Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel JULEP
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Julep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Julep: Easy Method
What is Julep
Overview
Julep is a beauty brand that historically offered curated product boxes and individual cosmetics, skincare, and nail products. The company operated a subscription service (Maven) that was discontinued in 2019.
How it reaches customers
Julep sells products direct via its website and has historically been available through app stores for digital subscription management. In Singapore, standalone retail products may be sold as one-time purchases.
How to cancel Julep
Cancel orders placed on the web
- Orders placed at julep.com cannot be edited or reliably cancelled once placed.
- You may contact Julep customer support (website contact form or live chat) to request cancellation, but pre-shipment cancellation is not guaranteed.
Cancel app-store subscriptions (iOS and Android)
- For subscriptions purchased via Apple App Store, cancel through your iPhone: Settings → your name → Subscriptions. The Julep app does not provide an in-app cancellation option.
- If the purchase was made via Google Play, cancel using Google Play’s subscription management since Julep’s terms do not document an in-app Android cancellation path.
What happens when you cancel
Access and delivery
For web orders, cancellation may not be possible if the order has already entered processing or shipping. If shipment occurs, standard return procedures apply.
Account and data
Cancelling a subscription or requesting cancellation of an order does not necessarily delete your account or personal data. Check Julep’s terms for account and privacy information at their terms page.
Will I get a refund?
Refunds for web purchases
- Unopened, resalable physical items may be returned within 30 days of receipt, with exclusions (Maven boxes, add-ons, Mystery boxes, promotional items).
- Refunds are issued minus shipping charges and are typically processed after Julep receives the return (refund processing commonly takes 7 - 10 days).
Refunds for app-store purchases and cooling-off
- App Store refunds are handled by Apple; follow Apple’s “Report a Problem” procedure. Julep refers App Store refund requests to Apple.
- Singapore law may provide a 14-day cooling-off period for distance sales if Premium Services have not been accessed. If service access has begun, that right may be lost.
Julep plans and pricing
Current status
There is no active Julep Maven subscription plan. The available items below reflect single-item retail pricing observed in Singapore outlets.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| N/A - No current Julep subscription plan available | N/A | One-time / N/A | Julep Maven subscription discontinued as of February 2019; no current subscription model in Singapore |
| Cushion Complexion 5-in-1 Skin Perfector (Turmeric, Sand/Amber) | S$55.90 | One-time | Compact skin perfector product |
| Perk It Under-Eye Treatment Brightener (Medium/Tan or Light) | S$48.90 | One-time | Under-eye brightening treatment product |
Your consumer rights in Singapore
Cooling-off and distance sales
- Singapore law provides a 14-day cooling-off period for distance sales (online) if the buyer has not yet started receiving or using Premium Services.
- If you have already accessed premium content or services, the cooling-off right may not apply.
Goods and remedies
- For defective or misdescribed physical goods, the Consumer Protection (Fair Trading) Act gives rights to remedies such as refunds or exchanges.
- App-store digital purchases and refunds are administered by the platform (Apple for iOS); Singapore consumers can still seek refunds but must follow the platform’s processes.
Customer experiences
Positive feedback
Some customers praise Julep’s product quality - particularly nail polishes - and report satisfactory resolutions when customer service responds helpfully.
Common complaints
Frequent negative reports include unexpected enrolment in auto-ship programs, difficulty cancelling, billing disputes, delayed or missing shipments, and slow or denied refunds.
Independent review pages document mixed experiences; see community reviews for context at Sitejabber.
Documentation checklist
Essentials to prepare
- Order number or confirmation email (for web orders).
- Account email and customer name used for the order.
- Date of purchase and date of delivery or receipt.
Evidence for refunds or disputes
- Photos of defective or damaged items.
- Proof of payment (credit card statement or order receipt).
- For app purchases, the Apple/Google purchase receipt and the Apple ID or Google account used.
Common mistakes
Assuming all cancellations can be done in-app
Many users expect to cancel subscriptions inside the Julep app. For Apple purchases you must cancel via iPhone Settings → Subscriptions, and Julep’s app does not provide an in-app cancel button.
Waiting too long or missing origin of purchase
Customers sometimes miss that a charge came from the App Store or Google Play rather than the website, delaying the correct cancellation route.
Another common error is assuming a refund is automatic; returns typically require following Julep’s return process and meeting time and condition limits.
Comparative recap
Quick comparison
The table below summarises cancellation and refund responsibility by purchase channel.
Table
| Channel | How to cancel | Refund handled by | Period |
|---|---|---|---|
| Web (julep.com) | Contact Julep support; orders cannot be edited after placement and pre-shipment cancellation is not guaranteed. | Julep processes returns and refunds for eligible physical items (minus shipping). | One-time orders / 30-day return window for unopened items |
| App Store (iOS) | Cancel via iPhone Settings → Subscriptions (Apple ID). No in-app cancel. | Apple (use Report a Problem). Julep refers such requests to Apple. | Subscription periods governed by Apple |
| Google Play (Android) | Cancel via Google Play subscription management (standard practice; Julep terms do not document an in-app option). | Google Play handles refunds and subscription adjustments per its policies. | Subscription periods governed by Google Play |
After cancelling
What to check immediately
- Confirm cancellation via the channel used (email confirmation or App Store/Google Play subscription status).
- Monitor your bank or card statement for any post-cancellation charges and save relevant transaction records.
Useful links and next steps
- Julep shipping and delivery / returns information: Julep shipping & delivery
- Julep / Juli terms of service: Terms of service
- Apple billing and refund guidance for Singapore: Apple billing & refunds (SG)
- Summary of Julep return policy (third-party summary): Return policy summary
Address
Corporate / mailing
Julep contact and correspondence are generally handled from U.S. offices. A known corporate address is:
111 W 33rd Street, 16th Floor, New York, NY 10001, United States.
Singapore notes
No Singapore-specific postal address is available in Julep’s public documentation. For local consumer-rights matters, consider contacting Singapore consumer protection authorities if issues are unresolved.