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Cancellation Coohom: Easy Method
What is Coohom
Overview
Coohom is a cloud-based SaaS platform for interior design and 3D visualization. It allows users to create floor plans, realistic renders and virtual spaces using an online library of furniture and materials.
Primary use cases
Typical users include interior designers, architects and real-estate professionals who need fast rendering, templates and cloud storage for projects. The service focuses on speed and visual realism.
How to cancel Coohom
Cancel via the web
- Log into your Coohom account on the website.
- Go to Profile → My Subscription → Billing Info → Cancel Subscription.
- Complete the on-screen cancellation prompts before your next billing date.
Cancel via mobile app stores
- Coohom’s Help Center does not specify platform-specific App Store or Google Play steps.
- If you subscribed through Apple or Google, manage and cancel the subscription in your Apple ID or Google Play subscription settings.
What happens when you cancel
Access after cancellation
Cancellations must be made before the next billing date. Access to paid features continues until the end of the current paid period.
Billing and account status
Once a payment has been deducted it is generally non-refundable under Coohom’s policy. Your subscription will not renew after the paid period ends if properly cancelled.
Will I get a refund?
Coohom refund policy
Coohom states it does not provide refunds or credit for paid memberships or one-time plans, whether auto-renewal or one-time transactions.
Possible exceptions
- Refunds may be granted only at Coohom’s sole discretion in cases of a documented "major failure".
- Minor issues are normally addressed with repairs, replacements or support rather than refunds.
Coohom plans and pricing
Availability of local pricing
No South Africa-specific (ZAR) pricing was found in verified sources for 2024/2025.
How to get exact pricing
Contact Coohom or check your account for current offers and local billing. Vendors or resellers may provide regional pricing details.
| Plan | 期間 | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Legal protections
South Africa’s Consumer Protection Act gives consumers remedies for defective or improperly supplied services even where a supplier states “no refund”.
Recommended actions
- Keep proof of purchase, receipts and any service evidence (screenshots, dates, correspondence).
- If Coohom refuses relief for a major failure, consider lodging a complaint with the National Consumer Commission or disputing the charge with your payment provider or bank.
Customer experiences
Positive feedback
- Users on Capterra praise easy accessibility, high render quality, realistic lighting, cloud storage and fast performance (Capterra).
- GetApp reviewers highlight speedy rendering, intuitive interface and a helpful library of assets (GetApp).
Negative feedback
- TrustPilot reviews report complaints about automatic renewals, refund refusals, slow or unresponsive UI and customer service problems (TrustPilot).
- Some Capterra/GetApp users note higher pricing for advanced features, occasional bugs, limited offline use and removed features.
Documentation checklist
What to save before and after cancelling
- Subscription receipts and payment confirmations (dates and amounts).
- Screenshots of subscription status, cancellation confirmation and billing history.
- Copies of any communication with Coohom support (emails, chat transcripts, ticket numbers).
- Evidence of service problems if seeking redress (render failures, downtime, missing features).
How to organise records
Store documents in a dated folder (cloud or local) and keep backups for at least six months after cancellation.
Common mistakes
Missing the billing cut-off
Waiting until after the next billing date is a frequent error; cancellation must be completed before that date to stop renewal.
Assuming app-store cancellation handled in Coohom
Users sometimes cancel inside Coohom but keep App Store or Google Play subscriptions active. Verify subscriptions in the platform where you originally subscribed.
Comparative recap
Quick feature comparison
| Feature | Coohom | Notes |
|---|---|---|
| Cancellation method | Web account or platform store | Web steps: Profile → My Subscription → Billing Info → Cancel Subscription |
| Refund policy | No refund (sole discretion for major failure) | Money deducted is generally non-refundable |
| Access after cancel | Access until end of paid period | Service continues until the paid cycle ends |
How this helps you decide
If you need strict refund protections, verify purchase channel and document any service issues early. Use the comparison to confirm expectations before subscribing.
After cancelling
Immediate steps
- Save cancellation confirmation and check your next billing statement to ensure no renewal occurred.
- Export any project files or assets you need while you still have access.
Helpful links
- Practical cancellation guide summary: PostClic: How to cancel Coohom
- Independent user reviews: Capterra reviews
- Additional user reviews: GetApp reviews
- Reported customer service issues: TrustPilot reviews
Address
Primary contact address
Coohom headquarters (listed): 28‑07 Jackson Avenue, Suite 16‑128, New York, NY 11101, USA.
Notes on contacting
For billing or subscription questions contact Coohom via your account support page or the contact options provided in your dashboard.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.