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Cancel FAIRPRICE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fairprice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fairprice: Easy Method
What is Fairprice
Overview
FairPrice is a major supermarket chain in Singapore offering groceries, household items and memberships for online and in-store shopping.
It operates an online shop, delivery service, pre-order and app-based services, plus membership plans such as Digital Club and Just Wine Club.
Services
Services include online home delivery, in-app pre-orders, Kopitiam orders via the FairPrice Group app, and subscription memberships with perks.
Policies for cancellations, returns and refunds vary by channel and are set by FairPrice’s own terms and help articles.
How to cancel Fairprice
Online home delivery (Web / desktop / app)
- Cancel online orders (except bulk orders) at no charge if done at least 24 hours before scheduled delivery.
- To avoid charges, submit cancellation at least 24 hours before delivery; otherwise fees apply (see fees below).
- Late cancellations incur a S$10 fee (incl. GST) for normal delivery; bulk orders (600+ items) incur S$30.
Other channels: webform, pre-order, Kopitiam, membership
- Use the FairPrice Help Center webform / requests system to submit cancellations for the delivery channel (24-hour rule applies).
- Pre-order via the app cannot be cancelled after confirmation; uncollected pre-orders are charged in full.
- Kopitiam orders placed and paid via the FairPrice Group app cannot be cancelled after payment.
- Digital Club membership can be cancelled anytime via Account → Digital Club → Manage membership in the app or on desktop.
What happens when you cancel
Order cancellations
If you cancel an eligible delivery order in the required time window, the order is stopped with no cancellation charge.
If cancellation is submitted after the 24-hour window, FairPrice may charge the stated cancellation fee depending on order type.
Membership cancellations and access
Digital Club cancellation takes effect immediately; access to membership benefits ends on cancellation.
Unused membership benefits are generally forfeited; refunds for used benefits are at FairPrice’s discretion.
Will I get a refund?
Refunds for grocery delivery and products
- FairPrice arranges refunds for affected or omitted products in orders that are rejected for any reason.
- For unsatisfactory or defective items, submit photos via the webform within 7 days (3 days for fresh items); if approved, FairPrice issues a refund or return instructions.
- Wrongly purchased non-bulk items paid by credit card (≤ S$200) may be returned to any FairPrice store (excludes Shop, Express, Cheers) within 7 days with original packaging and proof of purchase.
Membership fees and statutory rights
- Digital Club fees are not refundable if any membership benefits have been used; cancellation is immediate and unused benefits are forfeited.
- FairPrice policies make no reference to a statutory 14-day cooling-off or automatic consumer right to return; refunds and cancellations are managed under FairPrice’s own rules and timeframes.
Fairprice plans and pricing
Summary
The table below lists available membership plans and their published prices and features.
Prices and features reflect the verified pricing data supplied.
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital Club - Monthly | S$9.99 | Monthly | Unlimited free delivery for orders ≥ S$59, service fee waiver, 2× Linkpoints, exclusive promotions |
| Digital Club - Annual | S$95.88 (S$7.99/month) | Annual | Same benefits as monthly plan, at 20% lower effective monthly cost |
| Just Wine Club - Annual | S$20.00 | Annual | 8% NTUC discount on all wine purchases at FairPrice Finest and Xtra stores |
| Just Wine Club - Two-Year | S$35.00 | 2-Year | Same benefits as annual plan, but over two years |
Your consumer rights in Singapore
General position
FairPrice’s cancellation, return and refund rules are governed by its own published terms and help articles.
There is no mention in the supplied FairPrice materials of a statutory 14-day cooling-off period for purchases; consumers should rely on FairPrice’s stated policies.
Practical deadlines and expectations
- Act quickly: cancellations for delivery orders need at least 24 hours’ notice to avoid fees.
- Return windows for faulty or unsatisfactory goods are tight (3 days for fresh items, 7 days for most other items).
- Membership refunds are limited and may be discretionary if benefits have been used.
Customer experiences
Positive feedback
- Some customers praise helpful and attentive in-store staff and good service experiences.
- Positive reviews highlight individual staff members and occasions of strong service delivery.
Common complaints
- Frequent reports of missing or out-of-stock items in online orders and delayed or incomplete deliveries.
- Complaints about slow response times from customer support, long refund cycles for electronics, excessive packaging and inconsistent produce quality.
Documentation checklist
Essential items to prepare
- Order number and date/time of order or delivery.
- Payment proof (card statement or in-app receipt) and original packaging when returning non-delivered goods.
- Photographs of damaged, unsatisfactory or missing items (submit via webform within the specified windows).
Where to include details
- Include a clear description of the issue, quantity affected, and your preferred resolution (refund or replacement).
- Provide contact details and any in-app receipts to help FairPrice process your request faster.
Common mistakes
Timing mistakes
Waiting too long to cancel a delivery order is common; you must cancel at least 24 hours before delivery to avoid fees.
Missing the 3-day window for fresh items or the 7-day window for other returns can forfeit refund eligibility.
Assumption mistakes
Assuming a statutory 14-day cooling-off applies to all purchases is incorrect; FairPrice does not reference such a right in the supplied policies.
Attempting to cancel pre-orders or Kopitiam app payments after confirmation/payment will usually fail because those channels disallow cancellation.
Comparative recap
At-a-glance comparison
| Aspect | Web (desktop/app) | Webform | Pre-order via App | Kopitiam via App | Digital Club |
|---|---|---|---|---|---|
| Cancelable? | Yes (except bulk orders) if ≥24 hours before delivery | Yes - use webform; 24-hour rule applies | No - no cancellation after confirmation | No - paid Kopitiam orders cannot be cancelled | Yes - membership can be cancelled anytime |
| Deadline | 24 hours before scheduled delivery | 24 hours before scheduled delivery | None - confirmed orders are final | None - confirmed and paid orders are final | Anytime via Account → Digital Club → Manage membership |
| Fees/Notes | Late fee S$10 (normal) or S$30 (bulk 600+ items) | Use Help Center webform to avoid charges within deadline | Uncollected orders are charged in full | No cancellation once paid | No refund if benefits used; discretionary refunds possible |
After cancelling
Tracking refunds and follow-up
After you cancel, monitor the payment method used for refunds and keep your order number for follow-up.
If you submitted a webform, keep the reference or confirmation message for customer-service follow-up.
Further reading and reviews
For community reviews and experiences, you can view customer reviews here:
FairPrice reviews on Trustpilot
For promotions and membership deals, see listings such as:
FairPrice deals at VoucherCodes.sg
Address
Official address (verified data)
No official FairPrice mailing address was provided in the supplied verified sources.
Check your order receipt, in-app store page or the FairPrice app for the specific store address you need.
Store contact
For store-specific enquiries, use the contact information on your receipt or the store listing within the FairPrice app.
If unsure, submit a Help Center request via the app or webform and include your order details for a faster response.