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Cancel LAZADA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lazada service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lazada: Easy Method
What is Lazada
Overview
Lazada is a major Southeast Asian e-commerce marketplace that sells products across categories such as electronics, fashion and home goods.
In Singapore, shoppers order via the Lazada app or website and use multiple payment methods including card and cash-on-delivery (COD).
Service scope
Lazada offers seller channels including local marketplace, LazMall and cross-border (LazGlobal) options for merchants.
Sellers pay per-transaction fees and commissions rather than fixed monthly subscriptions.
How to cancel Lazada
When you can cancel
You can cancel an order only before it is shipped. If the item has already been shipped, cancellation via the app/website is not available.
Some users report the cancellation option may be disabled even immediately after purchase; in such cases customer support may not be able to stop shipment. For user reports see the linked discussion below.
Step-by-step cancellation (app or website)
- Open the Lazada app or website and go to Orders / Purchases.
- Find the order and tap the "Cancel" or "Return/Refund" option if available.
- Confirm cancellation and follow on-screen prompts to complete the request.
- If option is not available, contact Lazada customer service immediately with order details.
What happens when you cancel
Order status and access
When a cancellation is accepted, the order status will update to cancelled and the seller will be notified.
If the cancellation request is not successful and the order ships, the normal return/refund process applies instead of cancellation.
Data and renewal effects
Cancellation affects only the specific order; your Lazada account, saved addresses and payment methods remain unchanged.
Subscriptions or recurring purchases are not automatically changed by cancelling a single order; check each service separately.
Will I get a refund?
Refund eligibility and timing
Cancellations are generally free of charge and refunds are processed when the cancellation is accepted.
Refunds to debit/credit cards can take one to two billing cycles depending on the bank.
Exceptions and refund methods
- COD refunds are typically issued to the Lazada Wallet rather than as cash back to the courier. Source
- Return windows for defective or incorrect items follow the product label: either "7 Days Easy Returns" or "14 Days Easy Returns" from delivery date. Source
- User reports indicate some variability in actual refund handling and timing. Source
Lazada plans and pricing
Seller plan pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Local Marketplace Seller (Standard) | 2% commission + 2% payment fee (subject to 9% GST) | Per transaction | No setup fee or monthly cost; pay commission and transaction fee per sale |
| LazMall Seller | 3 - 5% commission + 2% payment fee (subject to 9% GST) | Per transaction | Premium brand channel, higher visibility, access to campaigns, logistics support |
| LazGlobal (cross-border) Seller | 4 - 8% commission + 2% cross-border transaction fee + 1.5% FX fee (subject to 9% GST) | Per transaction | International seller access, cross-border logistics, currency conversion |
Your consumer rights in Singapore
Return windows and protection
Items labelled "7 Days Easy Returns" or "14 Days Easy Returns" can be returned within that period from delivery for refund or replacement where applicable.
Buyer Protection applies to supported items; returns and refunds are handled according to the product's return label. Source
Limitations and practical considerations
- COD refunds are typically credited to the Lazada Wallet rather than issued as cash to the customer. Source
- Consumers may encounter inconsistent cancellation availability and variable customer service outcomes; keep evidence of communications. Source
Customer experiences
Positive feedback
A small portion of users report fast or efficient deliveries and satisfactory refunds in some cases.
Overall positive reviews are limited relative to negative feedback on public review platforms. Source
Common complaints
- Partial or wrong deliveries, missing items, delayed or incomplete refunds. Source
- Instances where refunds are routed to wallet credit or vouchers instead of bank refunds, and difficulty cancelling orders before shipment. Source
Documentation checklist
Order and delivery details
- Order number and order date.
- Delivery proof (photo, tracking number, delivery confirmation).
Communication and payment proof
- Payment receipt or bank/card statement showing the transaction.
- Customer service chat logs or emails related to cancellation or refund requests.
Common mistakes
Missing the cancellation window
Attempting to cancel after the seller has shipped the item will usually fail; the order must be returned instead of cancelled.
Act immediately after purchase if you intend to cancel and before shipment notifications appear.
Assuming cash refunds for COD
Expecting a bank or cash refund for COD orders can lead to surprise; COD refunds are typically credited to the Lazada Wallet.
Check the refund method listed in the refund instructions and ask support for clarification if needed. Source
Comparative recap
Quick comparison table
| Aspect | Cancellation | Refund |
|---|---|---|
| When available | Before the item is shipped; option appears in app/website | After cancellation accepted, or via returns within 7/14 days from delivery |
| Fees | Generally no cancellation fee | No fee for returns under Buyer Protection; check item label |
| Method | Order marked cancelled; seller notified | Card refunds to card (1 - 2 billing cycles); COD refunds to Lazada Wallet |
| Common issues | Cancellation option may be disabled unexpectedly | Delays, wallet credits instead of bank refunds, variable communication |
After cancelling
What to monitor
Watch your order status and refund status in the Lazada app or website until the refund is completed.
Keep any confirmation messages and check your bank/billing statement for card refunds.
Helpful links and follow-up
- General information on Lazada return terms: Lazada Terms & Conditions
- Practical guide on cancelling orders and refund expectations: Can I cancel my order in Lazada after payment?
- Summary of Lazada return policy and Buyer Protection: Lazada Return Policy
- Community reports and user experiences: Reddit discussion
Address
Primary contact address
Lazada One, 51 Bras Basah Rd, #01‑21, Singapore 189554
Notes on contacting
If you need in-person assistance, verify opening hours and contact options with Lazada customer service before visiting.
Keep your order reference and ID ready to speed up any in-person or remote support interaction.