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Cancellation Erank: Easy Method
What is Erank
Overview
eRank is a subscription SaaS tool for Etsy sellers that provides keyword research, competitor insights, trend tracking and listing optimization to improve shop visibility.
Who uses it
Users are primarily Etsy sellers looking to research search volume, track competitors, and audit listings to boost discoverability.
How to cancel Erank
Cancel if you bought via the web (eRank website / Paddle)
- Sign in to your eRank account and open Settings → Subscription, then follow the cancellation option there.
- Alternatively, email [email protected] requesting cancellation. Keep a copy of your sent message for records.
- For the official terms see eRank's Terms of Service: eRank Terms of Service.
Cancel if you bought via Apple App Store or Google Play
- Cancellations for App Store or Google Play purchases must be performed directly in the respective app store account (Apple ID or Google Play account).
- eRank cannot cancel App Store or Google Play subscriptions on your behalf; follow Apple/Google instructions in your device settings or purchase history.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased via the web, access continues until the end of your current billing period.
Once the billing period ends, your paid features stop and your account will no longer renew the subscription.
Data and account status
Your eRank account and any saved data typically remain tied to your account credentials; check your account dashboard or contact support for specifics about data retention.
If you later re-subscribe, previously saved settings or data may be available depending on account status and eRank policies.
Will I get a refund?
eRank refund policy (web/Paddle)
eRank's Terms state that payments are non-refundable except as set out in their Refund Policy or when expressly approved in writing by eRank.
Refunds are not guaranteed; requests are considered case-by-case and require approval from eRank.
Refunds for third-party purchases
- Purchases processed via Paddle or app stores are subject to those providers' refund rules.
- If you paid through Apple App Store or Google Play you must request refunds via the respective store.
- For Paddle-processed payments, follow Paddle's refund process - eRank does not directly control those refunds.
Erank plans and pricing
Overview of plans
eRank offers Free, Basic, Pro and Expert plans. Prices listed below are in USD; billed currency conversion to SGD depends on payment provider and current exchange rates.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0.00 / mo | Monthly | Basic tools; 5 keyword lookups/day, 1 shop, 50 listings, 5 audits/day, 1 AI listing/day |
| Basic | US$5.99 / mo (or US$65.99/year) | Monthly or Annual | 100 keywords/day, 5 competitors, 200 listings/shop, 50 audits/day, 10 AI listings/day |
| Pro | US$9.99 / mo (or US$94.99/year) | Monthly or Annual | 200 keywords/day, 50 competitors, 4,000 listings/shop, 200 audits/day, 20 AI listings/day |
| Expert | US$29.99 / mo (or US$269.99/year) | Monthly or Annual | 500 keywords/day, 200 competitors, 5,000 listings/shop, 500 audits/day, 100 AI listings/day |
Your consumer rights in Singapore
Statutory protections
Consumers in Singapore may have statutory rights under the Consumer Protection (Fair Trading) Act for digital services that are not delivered as promised.
These statutory rights can, in some cases, override contractual clauses that say payments are non-refundable.
How to act in Singapore
- Keep receipts and records of the problem and any communications with eRank or the payment provider.
- If you believe the service was not delivered, you can raise the issue with the payment provider first (Paddle, Apple, Google) and consider consumer protection channels in Singapore.
Customer experiences
Positive feedback
Some users report strong results for keyword research and competitor analysis; for example, a Trustpilot reviewer rated eRank 5/5 and described it as a "powerful tool" for these tasks.
See aggregated reviews on Trustpilot: eRank on Trustpilot.
Negative feedback
There are reports of poor customer service and unresolved issues even for paid members, with some users saying offered compensation was insufficient.
Other users have reported concerns about data accuracy and that search volume numbers may appear to be estimates rather than precise metrics.
Documentation checklist
Essential items to collect before cancelling
- Account email and username used for eRank.
- Receipt or invoice showing purchase date and payment method (Paddle, Apple, Google).
- Subscription billing period start and end dates.
- Copies of communications with eRank support (emails, tickets, timestamps).
Optional but helpful items
- Screenshots of billing pages or in-app subscriptions.
- Notes about the specific problem if you are requesting a refund or dispute.
Common mistakes
Cancelling in the wrong place
Many users try to cancel by emailing eRank when the purchase was made through Apple or Google; those subscriptions must be cancelled in the respective store.
Example: cancelling in the eRank web Settings will not stop an App Store subscription renewal.
Expecting automatic refunds
Assuming a refund will be automatic is a frequent error - eRank’s Terms state payments are non-refundable unless approved or covered by the payment provider.
Always retain receipts and follow the provider’s refund process; don’t rely on informal promises without written confirmation.
Comparative recap
Quick comparison by purchase channel
The table below summarizes how cancellation and refunds differ between web (Paddle) purchases and App Store purchases.
How to interpret the table
| Feature | Web (Paddle) | App Store (Apple / Google) | Period |
|---|---|---|---|
| How to cancel | Account Settings or email [email protected] | Cancel in Apple ID or Google Play subscriptions | monthly / annual |
| Refunds | Non-refundable by default; exceptions by eRank or Paddle policy | Refunds handled by Apple/Google refund processes | monthly / annual |
| Billing currency | Billed in USD (conversion to SGD by provider) | Billed via App Store/Google Play in local currency or as shown | monthly / annual |
After cancelling
Immediate steps
- Confirm cancellation email or Settings confirmation and keep a copy.
- Watch your bank/card statement for any unexpected renewals and contact your bank if needed.
Further resources and links
- eRank Terms of Service: https://public.erank.com/legal/terms-of-service
- eRank plans and pricing: https://erank.com/plans
- Customer reviews overview: https://www.trustpilot.com/review/erank.com
Address
Registered address (Singapore)
58 CHAI CHEE DRIVE #07-54 PAYA LEBAR SQUARE SINGAPORE 460058
Contact reminder
For account or billing assistance, email [email protected] and include your account email, purchase receipts, and a clear description of the request.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Erank subscription purchased via the website, sign in to your account, go to Settings → Subscription, and follow the cancellation option. Alternatively, you can email [email protected] to request cancellation and keep a copy of your message for your records.
If you cancel your Erank subscription, you will retain access to your account until the end of your current billing period. After that, your paid features will stop, and your subscription will not renew.
Refunds for Erank subscriptions are generally non-refundable unless specified in their Refund Policy or approved in writing by eRank. Requests are considered on a case-by-case basis.
To cancel your Erank subscription purchased through the Apple App Store, you must do so directly in your Apple ID account settings. eRank cannot cancel App Store subscriptions on your behalf.
For subscriptions purchased via Paddle, refunds are typically non-refundable unless exceptions apply as per eRank's policy. You should follow Paddle's refund process, as eRank does not control these refunds.