Cancellation Biteable: Easy Method

What is Biteable

Overview

Biteable is a cloud-based video creation platform that provides templates, stock clips, animations and simple editing tools to produce short videos quickly.

It operates on a subscription model with tiered plans and includes features like exports, avatars, and analytics depending on the plan.

How it is commonly used

Users range from individuals creating social or marketing clips to small teams producing branded videos with minimal design experience.

Biteable offers a free 7-day trial; after the trial, subscriptions are billed and managed through your chosen payment channel.

How to cancel Biteable

Cancel if you purchased on Biteable website

• Sign in to your Biteable account on the website.
• Go to Account Settings or Billing and find Subscriptions.
• Choose Cancel or Turn Off Auto‑Renew to stop future billing.
• Confirm cancellation - access typically continues until the end of the paid period.
• For Biteable billing and refund details see the official policy: Biteable refund policy.

Cancel if you purchased via App Store or Google Play

• App Store: Cancel through your Apple device’s subscription settings (not via Biteable website or support). Access remains until the paid period ends.
• Google Play: Cancel through the Google Play Store subscription settings on the device or Google account; access also continues until period end.
• These platform purchases must be managed in the respective app store - Biteable cannot cancel them for you. See guidance: Cancellation notes.

What happens when you cancel

Access and renewal

Cancellation stops automatic renewal of your subscription but does not immediately remove access.

You retain full access until the end of the already-paid billing period (monthly or annual).

Data and projects

After the subscription period ends, features tied to your plan (export quality, team seats, premium assets) will no longer be available.

Keep local copies of finished videos before expiry if you need continued access to high-resolution exports or premium content.

Will I get a refund?

Biteable refund policy

Biteable’s published policy states that pre-paid fees, including new purchases or renewals, are non-refundable.

See the official statement: Biteable refund policy.

Trial period and statutory rights

• Biteable provides a free 7-day trial; payments after the trial are non-refundable.
• Biteable’s terms do not document a 14-day statutory cooling-off refund right; consult local law if you believe statutory consumer protections apply.
• Additional dispute options are determined by your payment channel (App Store, Google Play, or card processor).

Biteable plans and pricing

Pricing summary

Below are approximate Singapore Dollar equivalents (conversion from USD ≈ 1 USD = 1.35 SGD).

Prices listed are based on the verified pricing information; Biteable displays prices in USD on their site.

Your consumer rights in Singapore

Statutory considerations

Biteable’s published terms do not include a statutory 14-day cooling-off or refund right; their policy states pre-paid fees are non-refundable.

If you believe Singapore consumer law provides additional remedies, you may consult local consumer protection resources for advice on digital goods.

Practical steps for Singapore consumers

• Document the purchase method (website, App Store, Google Play) and keep receipts.
• Contact the payment processor (Apple/Google/bank) if you suspect unauthorised charges or billing errors.
• Use Biteable’s support information and the published policy when lodging disputes: Biteable refund policy.

Customer experiences

Positive feedback

Many users on Capterra Singapore rate Biteable highly for ease of use and templates, with an overall score around 4.1/5.

Reviews praise the intuitive dashboard and the ability to create videos quickly without prior experience.

Negative feedback

Some Trustpilot reviews and other sources report issues such as unauthorized charges, dissatisfaction with the no-refund policy, and slow or unhelpful support.

Other complaints include editor performance, limited advanced editing features, and perceived difficulties when cancelling for non-technical users.

Documentation checklist

What to gather before cancelling

• Account email and username used with Biteable.
• Order confirmation or receipt showing purchase date and amount.
• Identification of purchase channel: Biteable website, Apple App Store, or Google Play.
• Subscription ID or plan name, and screenshots of billing settings if needed.

What to keep after cancelling

• Confirmation of cancellation (email or screenshot) and end-of-service date.
• Backups of exported videos or project files you need after access ends.
• Copies of any communication with support in case of disputes.

Common mistakes

Attempting to cancel in the wrong place

Example: trying to cancel an App Store subscription from the Biteable website. This does not stop App Store renewals.

Always cancel via the payment channel used for the purchase.

Assuming an immediate refund or loss of access

Example: expecting a refund after cancelling mid-period. Biteable’s policy states pre-paid fees are non-refundable.

Access generally continues until the paid period ends; plan your exports and backups accordingly.

Comparative recap

Quick comparison table

After cancelling

Immediate actions

• Confirm and save the cancellation confirmation and end date from your account or the app store.
• Export and save any videos or assets you will need after your plan expires.

Useful links

• Official Biteable refund and refund-requests information: help.biteable.com refund policy
• Biteable pricing page (USD pricing shown): biteable.com/pricing
• Cancellation notes and guidance: postclic.com cancellation notes

Address

Corporate address

Level 2, 162 Macquarie Street, Hobart, Tasmania 7000, Australia.

Support and contact note

For billing and account issues start with Biteable’s Help Center and the links above. Platform purchases (Apple/Google) must be addressed in the respective store settings.