Cancellation Apollo.Io: Easy Method

What is Apollo.Io

Overview

Apollo.Io is a subscription-based SaaS platform that provides lead generation, data enrichment, and outreach tools for sales and marketing teams.

Main capabilities

The platform includes a B2B contact database, engagement sequences, CRM integrations, and analytics to support prospecting and outreach workflows.

How to cancel Apollo.Io

Cancel on the Web (apollo.io)

• Sign in to your Apollo account on the web.
• Go to Settings → Billing/Your plan and cancel the workspace before the next billing cycle.
• Confirm cancellation and keep a screenshot or confirmation email for your records.

Cancel on iOS (App Store) and Android (Google Play)

• iOS: Cancel via Apple ID subscriptions in your iOS device Settings → Subscriptions; Apple manages renewals and refunds.
• Android: Cancel via Google Play Store → Subscriptions; refunds follow Google Play policy. If Play denies a refund, Apollo support may assist with evidence like screenshots.

What happens when you cancel

Access and billing

When you cancel a paid Apollo workspace on the web, automatic renewal stops but you retain access until the end of the paid billing period.

Data and exports

Apollo does not pro-rate or reimburse unused days for web subscriptions. Export any critical data before the subscription expires to avoid loss of access.

Will I get a refund?

Web subscriptions and free trials

• Web-subscribed plans are non-refundable for unused time; Apollo does not auto-prorate or reimburse remaining days.
• New workspaces get a 30-day free trial. If you delete the workspace before the trial ends, you are not charged.

App Store and Google Play refunds

• App Store (iOS): Apple handles refunds and subscription cancellations for purchases through the App Store. Apollo cannot directly cancel or refund App Store charges.
• Google Play (Android): Google Play manages refunds per its policy. If Google denies a refund, Apollo support can review evidence but cannot override the platform decision.

Apollo.Io plans and pricing

Pricing table

Notes on costs

No Singapore-specific SGD pricing is listed by Apollo. USD prices above are approximate conversions (1 USD ≈ 1.35 SGD).

Hidden costs such as overage credit purchases (US$0.20 per credit), minimum credit add-ons, and feature add-ons may increase total cost.

Your consumer rights in Singapore

Digital services and refunds

• Under Singapore consumer practice for SaaS, digital subscriptions are generally non-refundable unless defective or misrepresented.
• “Cooling-off” periods (e.g., 14 days) typically do not apply once a digital subscription is activated and used.

Practical advice for Singapore users

• Use the free trial to confirm the service before purchasing a paid plan.
• If charged incorrectly via App Store or Google Play, escalate through the platform first, then contact Apollo with receipts or screenshots.

Customer experiences

Positive feedback

• Reviewers praise Apollo’s comprehensive B2B database and powerful outreach features.
• Some users report the platform saves time and helps source leads effectively.

Common complaints

• Users report slow customer support response times and difficulties obtaining refunds in some cases.
• Reports exist of discount or coupon complications that block downgrades, UI changes causing confusion, and concerns about data quality and email bounce rates.

Documentation checklist

Before contacting support

• Account email and workspace name.
• Subscription invoice or receipt showing the charge date and amount.
• Screenshots of your Billing/Your plan page or subscription status.

For platform (App Store / Google Play) cases

• App Store or Google Play purchase receipt from Apple/Google.
• Screenshots of attempted cancellations and any denial messages.
• Any coupon codes or discount details if these affected cancellation or downgrade.

Common mistakes

Missing the billing cutoff

One frequent mistake is cancelling after the renewal date. Web cancellations must be completed before the next billing cycle to avoid another charge.

Assuming platform and web cancellations are the same

Purchases made through the App Store or Google Play must be cancelled via those platforms. Cancelling on the Apollo web app will not stop an App Store or Play renewal.

Not exporting data

Failing to export contacts, sequences, or reports before subscription expiry can leave you without critical data once access ends.

Comparative recap

Channel comparison table

Key takeaway

Cancel on the same platform you purchased from and save receipts or screenshots. Web subscriptions are non-refundable for unused time.

After cancelling

Post-cancellation steps

• Export contacts, sequences, reports, and any custom data before your access ends.
• Save confirmation emails or screenshots proving cancellation and the cancellation date.

Where to read more

For third-party pricing and feature summaries you can review independent write-ups:

• Apollo pricing overview (Persana)
• Apollo pricing guide (SalesMotion)
• Apollo pricing notes (Warmly)

Address

Primary mailing address

ZenLeads, Inc., 535 Mission Street, Suite 1100, San Francisco, CA 94105, United States

Notes on locality

Apollo (ZenLeads, Inc.) appears to be U.S.-based and does not list a Singapore office. For billing or legal notices, use the U.S. mailing address above.