Cancellation Apollo: Easy Method

What is Apollo

Overview

Apollo refers to several different services and products that share the same brand name: health check services (Apollo Clinic), a consumer wearable (Apollo Neuroscience), and a software/workspace product (Apollo workspace). Each product has its own purchase, cancellation and refund rules.

Why this guide

This guide explains how to cancel each Apollo product in Singapore, what refunds you can expect, and what documentation to prepare. It summarises verified policy points and user experiences to help you choose the correct cancellation route.

How to cancel Apollo

Apollo Clinic (Health check appointments)

• Send a cancellation email at least 12 hours before the scheduled appointment to the clinic contact provided on your booking confirmation.
• If you have already been billed prior to cancellation, a refund may not be granted - check your billing status before cancelling.
• For refund processing instructions listed in the clinic policy, follow the refund submission email instructions exactly (see Documentation checklist).

Apollo wearable (Neuroscience device)

• Request an RMA (return merchandise authorization) within 30 days of delivery.
• Return the device in like-new condition with original packaging and required paperwork.
• Expect to pay the stated return shipping & handling fee (the policy specifies a US$10 fee) and that shipping/duties are non-refundable.

Apollo workspace (software / apollohq.com)

• If you are in a new workspace 30-day free trial, cancel from account settings or delete the workspace before the trial ends to avoid charges.
• If you have been billed, delete the workspace to stop future charges - note that deleting after billing typically does not trigger a refund for unused days.
• For downgrades, check the billing/credit section: downgrades may produce pro‑rata credit but not cash reimbursement.

What happens when you cancel

Access and service termination

For paid subscriptions, cancelling will stop future automatic renewals. Exact access termination timing depends on the product: workspaces often retain access until the paid period ends unless explicitly deleted.

Data and account details

When you delete a workspace or service, data retention and deletion policies vary by product. Back up important data and export any reports or contacts before you cancel or delete.

Will I get a refund?

Apollo Clinic refund rules

Refunds are granted only if cancellation is submitted at least 12 hours before the appointment. Refunds are subject to a processing charge and are processed via NEFT within the stated timeframe.

Wearable and workspace refund rules

• Wearable: Full refund within 30 days if RMA requested and device returned in good condition; shipping/duties non-refundable; a handling fee applies.
• Workspace: No refund after the trial ends. Cancelling during a 30-day free trial results in no charge. After billing, no reimbursement for unused days; downgrades may yield pro‑rata credit only.

Apollo plans and pricing

Summary of available plans

The following table lists the pricing entries provided in verified data. Prices are approximate and expressed in Singapore dollars where shown.

Your consumer rights in Singapore

General protections

Singapore consumers are protected by laws and agencies such as the Consumer Protection (Fair Trading) Act (CPFTA) and the Consumer Association of Singapore (CASE).

Practical steps and limitations

• Digital subscriptions and services often do not have a statutory cooling-off period unless the provider offers one; rely on the provider's stated trial and return policies.
• If you encounter an unfair practice or non-compliance with a stated policy, contact CASE for guidance or consider a chargeback via your card issuer if unauthorized charges were made.
• For personal data and deletion requests, the Personal Data Protection Act (PDPA) applies - ask the provider for their data-deletion process if needed.

Customer experiences

Positive feedback

• Some users praise Apollo (apollo.io) for prospecting and lead management features, noting time-saving and useful AI search functions.
• Reviewers highlight that when contact data is accurate, it enables efficient lead generation and pipeline work.

Negative feedback

• Reported issues include slow page loading, account restrictions, unintuitive UI, and dissatisfaction with customer support responsiveness.
• Other common complaints mention outdated contact data, refund/cancellation difficulties, and inconsistent support across plan tiers.

Documentation checklist

For Apollo Clinic cancellations and refunds

• Booking reference or appointment ID.
• Patient name, appointment date/time and clinic location.
• Copy of the cancellation email and any billing confirmation.
• Refund request email sent to the clinic address (policy lists the refund email address).

For wearable returns and workspace cancellations

• Order number, delivery date and proof of purchase.
• RMA number (for wearable returns) and photos of the device and packaging.
• Workspace ID, account email and billing receipts (for software cancellations).
• Tracking number and proof of dispatch when returning goods.

Common mistakes

Timing errors

Waiting until the last moment to cancel an appointment or requesting an RMA after the 30-day window are frequent mistakes. These usually make you ineligible for refunds.

Missing paperwork or wrong return condition

Returning a wearable without original packaging or missing the RMA often voids the refund. For workspaces, deleting an account after billing and expecting a pro‑rata cash refund is a common misunderstanding.

Comparative recap

Quick product comparison

The table below compares cancellation windows, refund likelihood, fees and typical refund timing for the three product types covered in this guide.

After cancelling

Confirmations and follow-up

Always keep copies of cancellation confirmations, refund emails and tracking numbers. Monitor your bank or payment method for credit or refund postings within the stated timelines.

Useful links and where to check policy

Official product pages and community reviews can help you confirm current policy details and user experiences. Examples of verified pages:

• Apollo official app page
• Apollo Pro / Ultra details
• Customer reviews for Apollo (Trustpilot)

Address

Where to send written correspondence

If you require postal correspondence for the workspace product, a known US business address is: Apollo.io Inc., 535 Mission Street, 14th Floor, San Francisco, CA 94105, United States.

Local Singapore contact notes

There is no verified Singapore cancellation address listed in the provided data. For local consumer assistance, contact CASE or your payment provider if you need help with disputed charges.