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Cancellation Duet: Easy Method
What is Duet
Overview
Duet is a subscription-based app that turns an iPad or iPhone into a secondary display for a Mac or PC, extending your workspace and improving productivity.
The service is provided by Duet Inc., a software company based in San Francisco, California, United States.
Primary use cases
Common uses include using an iPad as a second monitor, mirroring displays, and adding touch input to desktop workflows.
Duet operates on a subscription model; management and billing depend on where you purchased the subscription (web, Apple App Store, or Google Play).
How to cancel Duet
If you subscribed on Duet’s website (web)
- Go to account.duetdisplay.com and log in to your account.
- Open Account → Profile or Your Plan → Manage Subscription → Cancel Subscription.
- After cancelling you will receive an email confirmation. If you cannot see the cancellation option, contact Duet support for help.
- Note: uninstalling the app does not cancel a web subscription.
If you subscribed via an app store (Apple or Google)
- Apple (iOS / iPadOS): Cancel through your Apple ID Subscriptions in iOS Settings. Duet cannot cancel App Store subscriptions for you.
- Google Play (Android / ChromeOS): Cancel in the Google Play app under Profile → Payments & subscriptions → Subscriptions → Duet Display → Cancel. Duet cannot cancel Play Store subscriptions for you.
- Uninstalling the app will not stop recurring charges from Apple or Google.
What happens when you cancel
Access and renewal
Your access typically continues until the end of the paid billing period you have already paid for.
After that date the subscription will not renew, and you will lose access to subscription-only features unless you re-subscribe.
Account and data
Cancelling does not necessarily delete your Duet account or data; account settings and data retention are governed by Duet’s policies.
If you need account deletion, contact Duet support and request the specific action you require.
Will I get a refund?
Refund policy overview
Duet does not advertise an automatic 14-day refund or universal cooling-off right; refunds are considered on a case-by-case basis by support.
Any refunds are provided only in accordance with applicable laws and platform policies; Duet will review legitimate cases where required by law.
Platform purchases and exceptions
- Purchases through the Apple App Store or Google Play must follow Apple/Google refund procedures; Duet cannot directly refund those purchases.
- Refunds for partial months, unused time, or routine upgrades/downgrades are generally not provided except in duplicate or exceptional approved cases.
- Duet’s terms explain that refunds follow applicable law and platform rules; see the Terms for full details: Duet Terms.
Duet plans and pricing
Where to check current pricing
Do not rely on third-party summaries for current prices. Check Duet’s official pages for up‑to‑date plan and pricing information.
For subscription management or cancellation instructions, Duet’s help centre is the authoritative resource: How to cancel your Duet subscription.
Notes on billing
Billing frequency and available plans may vary by purchase channel (web, Apple App Store, Google Play).
Always confirm billing period and renewal terms before purchasing or when changing plans.
Your consumer rights in Singapore
Statutory rights and cooling-off
Consumers in Singapore may have statutory rights (for example, cooling-off or other protections under local law) depending on the purchase channel and circumstances.
Duet states it will provide refunds where required by applicable law; eligibility may vary by jurisdiction and where the purchase was made.
How to exercise your rights
- Gather documentation (receipts, order number, cancellation confirmation) before contacting Duet support.
- If you purchased via Apple or Google, use the platform’s refund procedures first; keep records of those requests.
- If a dispute remains unresolved, you may escalate using your payment provider (bank/credit card) or local consumer protection channels in Singapore.
Customer experiences
Positive feedback
Some users report Duet has become stable and feature-rich, praising responsiveness and useful customer support responses in individual cases.
Reports include smooth connections between older iPads and Windows PCs with good image quality and color.
Common complaints
- Several reviews mention continued charges after cancellation and difficulties stopping billing in some cases.
- Other complaints (from various review sources) cite issues unrelated to the display product, such as fake profiles or spam in apps with similar names; always verify you are reviewing the correct Duet product and vendor.
Documentation checklist
Before cancelling
- Account email and login details for account.duetdisplay.com (if you subscribed on the web).
- Proof of purchase: receipts, order numbers, or App Store / Google Play purchase history.
If you request a refund or dispute charges
- Cancellation confirmation email or screenshot of cancelled subscription.
- Transaction records (credit card, PayPal, Apple/Google purchase history).
- Any correspondence with Duet support or the app store provider.
Common mistakes
Uninstalling without cancelling
Many users mistakenly uninstall the Duet app and assume billing stops. Uninstalling does not cancel subscriptions purchased via the web, Apple App Store, or Google Play.
Always confirm cancellation in the correct channel and keep a confirmation email or screenshot.
Using the wrong cancellation channel
Cancelling on the web will not stop App Store or Google Play billing and vice versa; choose the channel where you originally purchased the subscription.
If you cannot see a cancellation option, contact Duet support rather than relying on app removal or device settings alone.
Comparative recap
Quick comparison
The table below compares the three common purchase channels and shows where to cancel and how refunds are handled in general terms.
Notes on the table
The Period column uses Japanese terms for billing period markers; specific billing intervals vary by plan and purchase channel.
| Channel | How to cancel | Refund route | Period |
|---|---|---|---|
| Duet website (web) | Log in at account.duetdisplay.com → Account → Profile/Your Plan → Manage Subscription → Cancel | Request via Duet support; refunds are case-by-case and follow applicable law | Varies (monthly / annual) |
| Apple App Store (iOS / iPadOS) | Cancel through Apple ID Subscriptions in iOS Settings | Refunds via Apple App Store refund process; Duet cannot directly refund App Store purchases | Varies (monthly / annual) |
| Google Play Store (Android / ChromeOS) | Cancel in Google Play app → Profile → Payments & subscriptions → Subscriptions → Duet Display → Cancel | Refunds via Google Play refund process; Duet cannot directly refund Play Store purchases | Varies (monthly / annual) |
After cancelling
What to check
- Confirm you received a cancellation email or screenshot the cancellation confirmation page.
- Verify the subscription end date and monitor your bank or card statements for any unexpected charges.
Useful links
- How to cancel your Duet subscription: https://www.duetdisplay.com/help-center/how-to-cancel-your-duet-subscription
- Duet Terms (refunds and legal): https://duetapp.net/terms
- Duet on the Singapore App Store (information page): https://apps.apple.com/sg/app/duet-display/id935754064
Address
Head office
Duet Inc. is headquartered in San Francisco, California, United States.
Local presence
No Singapore office or official local address for Duet Inc. was identified. Singapore-registered entities with similar names may be unrelated.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Duet subscription purchased through the website, log in at account.duetdisplay.com, go to Account → Profile or Your Plan → Manage Subscription → Cancel Subscription. Ensure you keep proof of cancellation, as uninstalling the app does not cancel the subscription.
To cancel your Duet subscription from the Apple App Store, go to your iOS Settings, select your Apple ID, and navigate to Subscriptions. Remember to keep proof of cancellation, as uninstalling the app will not stop the charges.
After canceling your subscription, you will continue to have access to Duet features until the end of your current billing period. Make sure to verify your billing cycle for exact dates.
Refunds for Duet subscriptions are considered on a case-by-case basis and are governed by applicable laws. If you believe you are eligible for a refund, contact Duet support to discuss your situation.
Cancelling your subscription does not automatically delete your Duet account or data. To request account deletion, you must contact Duet support and specify your request, ensuring you keep proof of your communication.