Cancellation Clockify: Easy Method

What is Clockify

Overview

Clockify is a time-tracking application for individuals and teams that records work hours, generates reports and supports invoicing and project tracking.

Where it runs

Clockify is available on web, desktop, browser extensions and mobile apps, with a Free plan and paid tiers for added features.

How to cancel Clockify

Cancel via web (workspace owner/admin)

• Log into Clockify on the web as a workspace owner or admin.
• Go to Workspace → Settings → Subscription or Billing tab.
• Click “Cancel subscription” and confirm the cancellation.

Cancel via app stores (iOS / Google Play)

• iOS/macOS: Cancel subscriptions through your Apple ID subscription settings; you cannot cancel from inside the Clockify app. See the App Store listing for details: Clockify on the Singapore App Store.
• Google Play: Cancel in the Google Play app under Subscriptions or via play.google.com (follow Google Play subscription management steps). Postclic and Clockify instructions note that Play purchases must be managed through Google Play: Postclic: Cancel Clockify.

What happens when you cancel

Access after cancellation

After you cancel, paid features remain available until the end of your current billing period.

At the billing period end the workspace downgrades to the Free plan; your tracked data remains accessible under the Free tier.

Renewals and seats

Cancellation stops future billing for the subscription being cancelled; seats and paid features will not renew at the next billing cycle.

If you removed seats or downgraded voluntarily, those changes typically do not trigger refunds (see refund section).

Will I get a refund?

Standard policy

Clockify generally does not issue cash refunds for unused portions of a billing period or voluntary downgrades.

Exceptions and claims

• Refunds are considered only in exceptional cases, such as billing mistakes caused by system errors.
• If you believe an incorrect charge occurred, contact support with documentation and ask for review of a possible refund or credit.

Clockify plans and pricing

In-app (App Store) prices shown in SGD

Below are the App Store in-app purchase prices shown for the Singapore store. Web billing is displayed in USD on the official pricing page.

Pricing table

Your consumer rights in Singapore

Applicable law

The Consumer Protection (Fair Trading) Act applies in Singapore for unfair trading practices and defects in goods and services.

Digital subscriptions and refunds

• Singapore law does not automatically grant a statutory cooling-off or 14‑day refund for digital subscriptions unless the provider states it in their terms.
• Because Clockify generally does not offer refunds in its policy, customers in Singapore are unlikely to have automatic refund rights unless a specific error or misrepresentation occurred.

Customer experiences

Positive feedback

• Local Singapore reviewers praise flexibility, cross-platform use, and useful breakdowns for invoicing.
• Users often note good value for money, ease of use, auto-tracking and colour-coded project views.

Common complaints

• Some users report dissatisfaction with refund refusals and limited multi-currency invoicing at client level.
• Mobile users sometimes report sync problems, slow performance, duplicate entries and bugs - especially on Android.

Documentation checklist

What to gather before contacting support

• Account email and workspace name; confirm you are the workspace owner or admin.
• Purchase method: web (Clockify billing), Apple App Store, or Google Play.
• Payment receipts, invoice numbers, billing dates and amounts charged.

Support evidence

• Screenshots of subscriptions in Apple/Google account pages if purchased via app stores.
• Any error messages, duplicate charges or unexpected behavior that supports a refund claim.

Common mistakes

Cancelling the wrong place

Example: attempting to cancel an Apple or Google Play subscription inside the Clockify mobile app will not work.

Always cancel App Store subscriptions via Apple ID settings and Google purchases via Google Play subscriptions.

Assuming automatic refunds

Example: users often expect a prorated cash refund after downgrading or removing seats; Clockify typically does not provide such refunds.

If you need refund consideration, prepare documentation and open a support request promptly explaining the issue.

Comparative recap

Quick method comparison

The table below summarises cancellation routes, refund likelihood, and where to manage each purchase type.

Comparison table

After cancelling

Immediate steps

• Save billing receipts and screenshots of the cancellation confirmation for your records.
• Verify that paid features remain available until the end of the current billing cycle.

Where to get help and further reading

• Official cancel instructions: Clockify - Cancel subscription
• Clockify pricing page (web): Clockify - Pricing
• Postclic summary of cancellation routes: Postclic - How to cancel Clockify
• App Store listing (SG): Clockify on the Singapore App Store

Address

Corporate address

COING Inc, 2100 Geng Road, Suite 210, Palo Alto, California 94303, United States.

Support access

For billing disputes or refund requests, use the Clockify help pages and submit a support request through the official site referenced above.