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Cancellation Caktus: Easy Method
What is Caktus
Overview
Caktus is a subscription-based AI learning platform that offers tutoring, homework help, and study tools designed for students and educators.
The service provides features such as writing assistance, math help, coding support, citations, flashcards, and conversational tutoring.
How it’s delivered
Caktus is delivered as a web service and mobile apps, with paid tiers that enable additional features like priority support and beta tools.
Access and billing depend on where you subscribed (App Store, Google Play, or directly via the Caktus website).
How to cancel Caktus
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → go to Subscriptions → locate Caktus AI → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation. See a step guide: Postclic - iOS steps.
Cancel on Android (Google Play)
- Open Play Store → Profile → Payments & subscriptions → Subscriptions → find Caktus AI → Cancel Subscription.
- Confirm cancellation and keep a screenshot of the cancellation confirmation for your records. See details: Postclic - Android steps.
Cancel via Web (Caktus website)
- Log into your Caktus account → go to Billing or Plans → select Cancel Subscription → confirm.
- Cancellation typically takes effect at the end of the current paid period. See Caktus legal info: Caktus - Legal.
Cancel via Email
- Email [email protected] with your account email and a clear cancellation request.
- Support typically responds within 1 - 2 business days according to user guides; keep your sent message and any reply.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, future auto-renewal stops but access usually continues until the end of the current billing period.
This applies to cancellations made through App Store, Google Play, and the Caktus website.
Billing and data
Cancellation prevents future charges but does not automatically delete account data; account content may remain per Caktus policies.
If you want account deletion, request it explicitly to [email protected] and keep records of the request.
Will I get a refund?
Official refund policy
Caktus’s published legal terms state that refunds are not provided after purchase because the service is non-tangible and considered irrevocable.
See the provider’s legal page for the stated policy: Caktus - Legal.
Exceptions and platform refunds
- Cancelling stops future charges but normally does not trigger prorated refunds.
- If you subscribed via Apple or Google, any refund requests must be made through those platforms; those platforms handle refunds for purchases made through them.
Caktus plans and pricing
Pricing table
| Plan | Price (USD / SGD est.) | Period | Features |
|---|---|---|---|
| Base Plan (monthly) | US$14.99 (~S$20.24 excl. GST, est. ~S$22.06 incl. 9% GST) | Monthly | Access to core academic tools (writing, math, coding, citations, flashcards, conversational tutor, unlimited AI outputs) |
| Pro Plan (monthly) | US$19.99 (~S$26.99 excl. GST, est. ~S$29.42 incl. 9% GST) | Monthly | All Base features + AI detection, priority support, Discord community role, beta tools |
| Annual Plan (Pro equivalent) | US$99.99/year (~US$8.33/month) (~S$11.25/month excl. GST, est. ~S$12.26/month incl. 9% GST) | Annual | Same as Pro Plan, billed annually |
Pricing notes
USD prices are compiled from third-party review sources. No official Singapore-specific SGD pricing is published by Caktus.
If you subscribed via an app store, your final SGD charge may include currency conversion and local taxes; check the receipt from Apple or Google Play.
Your consumer rights in Singapore
Statutory rights
Under Singapore consumer protection laws, published seller policies do not necessarily override statutory rights to redress for unfair practices.
If a paid service was not delivered or charges were unauthorized, you may have legal remedies despite a posted "no refund" policy.
Actions you can take
- Keep receipts and communication; request a refund in writing from Caktus support first.
- If unresolved, consider contacting your bank or card issuer to dispute unauthorized charges.
- Seek advice from local consumer protection channels if you believe an unfair practice occurred.
Customer experiences
Reported negative experiences
Multiple users on public forums report problems such as being charged after a free trial or not receiving the paid features claimed.
Some users reported ignored refund requests or lack of timely support response. See user reports: Reddit report.
General observations
Other reports describe interface glitches or duplicate charges that persisted after cancellation attempts.
These are user-submitted accounts and may not represent all customers; keep your own documentation if you experience issues.
Documentation checklist
What to collect before you cancel
- Account email and username used with Caktus.
- Purchase receipt or billing statement showing the charge.
- Date of subscription start and any trial-period details.
What to save after you cancel
- Confirmation screenshot or email showing cancellation completion.
- All correspondence with support (emails, ticket IDs) and dates/times of contact attempts.
Common mistakes
Not checking where you subscribed
Example: Trying to cancel in the Caktus web dashboard when the subscription was made through the App Store delays cancellation.
Always verify whether you subscribed via Apple, Google Play, or directly on the website before following steps.
Failing to keep proof
Example: Not saving the cancellation confirmation or receipt can make disputes harder if charges continue.
Always take screenshots and keep sent emails to support as evidence for refunds or disputes.
Comparative recap
Quick comparison
| Item | How to cancel | Refund chance | Notes |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Subscriptions → Cancel | Handled by Apple; Caktus policy: no refunds | Access continues until period end. See guide: Postclic |
| Google Play (Android) | Play Store → Subscriptions → Cancel | Handled by Google; Caktus policy: no refunds | Access continues until period end. See guide: Postclic |
| Web (Caktus site) | Account → Billing/Plans → Cancel | Caktus states no refunds; exceptions depend on local rights | Contact [email protected] for account or deletion requests. See: Caktus legal |
Takeaway
Cancellation is straightforward but refunds are unlikely under Caktus’s stated policy; platform purchases are subject to the store’s refund processes.
If you face billing problems, act quickly and preserve documentation to support disputes or chargebacks if necessary.
After cancelling
What to do immediately
- Save cancellation confirmation and any ticket or response from support.
- Monitor your bank or card statement for any unexpected charges.
Where to get more information
- Caktus legal and terms: https://caktus.ai/legal
- Step-by-step cancellation guides: Postclic - cancellation guide
- User reports and community experiences: Reddit - user report
- Additional cancellation walkthroughs: AI Cognitive Zone - cancel guide
Address
Company location
500 Yale Ave N, Seattle, Washington, 98109 US
If you need formal correspondence or legal notices, use the postal address above and include your account details and copies of receipts.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.