Cancellation Brevo: Easy Method

What is Brevo

Product summary

Brevo (formerly Sendinblue) is a SaaS platform for email marketing, SMS, and CRM tools designed for businesses of all sizes.

It provides campaign builders, automation, transactional email/SMS features, and tiered plans from a Free tier to Enterprise-level offerings.

Why this guide is for Singapore

This guide explains how cancellation, refunds, and practical next steps work for Singapore-based users of Brevo.

It highlights the platform’s stated policies and common user experiences relevant to local customers.

How to cancel Brevo

Cancel via the web (self-service)

• Sign in to your Brevo account and open the "My plan" or billing section in your account settings.
• Choose the option to cancel; cancellation typically takes effect at the end of your current billing period.
• After cancellation via the web, your account downgrades to the Free plan when the paid period ends.

When to contact support

• If you are on a yearly Professional plan you usually must contact Brevo support by raising a ticket to request cancellation.
• If you encounter account blocks, suspensions, or billing disputes, submit a ticket and keep the ticket ID for records.

What happens when you cancel

Access and feature changes

On cancellation, your paid features remain active until the end of the paid billing period.

When the period ends, your account will be downgraded to the Free plan and paid features will be removed.

Data and invoices

Your contact lists, campaigns, and stored data typically remain accessible but may be limited by Free plan quotas.

Keep billing invoices and export any data you need before access is further restricted.

Will I get a refund?

Brevo’s general refund stance

Brevo does not ordinarily refund unused credits, unused months, or renewals if you forget to cancel.

Outside specific legal exceptions, refunds for partial or unused periods are not provided per Brevo’s global policy.

Exceptions and EU cooling-off

• In EU jurisdictions a 14-calendar-day cooling-off right can allow cancellation and a refund, subject to conditions and to whether services have been started.
• Refunds under that rule must be processed within 14 calendar days of cancellation; see Brevo’s terms for details: Brevo Terms.

Brevo plans and pricing

Overview of published plans

The following table lists plan names, approximate SGD prices (estimates based on USD pricing) and headline features as published.

Brevo’s official site lists prices in USD; use their site for exact and up-to-date charges.

Your consumer rights in Singapore

Jurisdictional limits

EU-specific consumer protections (for example, the 14-day cooling-off right) do not automatically apply to Singapore customers.

Your rights are primarily governed by the contract (Brevo’s terms) and by applicable Singapore law where relevant.

Practical steps for Singapore users

• Read Brevo’s terms and billing rules to confirm cancellation and refund procedures: Brevo Terms.
• Keep records: invoices, payment receipts, and any support ticket communications when disputing charges.

Customer experiences

Positive feedback

Many users praise the Free plan’s value and the platform’s ease of use, especially for startups and small teams.

Some localized reviews note helpful customer support and generally user-friendly tools.

Common complaints

• Expired or non‑rolling unused credits and no refunds for unused months frustrate some users.
• Reports exist of account suspensions, support delays, activation issues for SMS, and occasional technical bugs.
• For review summaries see Brevo’s community feedback: Trustpilot - Brevo reviews.

Documentation checklist

Before you cancel

• Account email, username, and last four digits of payment method.
• Current plan name, billing cycle, and next renewal date.
• Export any contact lists, campaign content, and reports you want to keep.

If you need a dispute or refund

• Copies of invoices and payment receipts for the disputed period.
• Support ticket numbers, timestamps, and any correspondence with Brevo staff.
• Records of service interruptions or blocks (screenshots recommended).

Common mistakes

Assuming automatic refunds

Many users expect prorated refunds or credit rollovers; Brevo’s usual policy is no refunds for unused periods or credits outside specific legal exceptions.

Always check your billing cycle and cancel before the renewal date if you want to avoid next-period charges.

Not saving important data

After downgrading to Free, feature limits can block access to exports or advanced reporting.

Always export contacts, templates, and reports before cancellation completes to avoid unexpected loss.

Comparative recap

Plan vs. cost at a glance

The table below summarizes plan name, approximate monthly SGD price, headline features, and refund stance for quick comparison.

After cancelling

Immediate next steps

• Export contacts, templates, and any analytics reports before your access changes.
• Confirm cancellation by saving any confirmation messages or ticket numbers.

Where to get official info and help

• Brevo terms and policy details: Brevo Terms.
• Pricing and plan details: Brevo Pricing.
• User reviews and community feedback: Trustpilot - Brevo reviews.

Address

Brevo headquarters

Brevo’s listed headquarters address is:

106 Boulevard Haussmann, 75008 Paris, France

Contacting support

For billing or cancellation requiring manual intervention (for example, yearly Professional plans), submit a support ticket through your Brevo account.

Keep records of any ticket IDs and correspondence for follow up or disputes.