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Cancellation Basenji Apps: Easy Method
What is Basenji Apps
Overview
Basenji Apps provides subscription-based productivity and collaboration tools designed to streamline workflows for individuals and teams.
The service is offered through mobile app stores and direct website purchases with recurring, auto-renewable subscription plans.
Service model
Subscriptions may be purchased via the App Store (iOS), Google Play (Android), or directly on the website.
Billing and refunds for purchases made through Apple or Google are handled by those platforms, not directly by Basenji Apps.
How to cancel Basenji Apps
App Store (iOS)
- Open your Apple ID account settings on your iPhone or iPad.
- Go to Subscriptions, find the Basenji/Breeze subscription, and turn off auto-renew.
- Note: Deleting the app or your Basenji account does not cancel App Store subscriptions.
Google Play (Android)
- Open the Google Play Store and tap Menu > Subscriptions.
- Select the Basenji/Breeze subscription and choose Cancel subscription.
- Note: Deleting the app does not cancel subscriptions billed by Google Play.
Website (direct purchase)
- Email [email protected] with your purchase details (order ID, account email, purchase date) to request cancellation.
- Deleting the app or your account does not stop web subscriptions; you must request cancellation via support.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to paid content until the end of the current billing period.
The subscription will not renew after that billing period ends.
Auto-renewal and billing
Auto-renew must be turned off via the platform where you purchased the subscription (Apple, Google, or Basenji website).
Cancel at least 24 hours before the renewal time to avoid an unintended charge during trials or renewals.
Data and account
Cancelling a subscription does not necessarily delete your account or user data.
Contact support to confirm data retention and deletion policies for your Basenji account.
Will I get a refund?
App Store and Google Play purchases
- Refunds for purchases made through Apple or Google must be requested from Apple or Google using their refund mechanisms.
- Basenji Apps cannot grant refunds for purchases processed through the App Store or Google Play.
Website (direct) purchases
- Website purchases are generally non-refundable and non-exchangeable unless required by applicable law or stated otherwise in the terms.
- Contact [email protected] to request review of a refund for direct purchases; provide order details and reason.
EU/EEA/UK/Switzerland exception
- If you purchased directly on the website and are in the EU/EEA/UK/Switzerland, you have a 14-day right to withdraw (cooling-off period).
- Basenji will reimburse you within 14 days of receiving your withdrawal notice, using the same payment method where possible.
Basenji Apps plans and pricing
Price notes
Prices below are approximate App Store Singapore equivalents converted from USD and may differ in the App Store due to regional pricing tiers.
Actual in‑store prices and billing frequency are set by the platform at purchase.
Plans
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Weekly (App Store) | approx S$11.46* | Weekly | 7-day free trial, auto-renewable |
| Monthly (App Store) | approx S$40.49* | Monthly | Standard subscription, auto-renewable |
| Annual (App Store) | approx S$80.99* | Annual | Standard subscription, auto-renewable |
Your consumer rights in Singapore
General guidance
Singapore consumers do not lose platform-dependent protections: purchases via Apple or Google follow those platforms' terms and refund channels.
For website purchases, check Basenji’s terms and any local consumer protections that may apply to your transaction.
If you have a dispute
- First contact Basenji support ([email protected]) with clear evidence and order details.
- If unresolved, consider contacting your payment provider or card issuer to discuss chargeback options or dispute processes.
Customer experiences
Positive feedback
Some older development-service reviews praise Basenji for high-quality work, professionalism, and responsive customer support.
Users who reported positive experiences highlighted helpful support and satisfactory service delivery.
Reported problems
Public reviews include complaints about unexpected charges, difficulty obtaining refunds, and problems cancelling trials or subscriptions.
Several reviewers described delays or unresponsive support when attempting to resolve billing issues.
Documentation checklist
Required information for cancellation or refund requests
- Order ID or transaction reference.
- Email address used for the purchase or account.
- Purchase date and platform (App Store, Google Play, website).
Helpful extras
- Screenshots of the purchase receipt or bank statement showing the charge.
- Screenshot of subscription listing in App Store or Google Play (if applicable).
- Clear timeline of actions you have taken (cancellations, emails sent).
Common mistakes
Deleting the app doesn't stop billing
Many users assume removing the app cancels the subscription; it does not.
Always cancel via the App Store, Google Play, or by contacting website support to stop auto-renewals.
Waiting until renewal time
Attempting to cancel right at renewal can result in another charge during a trial or billing cycle.
Cancel at least 24 hours before the trial or billing period ends to avoid being charged for the next period.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Turn off auto-renew in Apple ID Subscriptions. | Request via Apple; Basenji cannot refund App Store purchases. | Access remains until end of paid period. |
| Google Play (Android) | Cancel in Google Play Store > Subscriptions. | Request via Google Play; Basenji cannot refund Google purchases. | Access remains until end of paid period. |
| Website (direct) | Email [email protected] with order details to request cancellation. | Generally non-refundable unless required by law; EU/EEA/UK/Switzerland have 14-day right. | Access remains until end of paid period unless otherwise stated. |
How refunds work (quick)
Platform purchases: use Apple or Google refund channels.
Direct purchases: request via Basenji support; legal rights may vary by jurisdiction.
After cancelling
What to check
- Confirm cancellation in the platform's subscription list or get written confirmation from Basenji support.
- Monitor your card or account for any unexpected charges over the next billing period.
Helpful links
Address
Registered address
Basenji Apps Limited (registered): Greg Tower, Floor 2, 7 Florinis, 1065 Nicosia, Cyprus.
Support contact
For cancellations or support requests by email: [email protected].
Include the documentation checklist items above to speed up processing.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.