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8 Marina Boulevard, #05‑02, Marina Bay Financial Centre
018981 Singapore , Singapore
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Cancellation Ccleaner: Easy Method
What is Ccleaner
Overview
CCleaner is a system optimization and cleaning tool that removes temporary files, manages startup items, and helps improve system performance.
It is offered in free and paid forms across desktop and mobile platforms, and purchases may be made directly from CCleaner or via app stores and resellers.
Main uses
Typical uses include clearing cache and temporary files, freeing disk space, and managing background programs that slow startup.
Feature sets and billing vary by platform and app (desktop vs phone cleaner), so the purchase channel affects cancellation and refunds.
How to cancel Ccleaner
Web (direct purchase)
CCleaner web-store subscriptions are managed by CCleaner directly through your account dashboard.
- Log in to your CCleaner account dashboard.
- Locate the active subscription or order and choose the cancel option.
- If you cannot cancel online, contact CCleaner support via their web form for assistance.
Google Play and Apple App Store
Mobile-store purchases are handled by the platform where you bought the app; CCleaner cannot cancel those for you.
- Google Play: Open Google Play > Subscriptions list > Select CCleaner subscription > Cancel.
- Apple App Store: Use Apple's subscription management or submit a request at Apple’s Report a Problem page.
Reseller / physical store purchases
Purchases made through resellers or physical stores are governed by the reseller’s policies.
- Contact the reseller or store directly to request cancellation or refund; CCleaner does not handle these transactions.
What happens when you cancel
Access and features
After cancellation you typically retain access to paid features until the end of the current billing period.
Once the paid period ends, the product usually reverts to the free feature set if available.
Renewal and billing
Canceling stops future automatic renewals but does not automatically refund past charges unless eligible.
For platform purchases, the platform’s billing system (Google or Apple) may continue to control renewals and refunds.
Will I get a refund?
General refund policy
CCleaner offers a 30-day Money-Back Guarantee for full refunds on qualifying web-store and Google Play purchases if requested within 30 days of purchase.
After 30 days, CCleaner may offer prorated refunds for the unused portion of annual subscriptions.
Platform and reseller exceptions
Apple App Store refunds and cancellations are handled entirely by Apple under App Store policy; CCleaner cannot grant these.
Reseller or physical store refunds are subject to the reseller’s own terms; CCleaner does not issue refunds for those purchases.
Ccleaner plans and pricing
Summary
The App Store Phone Cleaner app shows several in-app plans with weekly, annual, and lifetime options in SGD.
Prices below are derived from the App Store Singapore listing for "CCleaner - Phone Cleaner".
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription (iOS Phone Cleaner) | S$6.98 | Weekly | In-app weekly subscription for Phone Cleaner app |
| CCleaner Subscription (iOS Phone Cleaner) | S$5.98 | Not specified | In-app subscription, unspecified period |
| Annual Limited Offer (iOS Phone Cleaner) | S$34.98 | Annual | Annual subscription, limited offer |
| Lifetime Subscription (various tiers) (iOS Phone Cleaner) | S$59.98 to S$89.98 | Lifetime | One-time lifetime purchase; multiple pricing tiers |
Your consumer rights in Singapore
Legal overview
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides protections for consumers but does not automatically create a 14-day cooling-off period for digital downloads.
Rights for digital services are limited compared with some other jurisdictions; provider terms often determine refund eligibility.
How this affects CCleaner purchases
Singapore consumers should rely primarily on CCleaner’s stated 30-day guarantee for web and Google Play purchases and the platform rules for Apple/Google purchases.
For reseller purchases, check the reseller’s refund policy and local consumer protections if the reseller’s behavior is unfair.
Customer experiences
Positive feedback
- Many users praise CCleaner for cleaning temporary files, a user-friendly interface, and long-term reliability.
- Some reviews note the free version performs as intended and is easy to understand. See user reviews at Trustpilot.
Negative feedback
- Complaints include billing issues (auto-charges after cancellation), difficulty obtaining refunds, and customer service access problems.
- Other reports mention forced updates, UI problems, and unwanted background processes. See community comments at Sitejabber.
Documentation checklist
Essential items to gather
- Order confirmation or receipt showing purchase date and amount.
- Transaction ID (store receipts or bank statement) and the email used for the store account.
- Screenshot(s) of subscription status, billing statement, or in-app purchase page.
Optional but helpful items
- Correspondence with CCleaner or the reseller (emails, support ticket numbers).
- Device details (platform, app version) and any error messages relevant to the issue.
Common mistakes
Assuming cancellation on one platform cancels all
People often cancel inside an app but forget the purchase was made through Google Play or the App Store, which must be cancelled there.
Always verify the subscription list in the store account used to make the purchase.
Not saving transaction details
Missing the Transaction ID or purchase email makes refund requests harder, especially for Google Play refunds that require this information.
Keep receipts and screenshots when you first purchase to speed up any future support or refund requests.
Comparative recap
Quick comparison
| Channel | Who handles cancellation | Refund policy | How to request |
|---|---|---|---|
| Web (direct purchase) | CCleaner (developer) | 30-day Money-Back Guarantee; prorated refunds may be offered after 30 days | Cancel in account dashboard or contact CCleaner support |
| Google Play | Google Play (store) with CCleaner involvement for refunds | 30-day guarantee applies; refunds may involve both Google and CCleaner | Cancel via Google Play subscriptions; provide Google Play email + Transaction ID to CCleaner for refund requests |
| Apple App Store | Apple (App Store handles cancellations/refunds) | Handled by Apple under App Store policy; CCleaner cannot grant these | Use Apple’s Report a Problem at the App Store or reportaproblem.apple.com |
| Reseller / physical store | Reseller or store | Subject to reseller’s refund/cancellation policy | Contact the reseller or store directly |
Takeaway
Your cancellation route and refund chances depend largely on where you bought CCleaner; web purchases are handled by CCleaner, stores/platforms are handled by the store.
After cancelling
Next steps
- Confirm cancellation in your CCleaner account or the app-store subscription list.
- Monitor your bank or card statement for any unexpected future charges.
Helpful links and resources
- Read user reviews and experiences: Trustpilot - CCleaner.
- See broader community feedback: Sitejabber - CCleaner.
- Apple App Store listing for Phone Cleaner (Singapore): CCleaner - Phone Cleaner on App Store (SG).
- Background on pricing and purchase guides: ExtraBux guide.
Address
Corporate address
CCleaner regional address (Asia Pacific): 8 Marina Boulevard, #05‑02, Marina Bay Financial Centre, Singapore 018981.
Support note
For web-store cancellations and refunds contact CCleaner support through your account dashboard or their official support channels; for platform purchases use Google or Apple support channels as noted above.
Similar cancellation services
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your CCleaner subscription purchased from the website, log in to your CCleaner account dashboard, locate your active subscription, and select the cancel option. If you encounter issues, you can also cancel in writing via registered mail.
If you bought CCleaner through the Google Play Store, open Google Play, go to your subscriptions list, select the CCleaner subscription, and choose to cancel. For further assistance, you may need to contact CCleaner in writing.
Yes, if you cancel your CCleaner subscription within 30 days of purchase, you are eligible for a full refund under CCleaner's 30-day Money-Back Guarantee. You can request this refund in writing.
After canceling your CCleaner subscription, you will retain access to the paid features until the end of your current billing period. After that, your account will revert to the free version, and you may cancel in writing if needed.
Yes, if you purchased CCleaner from a reseller or physical store, you must contact them directly to request cancellation or a refund, as these transactions are subject to the reseller's own policies. You may also want to send a written request.