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I hereby notify you of my decision to terminate the contract relating to the Basecamp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Basecamp: Simple Process
What is Basecamp
Overview
Basecamp is a cloud-based project management and team collaboration tool that centralises tasks, messages, files and schedules in a single workspace.
It is offered as a SaaS product with free and paid plans and is commonly used by small teams, agencies and organisations for simple project tracking and communication.
Core capabilities
Key capabilities include to-dos, message boards, file storage, schedules and basic team communication features.
Basecamp positions itself for simplicity and ease of use rather than complex enterprise project-management feature sets.
How to cancel Basecamp
Cancel via web (direct account)
- Sign in to your Basecamp account.
- Go to Billing or Account settings and follow the cancellation flow.
- Follow the on-screen prompts to confirm cancellation; the web flow is the fastest method.
Cancel via mobile stores or written notice
- If you subscribed via the Apple App Store, manage or cancel the subscription in the App Store subscription settings; Basecamp does not process App Store cancellations directly.
- If you subscribed via Google Play, manage or cancel the subscription in Google Play subscriptions; Basecamp does not process Google Play cancellations directly.
- You may alternatively send written notice via email to Basecamp support or by registered mail to Basecamp’s US address, but the web method is usually faster.
What happens when you cancel
Account access and billing
Cancellation from a direct Basecamp account takes effect immediately and stops future billing for the subscription.
Access to the paid account is typically disabled once cancellation is processed through the web flow.
Data retention and deletion
After cancellation, your project data is scheduled for deletion in about 30 days, with backups retained for around 60 days.
If you need to preserve data, export any necessary files or records before cancelling or contact support promptly.
Will I get a refund?
Basecamp refund practice
- Refunds are not automatic; Basecamp does not publish a blanket automatic refund policy.
- If you cancel before the end of a paid period, you must contact Basecamp support to request a refund.
Exceptions and case-by-case handling
- Basecamp states it considers refund requests on a case-by-case basis and may grant refunds at its discretion.
- There is no published automatic "14-day cooling-off" refund for online digital subscriptions in Basecamp’s materials.
Basecamp plans and pricing
Pricing summary
Basecamp’s official pricing is listed in USD only; local charges in Singapore will depend on the payment processor’s exchange rate.
No fixed SGD prices are published; amounts are converted at the time of billing.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basecamp Free | free | Forever | Run one project, 1 GB storage, up to 20 users |
| Basecamp Plus | US$15.00/user per month | monthly | Unlimited projects, 500 GB storage, 24/7/365 support, optional Timesheet/Admin Pro Pack |
| Basecamp Pro Unlimited | US$299.00 per month billed annually or US$349.00 per month billed monthly | annual (or monthly option) | Unlimited users & projects, 5 TB storage, priority support, includes Timesheet/Admin Pro Pack, personal onboarding |
Your consumer rights in Singapore
Cooling-off and digital services
Singapore’s Consumer Protection (Fair Trading) Act does not grant an automatic 14-day cooling-off right for online digital subscriptions.
The CPFTA 5-business-day cooling-off right applies only to certain direct-sales contracts (for example, home visits) and not to typical online digital services.
Refunds and statutory guarantees
- Basecamp’s published materials do not guarantee statutory refunds for online subscriptions; refunds remain at the provider’s discretion.
- If you believe there is a consumer protection issue, you may consult local consumer authorities for guidance on your specific case.
Customer experiences
Positive feedback
- Users commonly praise Basecamp for being simple and easy to use with clear to-dos and cards.
- Reviews note it is straightforward to set up and invite clients or teammates (example reviews dated Oct 28 2025 and Nov 27 2024).
Negative feedback
- Some users report billing or trial issues, such as being charged unexpectedly (example review dated Feb 3 2026).
- Performance concerns such as occasional slowness have been reported by some users (example review dated Aug 19 2025).
Documentation checklist
Before you cancel
- Account email and login details used for the subscription
- Billing receipts or invoices showing recent charges
- Subscription ID or plan name (e.g., Basecamp Plus, Pro Unlimited)
If requesting a refund or support
- Screenshots of billing or trial pages that show unexpected charges
- Dates and descriptions of the issue and any correspondence with support
- Preferred contact email and any payment transaction IDs from your bank or card
Common mistakes
Cancelling the wrong subscription
Users sometimes cancel the wrong account when they have multiple Basecamp accounts or email addresses.
Always confirm the account email and subscription ID before completing cancellation.
Forgetting store subscriptions or expecting automatic refunds
If you subscribed via Apple App Store or Google Play, cancelling in Basecamp’s web interface will not stop those store-managed renewals.
Also, expecting an automatic refund without contacting support is a common source of frustration; refunds require contacting support and are handled case-by-case.
Comparative recap
Quick comparison
This table highlights key differences between the main Basecamp options to help with cancellation and expectations.
Prices are as officially listed in USD; Singapore charges are converted by your payment processor.
| Aspect | Basecamp Free | Basecamp Plus | Basecamp Pro Unlimited | Period |
|---|---|---|---|---|
| Price | free | US$15.00/user per month | US$299/month billed annually or US$349/month billed monthly | Forever / monthly / annual (or monthly) |
| Users & projects | One project, up to 20 users | Unlimited projects, per-user pricing | Unlimited users & projects | - |
| Storage | 1 GB | 500 GB | 5 TB | - |
| Support & extras | Basic | 24/7/365 support, optional packs | Priority support, personal onboarding, includes packs | - |
After cancelling
What to do immediately after cancellation
- Export any critical project files, messages and reports before your data is removed.
- Check your bank or card statement to confirm that recurring charges have stopped.
Where to find official information
For official plan details and current pricing, see Basecamp’s pricing page:
Address
Local Singapore address
Base Camp Recruitment Pte. Ltd. (software‑SaaS category) - 2 Tanjong Katong Road, #05‑01, PLQ3, Singapore 437161.
Contact notes
If you need written notice options, you may send an email to Basecamp support or registered mail to their corporate address; the web cancellation flow remains the fastest.