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Cancellation Erank: Simple Process
What is eRank
Overview
eRank is a subscription-based SaaS tool for Etsy sellers that provides keyword research, SEO suggestions and market data to help improve shop visibility.
Main function
The service aggregates search estimates, trend analysis and listing tools into tiered plans (Free, Basic, Pro, Expert) billed in US dollars.
How to cancel eRank
Cancel from the eRank website
- Sign in to your eRank account on the web.
- Open Settings and choose to cancel the subscription; the subscription remains active until the end of the current billing period.
- Alternatively, email [email protected] to request cancellation from eRank directly.
Other purchase channels
- If eRank billed you through Paddle (its merchant of record), Paddle manages billing inquiries and may process cancellations or refunds on eRank’s behalf.
- If you subscribed through an app store (Apple App Store or Google Play), cancel directly in that store following the store’s subscription cancellation flow; eRank cannot cancel those purchases for you.
What happens when you cancel
Access after cancellation
When you cancel a web subscription, access typically continues until the end of the paid billing period; you will not be charged again after that period ends.
Data and account state
Your account and any data remain available for the period you paid. After the period ends, some features may revert to the free tier while stored data or settings may be retained per eRank’s policies.
Will I get a refund?
Official refund stance
eRank’s Terms state that all payments are nonrefundable except as set out in its Refund Policy or if otherwise approved in writing by eRank.
Practical exceptions
- Refunds are not automatic; exceptional refunds may be granted only with written approval from eRank or where required by the payment provider’s policy.
- If your purchase was processed by Paddle or an app store, refund requests are typically handled by that merchant or store per their rules.
eRank plans and pricing
Pricing table
| Plan | Price (USD) | Period (期間) | Features |
|---|---|---|---|
| Free | US$0.00 | Monthly | Basic free tier with limited usage |
| Basic | US$5.99 | Monthly | Entry paid tier with more listings & tools |
| Pro | US$9.99 | Monthly | Enhanced limits for growing shops |
| Expert | US$29.99 | Monthly | Highest tier with maximum limits |
Currency note
eRank lists prices in US dollars only. South African customers are charged the USD amount converted to ZAR by their payment provider at billing time.
Your consumer rights in South Africa
General protections
South African consumer law provides protections against unfair business practices and requires certain disclosures in distance and electronic transactions.
Cooling-off and disputes
- There may be a short “cooling-off” or cancellation window for remote purchases under local law; eRank’s terms do not explicitly acknowledge this.
- If you believe local consumer rights apply, you can raise a dispute with your payment provider, the app store, or local consumer protection bodies in South Africa.
Customer experiences
Positive feedback
Some users report the free tier works fine and that web cancellations stop billing at period end without issue.
Reported problems
- Independent reviews and user reports note occasional site outages and concerns about data accuracy and grading systems; see a review summary at SellerToolsHQ review.
- A Trustpilot entry records a case where a customer reported account suspension after payment and difficulty confirming receipt; see the Trustpilot entry at Trustpilot.
Documentation checklist
Essential receipts
- Save the original purchase receipt or confirmation email showing plan, date, and transaction ID.
- Keep a copy of the credit card or payment provider statement that shows the charge.
Support evidence
- Take screenshots of your account Settings showing subscription status and cancellation steps.
- Save any correspondence with eRank, Paddle, or the app store (support tickets, emails).
Common mistakes
Wrong cancellation channel
Many users try to cancel via the eRank website when the subscription was bought through an app store or Paddle; always cancel via the channel that processed the payment.
Missing proof and timing
Not saving receipts, failing to cancel before the next billing date, or cancelling the wrong account are frequent issues that complicate disputes and refunds.
Comparative recap
Quick comparison
| Feature | eRank web | Paddle (merchant) | App Store / Google Play |
|---|---|---|---|
| Where to cancel | Settings page or email [email protected] | Contact Paddle for billing issues | Cancel via the respective store subscription settings |
| Refunds | Generally no refunds; exceptions require written approval | Handled per Paddle’s refund policies | Handled per App Store / Google Play refund rules |
| Support contact | [email protected] | Paddle support (merchant of record) | Apple / Google support channels |
After cancelling
Immediate checks
- Confirm cancellation email or Settings status and save screenshots.
- Monitor your bank or card statement to ensure no further billing occurs after the period end.
If you have issues
- If billing or access problems persist, contact eRank [email protected] and your payment provider; escalate to Paddle if they processed the charge.
- If you cannot resolve the issue, consider filing a dispute with your card issuer or contacting South African consumer protection authorities.
Address
Company mailing address
eRank Ltd., PO Box 1501, Stow, OH 44224, USA.
Support contact
For account or cancellation queries email: [email protected].
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your eRank subscription from the website, sign in to your account, go to Settings, and select the option to cancel. Your subscription will remain active until the end of the current billing period.
If you subscribed through Paddle, you need to contact Paddle directly to manage your cancellation. Check your billing details for their contact information.
After canceling your eRank subscription, you will retain access to features until the end of your paid billing period. After that, some features may revert to the free tier.
eRank's policy states that all payments are nonrefundable unless specified in their Refund Policy or approved in writing. For refunds processed through Paddle or app stores, follow their respective policies.
Yes, you can cancel your eRank subscription by emailing [email protected]. Make sure to include your account details and request confirmation of your cancellation.