Cancellation Splendies: Easy Method

What is Splendies

Service overview

Splendies is a subscription service that delivers curated women's underwear to subscribers on a recurring schedule.

Customers receive monthly selections based on preferences and size, with options for single-pair, multi-pair, and prepaid plans.

How it works

Subscriptions are managed on Splendies' website and billed automatically according to the plan selected.

Orders can be pre-paid for multiple months, or set as an ongoing monthly subscription that renews until cancelled.

How to cancel Splendies

Cancel via website (recommended)

• Log into your Account Page on the Splendies website.
• Select "Subscriptions" under Account preferences.
• Cancel before the 8th of each month by 11:59 PM EST to stop the next renewal.

Cancel via contact/email

• Use the Contact Us page to send an email with the subject "I Need to Cancel My Subscription".
• Send that request before the 8th of the month by 11:59 PM EST. Splendies processes cancellations only via website or Contact Us email (not via App Store or Google Play).

What happens when you cancel

Access and deliveries

If you cancel, you will continue to receive products through the end of your current term.

No further subscription charges will occur after cancellation takes effect for the next term.

Account data and renewal

Your account remains accessible for order history and account settings after cancellation.

If you resubscribe later, billing and preferences will follow the then-current plans and pricing.

Will I get a refund?

Refunds for subscriptions

No prorated refunds are provided for subscriptions. If you cancel mid-term (for example, after one month of a three-month prepaid plan), you will not receive a refund for the remaining period.

You will continue to receive products until the prepaid term ends; charges already collected are not returned prorated.

Refunds and returns for orders

• No refunds or exchanges once items have been handed to the carrier unless the product is damaged or expired.
• Non-subscription web orders marked "FINAL SALE" and international shipments are not eligible for returns or refunds.
• Eligible returns: ship unworn items with tags within 30 days of receipt. Shipping costs are non-refundable. Refunds are processed within 30 days of the return being received.

Splendies plans and pricing

Pricing summary

Below are the Splendies plans and approximate Singapore Dollar (SGD) prices based on a stated conversion.

Actual charges may vary depending on your payment processor's exchange rate at billing time.

Plans table

Your consumer rights in Singapore

General protections

Under Singapore consumer law, you generally have protections where goods are faulty, not as described, or unfit for purpose.

These protections may apply even if a seller's return policy is restrictive, particularly for defective or misdescribed items.

Practical steps and contacts

If an item is damaged, keep evidence (photos, order details) and contact Splendies promptly using their Contact Us page.

If you cannot resolve the issue with the seller, consider contacting your card issuer, and you may seek advice from local consumer advisory bodies such as the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

Many reviewers praise Splendies for variety of prints, comfort, and the surprise element in monthly boxes.

Customers also commonly note good customer service and durable underwear after multiple washes.

Negative feedback

Common complaints include inconsistent sizing; some customers recommend sizing up for certain styles.

Other issues reported are unwanted charges, incorrect items or orders, and delays or lack of tracking updates following shipment.

Documentation checklist

What to include when requesting cancellation or refund

• Account email and full name associated with the Splendies account.
• Order number(s) and subscription plan details.
• Clear photos of any damaged or incorrect items (if applicable).
• Screenshots of billing or transaction records showing unwanted charges (if disputing a charge).

Return shipping and timing

• Keep original tags and packaging if you intend to return eligible items.
• Note the date you received the items and ensure returns are shipped within 30 days for eligible orders.

Common mistakes

Missing the cancellation deadline

Many customers try to cancel after the cut-off and still get billed. Remember the deadline: before the 8th of each month by 11:59 PM EST.

If you miss the deadline, the subscription will typically renew and you will receive the next term's items.

Expecting prorated refunds or using the wrong channel

Customers sometimes expect partial refunds for unused prepaid months; Splendies does not provide prorated refunds.

Another frequent mistake is attempting to cancel via App Store or Google Play - Splendies requires cancellation through the website account or Contact Us email.

Comparative recap

Quick comparison

The table below summarizes key points for easy reference: how to cancel, refund expectations, and a price example.

Recap table

After cancelling

What to do immediately

Save or screenshot your cancellation confirmation and check your account "Subscriptions" page for status updates.

Monitor your payment method to ensure no further charges are posted for future terms.

Where to find help

For refunds and returns details, consult Splendies' official refunds page: Splendies - Refunds & Store Credit.

For customer reviews and experiences, see community feedback: Splendies on Trustpilot.

Address

Company address

Splendies (company registered address): 1250 10th St #9, Santa Monica, CA 90401, United States.

Contact reminder

There is no separate physical mailing address specifically required for cancellations; use the website Account Page or the Contact Us form to cancel.

Keep records of any correspondence for at least several months after cancellation in case of billing disputes.