Cancellation Facetune: Easy Method

What is Facetune

Overview

Facetune is a subscription-based photo-editing app that lets users retouch, reshape and enhance selfies and portraits using tools like smoothing, blemish removal and artistic effects.

The app is commonly offered as a freemium product with in-app subscription tiers that unlock full tool sets and premium features.

Where it operates

Facetune is distributed through the developer's website and major app stores (Apple App Store and Google Play Store).

Billing and support routes differ depending on whether you subscribed on the web, via Apple, or via Google Play.

How to cancel Facetune

Web (facetuneapp.com)

• Log into your account dashboard at facetuneapp.com.
• Go to Plan Details in your account or subscription area.
• Click "Cancel Subscription".
• Important: cancel at least 48 hours before renewal to avoid being charged again.

App Store (iOS) and Google Play (Android)

• iPhone/iPad: Open Settings → tap your name → Subscriptions → locate Facetune → Cancel Subscription.
• Android: Open Google Play Store → tap profile → Payments & subscriptions → Subscriptions → select Facetune → Cancel subscription.
• Note: deleting the app does NOT cancel the subscription - you must cancel in the relevant store.

What happens when you cancel

Access after cancellation

When you cancel a subscription you typically retain access until the end of the current paid period.

No further recurring charges should be taken after cancellation, provided the cancellation is processed before renewal.

Data and account status

Canceling a subscription usually does not delete your account or uploaded content immediately; settings and data retention depend on the developer's policies.

You may need to log into your account to request deletion of personal data if required.

Will I get a refund?

Web purchases

Facetune offers a voluntary 14-day full refund for web purchases if requested within 14 days of the first purchase.

To request this, contact Facetune support and provide the receipt and the email used at checkout.

App Store and Google Play purchases

• iOS purchases: refunds must be requested through Apple's refund system; the developer cannot issue App Store refunds directly.
• Google Play purchases: refunds are handled by Google Play; users should request a refund via Google's system.
• Some sources indicate Google may consider certain issues (duplicate or unauthorized charges) for refunds up to about 30 days, but decisions are made by Google.

Facetune plans and pricing

Pricing snapshot

The following prices are reported for South Africa. Exact billing periods (monthly, annual, lifetime) are not shown in the app listing and should be confirmed inside the app or with the developer.

If you are unsure which billing period applies, check your subscription details in the app or store you used to subscribe.

Your consumer rights in South Africa

Refund and fair practice rights

Facetune voluntarily offers a 14-day refund for web purchases, which mirrors the idea of a cooling-off period.

The South African Consumer Protection Act provides broader protections for fair practice and refunds; these rights may support your claim in disputes.

Platform purchases and escalation

• For App Store or Google Play purchases the platform's refund and dispute processes apply; the developer cannot directly refund those store purchases.
• Keep receipts and evidence; if refunds are unfairly refused you may escalate to your payment provider or South Africa's National Consumer Commission.

Customer experiences

Positive feedback

Some users report the app performs smoothly and effectively when it works as intended.

Other users successfully cancel without issue when they follow the correct store-specific process and keep cancellation confirmations.

Negative feedback

There are reports of recurring or unauthorized charges occurring after cancellation attempts or at the end of free trials.

Users also report difficulty obtaining refunds and slow or unhelpful customer support responses in some cases.

Documentation checklist

What to collect before contacting support

• Purchase receipt or App Store/Google Play order ID showing the transaction date and amount.
• Screenshots of your subscription page showing active/expired status and any cancellation confirmations.
• Email address used for the account and any correspondence with Facetune support or the app store.

What to prepare for escalation

• Bank or card statements showing the charge(s) in question.
• Dates and times of cancellation attempts and screenshots of error messages (if any).
• Records of attempts to contact support and the responses received.

Common mistakes

Deleting the app instead of cancelling

Many users assume removing the app cancels the subscription; this is incorrect for both iOS and Android.

You must cancel via the App Store or Google Play subscriptions screen to stop future charges.

Cancelling too late or without proof

Waiting until the renewal date (or after) risks being charged for another period; for web subscriptions cancel at least 48 hours before renewal.

Not saving receipts, confirmation screens or timestamps makes disputes harder to resolve with stores, banks or consumer authorities.

Comparative recap

Quick comparison

This table summarizes how cancellation and refunds differ by purchase route.

Use it to decide the correct cancellation channel and where to request refunds.

After cancelling

Recommended next steps

• Save confirmation screenshots or emails that show the subscription was cancelled.
• Monitor your card or bank statement for the next billing cycle to ensure no further charges occur.
• If charged after cancellation, contact the store (Apple/Google) or your payment provider with your documentation.

Escalation options

If you cannot resolve the issue with Facetune or the app store, consider filing a dispute with your bank or payment provider.

You can also lodge a complaint with South Africa's National Consumer Commission if you believe your consumer rights have been breached.

Address

Developer address

Facetune (Lightricks Ltd)

Professor Racah St, Building 5.4, Givat Ram Campus, Jerusalem 91904, Israel

Contact tips

When contacting developer support, include the receipt, account email, timestamps and screenshots to speed up resolution.

For store purchases, use the respective store's refund/report flow and keep all correspondence and case numbers.