Cancellation Coohom: Easy Method

What is Coohom

Overview

Coohom is a cloud-based interior design platform that helps users create 3D room designs, manage floor plans, and visualise furniture layouts. It offers subscription tiers and in-app purchases for extra features and rendering credits.

Who uses it

Coohom is used by both professionals and hobbyists for fast 3D visualisations and layout work. Users value its rendering speed, furniture library and AI-assisted tools for design workflows.

How to cancel Coohom

Cancel via web (self-service)

• Log in to your account at Coohom.com.
• Click your Profile, choose "My Subscription" then open "Billing Info".
• Select "Cancel Subscription" and confirm before your next billing date.
• Important: cancellation must be completed before the next renewal; access typically remains until the end of the paid cycle.

Cancel via App Store or Google Play

• If you purchased through Apple or Google, cancel from your Apple ID or Google Play subscription settings (in-app cancellations are managed by the store).
• Coohom’s mobile app is being phased out (targeted completion by Q4 2025); purchases made via the app follow store rules.
• For store-managed subscriptions, use the appropriate device settings rather than Coohom’s website.
• Reference for app/store guidance: Postclic summary.

What happens when you cancel

Access after cancellation

When you cancel, service access usually continues until the end of the current paid billing cycle. You retain features until that expiry date.

Renewal and billing

To avoid another charge, cancel before the next billing date. Auto-renewal will stop but charges already processed are generally non-refundable (see refunds section).

Account and data

Your project files and account data typically remain available while your paid access continues. Check your account settings for specific data retention policies and export any needed files before access ends.

Will I get a refund?

Coohom refund stance

Coohom states a strict no-refund policy: paid memberships (auto-renewal or one-time) are non-refundable once charged.

Access is retained until the end of the billing period, but Coohom generally does not issue credits or refunds after a charge.

Exceptions and dispute options

• Refunds may be offered only at Coohom’s sole discretion for exceptional circumstances, such as proven major failures.
• Minor service issues are typically repaired or replaced rather than refunded.
• If you believe a charge is incorrect, document evidence and escalate via your payment provider (bank, card issuer or PayPal) or consumer channels in Singapore.

Coohom plans and pricing

App-store listed rates

The following in-app prices are the exact Singapore App Store listings as provided in verified data.

Pricing table

Your consumer rights in Singapore

Cooling-off and remote purchases

Under Singapore law, a 14-day cooling-off right can apply to certain remote purchases depending on classification. Coohom’s stated policy is no refund, so statutory rights are not clearly accepted by the provider.

How to escalate if you have a dispute

• Document proof of cancellation attempts, renewal dates, payment receipts and any service failures.
• Contact your payment provider (credit card, bank or PayPal) to dispute wrongful charges.
• If unresolved, consider filing a complaint with consumer protection bodies such as the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

Many users praise Coohom for fast rendering, a user-friendly interface, professional-quality 3D visualisations and a large furniture library.

Product Hunt and other reviewers note good AI suggestions and smooth workflows for both professionals and hobbyists.

Negative feedback

Common complaints include perceived misleading pricing (introductory vs renewal), difficulty obtaining refunds, and poor or slow customer support.

Users have also reported occasional platform slowness, billing after cancellation, and frustration with auto-renewal handling. See user reviews: Trustpilot.

Documentation checklist

Proof to collect

• Account username/email and subscription plan name.
• Payment receipts and the exact renewal charge date.
• Screenshots of cancellation confirmation, subscription settings and billing history.
• Any email or chat correspondence with Coohom support.
• If purchased via app stores, screenshots of store subscription cancellation or purchase history.

Why this matters

• Clear documentation supports disputes with banks, PayPal or consumer agencies.
• Keep timestamps and transaction IDs to prove timing relative to renewals.

Common mistakes

Using the wrong cancellation route

Users often cancel on the website while the subscription was purchased through Apple/Google, leaving the store-managed subscription active. Always check where you purchased.

Missing the cancellation deadline

Waiting until the renewal day or after the charge can lead to a non-refundable charge under Coohom’s policy. Cancel at least one business day before renewal to be safe.

Comparative recap

At-a-glance comparison

After cancelling

Checks to run

• Confirm cancellation in your Coohom account or in Apple/Google subscription settings and keep a screenshot.
• Monitor your bank or card statement to ensure no further renewals occur after the end of the paid cycle.

Helpful links

• App Store listing for Coohom (Singapore): Coohom on the App Store.
• Cancellation summary and guidance: Postclic summary.
• Read user feedback before deciding: Coohom reviews on Trustpilot.

Address

Company contact

Coohom handles subscription management online through user account settings. There is no public physical mailing address provided for standard subscription cancellations.

Legal and formal notices

If you require a formal or legal contact for notices, gather your documentation (invoices, screenshots, correspondence) and use payment dispute channels or consumer protection bodies in Singapore, as Coohom’s cancellation process is managed digitally.