Cancellation Chaton Ai: Easy Method

What is Chaton Ai

Service overview

Chaton Ai is a subscription-based AI chat service (AIBY / Chaton AI) that offers automated conversational tools and analytics for businesses and individual users.

The product is distributed via the website and mobile app stores and operates on recurring subscription plans with varying billing periods.

Where it’s provided

Subscriptions can be purchased directly on chaton.ai or through app marketplaces such as the Apple App Store and Google Play.

Billing, cancellation and refund rules vary depending on the purchase channel and the platform’s policies.

How to cancel Chaton Ai

Cancel via Website (chaton.ai)

• Log into your chaton.ai account and open your profile or subscription page.
• Click the “Cancel Subscription” button to disable auto-renewal.
• Alternatively, use the cancellation link included in your payment confirmation email or contact support via the Contact Us form or support email.

Cancel via App Stores

• Apple App Store: Turn off auto-renewal in your Apple ID account settings under Subscriptions. Do this at least 24 hours before the current period ends.
• Google Play: Turn off auto-renewal through your Google Play account settings under Subscriptions. Do this at least 24 hours before the period ends.

What happens when you cancel

Access and billing

When you cancel a subscription bought on the website, auto-renewal is disabled and the subscription remains active until the end of the current billing period.

App store cancellations similarly stop future renewals but typically keep access until the paid term expires.

Data and account status

Cancelling does not necessarily delete your account or stored data; account and usage data may remain unless you request deletion through support or account settings.

Check the account or privacy settings on chaton.ai and contact support if you require account deletion or data export.

Will I get a refund?

Website (chaton.ai) refund policy

Refunds for purchases on chaton.ai are discretionary except where local law requires otherwise.

• Early-cancellation windows that may be considered for a full refund: within 7 days for 1-month subscriptions, 10 days for 3-month subscriptions, and 14 days for 1-year subscriptions.
• For auto-renewed 1-year plans, a full refund may be considered only if requested within 5 days of the auto-renewal charge.
• One-time payments are generally non-refundable unless mandatory by law.

For full details see the official refund policy: Chaton AI refund policy.

App Store and Google Play refunds

If you purchased through the Apple App Store or Google Play, refunds are controlled by those stores and must be requested through their refund processes.

Apple refunds are handled through Apple’s system; Google Play refunds are handled through Google Play - Chaton AI does not directly grant those refunds.

Chaton Ai plans and pricing

Available plans (Singapore App Store pricing)

The table below lists the known in‑app plan names and Singapore prices as reported in early 2026.

Prices and plan labels may change in the store; always verify in your app store before purchase.

Your consumer rights in Singapore

Statutory protections

Chaton AI’s site does not list Singapore‑specific consumer rights. Your refund eligibility may depend on Singapore laws and statutory rights such as unfair contract terms and consumer protection rules.

Where local law provides a cooling‑off or withdrawal right, that law may apply to web purchases; the vendor’s policy defers to applicable jurisdictional law.

Steps if you have a dispute

• Collect transaction records and attempt to resolve with Chaton AI support first.
• If unresolved, consider contacting relevant Singapore consumer protection authorities or your payment provider for charge disputes.

Customer experiences

Positive feedback

Some users report that Chaton AI is fast, helpful and efficient for handling tasks, describing it as “super helpful”, “excellent input” and “fast and professional”.

See user reviews for examples: Trustpilot: Chaton AI reviews.

Negative feedback

Multiple users have raised concerns about deceptive marketing, poor quality or repetitive responses, and interface issues. Some reviewers also report difficulties obtaining refunds or cancelling subscriptions.

External commentary highlights unexpected charges, interface confusion and service bugs. See summary sources: Anecdote AI insights.

Documentation checklist

What to gather before you cancel

• Purchase receipts or payment confirmation email containing subscription details.
• Account email address, username, and the platform used to subscribe (website, Apple, Google).
• Dates of purchase and any communication with support about cancellation or refunds.

How to prepare your request

• Take screenshots of subscriptions and in‑app billing entries if needed.
• Note the exact time you turned off auto‑renewal and keep record of confirmation messages.

Common mistakes

Timing errors

Waiting until the day of renewal can cause missed cancellation windows; many platforms require cancellation at least 24 hours before the period ends.

For annual auto‑renewals, an earlier window for refund eligibility may apply - check the refund policy carefully.

Platform confusion

Attempting to cancel on the website when the subscription was purchased through the App Store or Google Play will not stop renewals; you must cancel in the store where you purchased.

Similarly, refund requests for app purchases should be made to the app store, not to chaton.ai directly.

Comparative recap

Quick comparison

The table below summarizes key differences for cancellation, refunds, and billing periods across purchase channels.

After cancelling

What to check first

• Confirm cancellation from your chaton.ai account or the app store subscription settings.
• Keep payment receipts and cancellation confirmations for your records.

If you still need help

If you need further assistance with refunds or subscription disputes, first contact Chaton AI support via the site Contact Us form or support email.

Refer to the official subscription and refund documents: Subscription terms and Refund policy.

Address

Mailing address

AIBY Inc. (used for Chaton AI correspondence)

W Flagler Street Suite 900‑10028 66, Miami, FL 33130, United States

Notes about contacting by post

Physical mail can be used for formal correspondence, but faster responses are usually obtained through the website Contact Us form or the app store support channels for purchases made there.

Keep copies of all correspondence and tracking references when sending postal notices about cancellations or disputes.