not as described, contact the seller first through eBay messages.
- If unresolved, open a case in the Resolution Centre or use eBay’s Seller Non-Performance route.
- Buyers may be eligible for cancellation and refund under eBay policies.
- See the policy: Seller Non-Performance Policy.
What happens when you cancel
Access and billing
For Stores subscriptions, cancelling does not incur an extra fee but you are billed for the Mandatory Subscription Period or the full month of cancellation.
Store benefits and features remain active until the end of that billing month when the subscription stops.
Listings, transactions and account effects
Cancelling a transaction correctly removes the sale and frees the buyer and seller, but improper or late cancellations can trigger account restrictions.
Repeated or incorrect cancellations can result in hidden listings, limits, or other seller penalties under eBay rules.
Will I get a refund?
Refunds for Stores subscriptions
Monthly eBay Stores cancellations are not charged extra fees; however, you will be billed for the required period or the full month in which you cancel.
Subscription charges already billed for that month typically are not prorated as a refund - check your subscription terms for specific details.
Refunds for buyers and sales
The eBay Money Back Guarantee covers items not received or significantly not as described and can refund the purchase price plus original shipping.
Buyer’s remorse (changing your mind) is not covered by the Money Back Guarantee unless the seller’s stated return policy allows it. See: eBay Money Back Guarantee.
Ebay plans and pricing
Store plans (monthly prices)
| Plan | Price | Period | Features |
|---|---|---|---|
| eBay Basic Store subscription | S$5.00 | Monthly | Branded store homepage, up to 300 custom categories, custom store header, store inventory listing format, Selling Manager access |
| eBay Featured Store subscription | S$25.00 | Monthly | All Basic features plus more custom pages, promotion boxes, greater merchandising tools |
| eBay Anchor Store subscription | S$100.00 | Monthly | All Featured features plus highest tier support and merchandising capabilities |
| Selling Manager Pro tool (optional) | S$5.00 | Monthly | Automated inventory and listing management, reporting, bulk emails, listing designer templates |
| Selling Manager Pro tool (common reference) | S$6.50 | Monthly | As above (some sources refer to standard retail price) |
Your consumer rights in Singapore
Lemon Law and CASE
Under Singapore’s Lemon Law (an extension of the Consumer Protection (Fair Trading) Act), consumers may be entitled to repair, replacement, or refund for defective or misrepresented goods within six months.
If a seller does not resolve the issue, consumers can escalate to the Consumers Association of Singapore (CASE) for assistance and mediation.
eBay buyer protection versus local law
eBay’s Money Back Guarantee offers protection for items not received or not as described and can provide refunds even when sellers disallow returns.
These protections sit alongside Singapore consumer law; you may use both eBay processes and local consumer channels where appropriate. See eBay’s coverage: eBay coverage.
Customer experiences
Negative feedback highlights
Some users report that eBay’s resolution process felt scripted or unhelpful in cases of wrong items or poor seller performance.
Other complaints include site functionality issues, problems accepting payments, and difficulties updating registered addresses after relocating.
Source examples of such feedback: Trustpilot - ebay.com.sg.
Positive or balanced views
Many buyers successfully use the Resolution Centre and Money Back Guarantee to obtain refunds for items not received or not as described.
Sellers benefit from store tools and subscription features when they follow the correct cancellation and listing procedures.
Documentation checklist
Essential transaction details
- Order number / Transaction ID
- Item title and listing URL
- Seller and buyer usernames
Evidence to collect
- Messages exchanged on eBay (screenshots or exports)
- Photos of the received item showing issues or differences
- Tracking information and proof of postage or non-delivery
- Payment receipts, timestamps, and screenshots of the listing and seller policy
Common mistakes
Using the wrong cancellation route
Sellers sometimes try to cancel outside My eBay or Seller Hub or fail to pick the correct reason. This can delay resolution and cause penalties.
Missing deadlines or evidence
Failing to cancel or open a dispute within required timeframes (for sellers: 30 days; for buyers: within the Resolution Centre deadlines) often voids protections.
Not saving messages, photos, or tracking details weakens your case and slows refunds or remedies.
Comparative recap
Quick comparison of cancellation scenarios
| Scenario | Can you cancel? | Refund possible? | How to cancel / next step | Key note |
|---|---|---|---|---|
| eBay Stores subscription (seller) | Yes | Usually no prorated refund for the month already billed | Cancel via Stores subscription settings in your account | Billed for Mandatory Subscription Period or full calendar month; benefits run to month end |
| Seller cancels a sale (seller) | Yes (must use My eBay/Seller Hub) | Depends on buyer/seller agreement and timing | Cancel transaction in My eBay or Seller Hub, notify buyer, choose valid reason | Complete within 30 days to avoid penalties |
| Buyer cancels due to seller non-performance | Yes (if seller fails to perform) | Yes, under eBay Money Back Guarantee (purchase + shipping) | Contact seller, then open a case in the Resolution Centre or use Seller Non-Performance | Use documented evidence; escalate if unresolved |
After cancelling
Follow-up actions
- Keep records of the cancellation confirmation and any messages exchanged.
- If you are a buyer and expect a refund, monitor the Resolution Centre case and payment method for credit.
- If you are a seller, check for any account notifications or restrictions after the cancellation.
Official helpful links
- eBay Stores subscription terms
- eBay community: Cancellation Policy
- Seller Non-Performance Policy
- eBay Money Back Guarantee / coverage
- eBay return policy guidance
- Trustpilot - ebay.com.sg (user reviews)
- Singapore consumer service summary
Address
Registered office
eBay Singapore Services Private Limited
1 Raffles Quay, #18‑00, Singapore 048583
Mailing tips
For formal cancellations or disputes, include transaction details, evidence, and a clear request in your correspondence.
Use eBay’s Resolution Centre and in-site messaging first, and escalate to formal mail or consumer bodies if necessary.