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Cancellation Clockify: Easy Method
What is Clockify
Overview
Clockify is a time-tracking software for individuals and teams that records work hours, manages projects, and produces reports and invoices.
It offers a free plan plus paid subscription tiers that add administration, billing, productivity and security features.
Who manages subscriptions
Workspace owners or administrators control subscription settings and cancellations for a workspace.
Mobile store subscriptions (Apple/Google) are managed through the relevant app store account, not from inside the Clockify app.
How to cancel Clockify
Cancel via the Clockify website (direct)
- Sign in as a workspace owner or admin.
- Go to Workspace > Settings > Subscription/Billing tab.
- Click "Cancel subscription" and confirm when prompted.
- The workspace will remain on paid features until the current billing period ends, then downgrade to the Free plan.
See official instructions: Cancel subscription on Clockify.
Cancel via app stores (iOS, macOS, Google Play)
- iOS/macOS subscriptions must be cancelled in your Apple ID subscription settings (not in Clockify).
- Android/Google Play subscriptions must be cancelled via Google Play's Subscriptions section or at play.google.com.
- If you need help locating store subscription settings, see a general guide: How to cancel Clockify (app store instructions).
What happens when you cancel
Access after cancellation
When you cancel a paid subscription on Clockify, paid features remain active until the current billing period ends.
After the period ends, the workspace is downgraded automatically to the Free plan.
Renewal and data
Automatic renewal stops after cancellation; you will not be charged for the next period.
Your workspace data (time entries, projects, reports) remains available on the Free plan unless you delete it manually.
Will I get a refund?
Clockify's stated practice
Clockify's official help documentation does not state that cash refunds are provided; cancellation stops future billing and preserves paid access until period end.
Refer to: Clockify cancellation help.
User reports and exceptions
- Third-party reviews report that Clockify generally does not issue cash refunds and may offer account credit instead.
- Examples of user reports appear on review sites such as Trustpilot and TrustRadius.
- South African law provides a limited cooling-off right in some circumstances - see the next section for local consumer rights.
Clockify plans and pricing
Pricing summary table
| Plan | Price (ZAR, monthly equivalent) | Period | Features |
|---|---|---|---|
| Free | ZAR 0.00 | Monthly | Unlimited users and basic time tracking |
| Basic (annual billing) | ZAR 75.81 | Monthly equivalent | Administration features (Add time for others, Required fields, Bulk edit, etc.) |
| Standard (annual billing) | ZAR 104.31 | Monthly equivalent | Timesheeting & Billing features (Time off, Invoicing, Approvals, etc.) |
| Pro (annual billing) | ZAR 151.81 | Monthly equivalent | Productivity & Profit features (Scheduling, Forecasting, Expenses, etc.) |
| Enterprise (annual billing) | ZAR 227.81 | Monthly equivalent | Control & Security features (SSO, Audit log, Custom subdomain, etc.) |
Notes on pricing
Prices shown are approximate monthly equivalents for annual billing based on an assumed USD→ZAR rate.
Actual charges in ZAR may vary by payment provider and foreign-exchange rates at checkout; check the billing screen when subscribing.
Your consumer rights in South Africa
Cooling-off and refunds (ECTA)
Under the Electronic Communications and Transactions Act (ECTA), consumers can cancel certain service agreements within 7 days and should receive a full refund within 30 days in qualifying cases.
Official reference: ECTA cooling-off period.
Digital services and the CPA
- Digitally delivered services are often treated as immediately supplied, which can limit cooling-off rights.
- The Consumer Protection Act (CPA) protects against defective or unfit services, but not change-of-mind refunds for immediately delivered digital services.
- For general consumer-rights guidance see a local summary: Capterra South Africa (reviews and context) and local terms discussions such as consumer rights summary.
Customer experiences
Positive feedback
Many South African users praise Clockify for ease of use, clear reporting, and good value, as reflected on GetApp and Capterra local pages.
See examples: GetApp South Africa and Capterra South Africa.
Negative feedback
- Common complaints include limited mobile admin features, syncing issues, and missing expected features (e.g., some invoicing/overtime items).
- Reviewers on Trustpilot and TrustRadius report refund denials and mention credit-only resolutions in some cases.
Sources: Trustpilot, TrustRadius, and regional review summaries such as Shifton (ZA).
Documentation checklist
What to collect before cancelling
- Proof of purchase or subscription invoice showing payment dates and plan.
- Workspace name and confirmation that you are the workspace owner or admin.
- Account email and any order/subscription ID from Clockify billing pages.
When contacting support
- Include a clear subject line (e.g., "Cancel subscription - workspace [name]").
- Attach the invoice or payment receipt and state the desired outcome (cancel only, refund request, or credit request).
- Refer to the official cancellation guide: Clockify cancellation help.
Common mistakes
Attempting to cancel from the wrong place
Users often try to cancel an Apple or Google Play subscription from the Clockify web app; store subscriptions must be cancelled in the app-store account.
Follow the app-store steps for iOS/Android to avoid continued charges.
Not checking who is the workspace owner
Only workspace owners or admins can cancel a subscription from the Clockify settings. If you are not the owner, cancellation will fail.
Confirm ownership or ask the owner to perform the cancellation to avoid delays.
Comparative recap
Quick plan comparison
| Feature | Free | Pro (ZAR 151.81) | Enterprise (ZAR 227.81) |
|---|---|---|---|
| Core time tracking | Yes | Yes | Yes |
| Invoicing & approvals | No | Yes | Yes |
| Scheduling, forecasting, expenses | No | Yes | Yes |
| SSO, audit log, advanced security | No | No | Yes |
Takeaway
The Free plan covers basic time tracking for unlimited users, while paid tiers add progressively advanced admin, billing and security features.
Choose the tier that matches your organisation's control, reporting and compliance needs before subscribing.
After cancelling
Immediate next steps
- Confirm cancellation from the subscription/billing screen in Clockify or the app store receipt.
- Export any required reports or data before the billing period ends if you plan changes after downgrade.
Helpful links
- Official cancellation guide: Clockify - Cancel subscription
- App-store cancellation instructions overview: How to cancel (Apple/Google)
- South African consumer cooling-off reference: ECTA cooling-off period
- Read local user feedback on: GetApp ZA and Capterra ZA
Address
Corporate office
COING Inc (Clockify)
2100 Geng Road, Suite 210, Palo Alto, California 94303, United States
Contact note
If you need to send formal correspondence regarding billing or cancellation, include workspace details and proof of payment to speed processing.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.