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Cancel NAKED WINES
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Naked Wines service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Naked Wines: Easy Method
What is Naked Wines
Service overview
Naked Wines is a subscription-based wine retailer that connects customers with independent winemakers and offers member pricing on bottles.
How membership works
Members (called Angels) contribute a monthly deposit that becomes credit to spend on discounted bottles and exclusive releases.
Geographic note
Naked Wines operates internationally; pricing and some policies are stated in USD and may vary by region. This guide focuses on cancellation from Singapore.
How to cancel Naked Wines
Web (account page) - recommended
- Sign in to your Naked Wines account on the website.
- Go to the Angel Account section and follow the prompts to cancel your Angel subscription.
Phone
- Call Naked Wines at 1‑800‑673‑14718 to request cancellation over the phone.
- Have your account details ready (email, order number) to speed up the process.
- Email chat@nakedwines.com with a clear request to cancel your Angel subscription.
- Include your account email and any relevant order IDs and request confirmation of cancellation in writing.
App Store / Google Play note
- There is no documented way to cancel via the App Store or Google Play; cancellation must be done via the Web (account page), email, or phone.
- If you were enrolled via a mobile app, follow the web/email/phone routes above and check your card statements for charges.
What happens when you cancel
Access and benefits
After cancelling, you will no longer be charged monthly Angel deposits going forward unless you re-activate your subscription.
Any remaining Angel credit may be subject to refund rules (see refunds). Access to member pricing continues only while you have eligible funds or meet the Active Angel criteria stated by Naked Wines.
Account and data
Your Naked Wines account and order history typically remain accessible; cancelling does not automatically delete your account data.
If you require deletion of personal data, request this explicitly when you contact customer support.
Confirmation
Always request written confirmation of cancellation (email) and keep screenshots or copies of communications.
Monitor your bank/card statements to ensure future deposits stop.
Will I get a refund?
General refund policy
Naked Wines’ refund policies are discretionary and described in their terms. There is no automatic statutory 14-day cooling-off right mentioned in their public terms.
Refund outcomes depend on the reason and timing of your request; always state your preferred refund method when contacting support.
Common refund scenarios
- Order missing or damaged: If a replacement cannot be dispatched within 7 days, Naked Wines will offer a full refund.
- Dissatisfaction with wine or service: They will credit your Naked Wines account with the price paid; returns of unopened wine may be requested and other refund methods must be specified at the time.
Angel funds (subscription credit)
- Before March 12, 2024: Unspent Angel contributions are refundable in cash or redeemable for merchandise of equivalent value.
- On or after March 12, 2024: Refunds in cash or merchandise are at Naked Wines’ sole discretion while you remain an Active Angel (contributed or purchased within the last two years). If not an Active Angel, unspent funds may only be used to purchase merchandise; no cash refund.
Naked Wines plans and pricing
Pricing overview
Pricing information is published primarily in USD and may not reflect Singapore-specific (SGD) amounts.
Below are the pricing options and ranges available from Naked Wines as provided in public sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Angel Deposit (default) | US$40.00 | Monthly | Credit to spend on bottles at Angel-member prices (US$12.99 - US$69.99) |
| Angel Deposit (adjustable range) | US$20.00 - US$100.00 | Monthly | Customizable deposit amount per month |
| Angel Bottle Pricing | US$11.99 - US$69.99 | Per bottle | Discounted member pricing per bottle |
Your consumer rights in Singapore
Contract and terms
Check the Naked Wines terms you agreed to at signup; contractual terms determine many refund and cancellation rights for your account.
Keep a copy of the terms, receipts, and any email confirmations as evidence if you need to escalate a dispute.
Practical steps for disputes
- Contact Naked Wines first and request written confirmation of outcomes.
- If unresolved, contact your card issuer to dispute unauthorized or recurring charges.
- Keep a detailed timeline of communications, dates, and names of support agents.
Escalation and advice
For consumer advice or mediation in Singapore, consider contacting local consumer advice services for guidance on next steps and statutory protections.
This guide does not substitute for legal advice; consult a lawyer if you plan formal action.
Customer experiences
Positive feedback
Many users praise the quality, uniqueness and value of the wines and note responsive customer service for product issues.
Some customers report consistently good wines over years and successful problem resolution when contacting support.
Negative feedback
Frequent complaints concern delivery problems: delays, missed drops, and poor third‑party delivery quality.
Recurring issues include unintentional enrolment into the Angel subscription and difficulty cancelling or unexpected charges.
What to take from reviews
- Document enrolment and keep screenshots to prove consent to any recurring plan.
- Act quickly if you see unexpected charges and request written confirmation when cancelling.
Documentation checklist
What to gather before contacting support
- Account email and full name associated with the Naked Wines account.
- Order numbers, invoice receipts, and dates of any disputed charges.
- Screenshots of account settings showing Angel deposit amounts and subscription status.
What to request in writing
- Written confirmation of cancellation and the effective date.
- Confirmation of any refunds or remaining Angel credit and the refund method.
- A timeline for any replacement dispatch or refund processing.
Common mistakes
Assuming app stores handle cancellation
Many users assume cancelling through the App Store or Google Play will stop Naked Wines charges. There is no documented method to cancel via those stores.
Always cancel via the Naked Wines website, email, or phone and confirm cessation of charges.
Not keeping proof of cancellation
Failing to request written confirmation can lead to ongoing disputes over charges. Always save emails or screenshots showing cancellation confirmation.
If you accept a credit rather than a cash refund, record that agreement and the value credited to your Naked Wines account.
Overlooking policy dates
Policies for refunding Angel funds changed on March 12, 2024. Whether you can get a cash refund may depend on when you became an Angel and your Active Angel status.
When requesting refunds, state clearly whether you became an Angel before or after that date to clarify your entitlement.
Comparative recap
Quick comparison
The table below summarizes key practical differences a Singapore consumer should note when cancelling or requesting refunds from Naked Wines.
| Aspect | Naked Wines - Notes | Period |
|---|---|---|
| Cancellation routes | Web account page, phone, or email. App Store/Google Play cancellation not documented. | - |
| Refund for orders | Full refund if a replacement cannot be dispatched within 7 days for missing/damaged orders. | 7 days |
| Angel funds refund | Before 12 Mar 2024: cash or merchandise. On/after 12 Mar 2024: cash only for Active Angels at company discretion. | Effective date matters |
| Customer experience | High marks for wine quality; mixed reviews on delivery and subscription handling. | Ongoing |
After cancelling
What to monitor
Check your bank/card statements for at least two billing cycles to confirm no further Angel deposits are taken.
If charges continue, contact Naked Wines with your cancellation confirmation and consider disputing via your card issuer.
Helpful links
- Naked Wines terms - official policy details and terms of service.
- Postclic guide on cancelling Naked Wines - third‑party walk‑through summarising cancellation options.
- TastingWine review - independent review of the club and membership model.
Address
Registered correspondence
For formal written correspondence to Naked Wines, use the corporate address associated with their operations:
Postal address
Norvic House, 29‑33 Chapelfield Road, Norwich, Norfolk, NR2 1RP, United Kingdom