Cancellation Shoprunner: Easy Method

What is Shoprunner

Service overview

ShopRunner is a subscription service that historically offered members free two-day shipping and free returns from participating online retailers.

The service also provided access to certain deals and streamlined checkout with enrolled retailers.

Current status

ShopRunner announced that its service is being discontinued effective January 31, 2026.

This shutdown may affect account access, cancellation options, and refund availability after that date.

How to cancel Shoprunner

Cancel via App Store (iOS)

• Open iPhone/iPad Settings.
• Tap your name, then Subscriptions.
• Select ShopRunner and choose Cancel Subscription.
• Note: Apple controls auto-renewal; ShopRunner cannot cancel App Store subscriptions for you.

Cancel via Google Play (Android)

• Open the Google Play Store app.
• Tap Menu, then Payments & subscriptions, then Subscriptions.
• Select ShopRunner and Cancel subscription.
• Note: ShopRunner cannot cancel Google Play subscriptions for you.

Cancel a direct web subscription

• Sign in to your ShopRunner account and check Account Settings > Subscription/Billing for cancellation steps.
• If web cancellation is unavailable, contact ShopRunner support by phone or email and request written confirmation.
• Phone: 1-888-721-7467; Email: [email protected]
• Be aware: access and cancellation options may be impacted by the January 31, 2026 service discontinuation.

What happens when you cancel

Access after cancellation

Cancelling normally prevents future renewals; you typically retain membership benefits through the paid period already completed.

Because the service is ending on January 31, 2026, actual access may be reduced or removed earlier depending on provider actions.

Renewal and billing

For App Store and Google Play purchases, auto-renewal is managed by the platform that sold the subscription.

For direct web subscriptions, ShopRunner may stop future billing after cancellation but requires you to request written confirmation.

Data and account records

Keep a copy of cancellation confirmations, receipts, and any support communications for your records.

Document dates, agent names, and reference numbers in case you need to dispute future charges.

Will I get a refund?

Refunds for App Store purchases

Refunds for purchases made through the App Store must be requested from Apple via their "Report a Problem" process.

ShopRunner cannot issue refunds for App Store purchases directly.

Refunds for Google Play purchases

Refunds for Google Play purchases must be requested through Google Play; ShopRunner cannot provide refunds for those purchases.

Use the Google Play refund process available in the Play Store for any requests.

Refunds for direct web subscriptions

ShopRunner has not published a broad refund policy for unused membership time; refunds are not generally provided.

Because the service is discontinuing on January 31, 2026, refund options may be limited or cease after that date; request confirmation in writing if you seek a refund.

Shoprunner plans and pricing

Where to check pricing

Pricing and plan details can change and may vary by market or promotion.

Check ShopRunner's official website or your purchase receipt for the most current pricing information.

Do not rely on third-party estimates

Do not assume prices from unofficial sources; no exact SGD pricing for 2025/2026 is available in the sources used for this guide.

Because the service is ending, new pricing offers may not apply.

Your consumer rights in Singapore

Cooling-off and refund rights

No statutory 14-day cooling-off or refund right is indicated in ShopRunner's published information for Singapore.

Digital subscription refunds depend on the platform used (App Store, Google Play, or ShopRunner web).

Practical steps to protect your rights

• Cancel promptly if you do not want to be charged again.
• Keep evidence of cancellation and any communications from the seller or platform.
• If you purchased via App Store or Google Play, follow the platform's refund complaint channels first.

Service shutdown considerations

Because ShopRunner is discontinuing service on January 31, 2026, act quickly to cancel and document requests.

Post-shutdown, access and refund channels may be reduced or closed; retain all proof of purchase and cancellation.

Customer experiences

Positive feedback

Some users reported value when participating retailers honored the shipping benefits.

Benefits varied according to which retailers continued to participate.

Negative feedback

Customers reported that two-day shipping promises often failed and that retailer perks declined over time.

Customer support complaints included long waits, low resolution rates, and unhelpful responses in some reports.

Documentation checklist

Essential items to collect

• Purchase receipt or order confirmation showing date and payment method.
• Record of how you purchased (App Store, Google Play, or directly on the web).
• Subscription screenshots from account settings showing active status or cancellation buttons.

Communications and proof

• Copies of cancellation confirmations, emails, or chat transcripts.
• Notes of phone calls: date, time, agent name, and reference number.
• Bank/credit card statements showing the charge.

Common mistakes

Assuming the provider will cancel platform purchases

Many users expect ShopRunner to cancel App Store or Google Play subscriptions for them; this is not possible.

Always cancel through the platform used to make the purchase.

Failing to document cancellations

Not saving confirmation emails or screenshots makes disputes harder if charges continue.

Immediately capture and store confirmation messages and any reference numbers when you cancel.

Waiting until the shutdown date

Delaying cancellation until close to January 31, 2026 can risk losing access or a clear refund path.

Cancel early and obtain written confirmation to preserve evidence in case of post-shutdown issues.

Comparative recap

Quick comparison

This table summarises how to cancel and refund avenues by platform.

After cancelling

What to monitor

Watch your payment statement for any continued charges after cancellation and keep records.

If charges continue, contact the platform or your bank with your documentation.

Helpful links

• Cancellation walkthrough (Postclic)
• ShopRunner on the App Store

Address

Primary mailing address

225 Washington Street, 3rd Floor, Conshohocken, PA 19428, USA

Corporate correspondence

For general correspondence, the corporate headquarters listing may refer to Chicago addresses; for certified mail related to cancellations, send to the Conshohocken address above.