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Cancellation Fetch: Easy Method
What is Fetch
Overview
Fetch refers to a group of Fetch-branded apps and services: standalone FetchApp (a subscription SaaS), receipt-scanning reward apps, and delivery-partner apps used for shifts and earnings.
Functionality varies by product but commonly includes account-controlled settings, rewards or subscription features, and platform-based subscriptions through app stores.
Key distinctions
Some Fetch services are managed directly via FetchApp (website/account settings) while others use mobile app stores for billing and subscriptions.
Cancellation and refund rules differ depending on whether the service is a FetchApp subscription or a mobile-app platform subscription.
How to cancel Fetch
Canceling a FetchApp (standalone) subscription
- Sign in to your FetchApp account on the Fetch website or the FetchApp interface.
- Open Account Settings or Subscription settings and choose the cancellation option; follow the on-screen prompts to confirm cancellation.
- Do not rely on uninstalling, emailing, or calling support to cancel - the account setting is the required method. See FetchApp terms: FetchApp Terms.
Canceling subscriptions purchased via mobile app stores
- If your Fetch subscription was started through Google Play or the App Store, cancel it through that store’s subscription manager.
- Uninstalling the app does not stop billing; you must cancel inside the App Store or Google Play account.
- For an example app listing, see the App Store page: Fetch Delivery Partner (App Store).
Cancelling a reward that is "processing"
- If a reward redemption is in "processing" status, you may have the option to cancel that redemption and have points returned to your account.
- Check the Fetch rewards interface for a cancel button while the reward remains in processing.
What happens when you cancel
Access and renewal
When you cancel a FetchApp subscription via account settings, cancellation typically takes effect immediately and stops future charges.
For app store subscriptions, cancellation prevents the next renewal but access may continue until the end of the paid period depending on the store policy.
Account data and content
For FetchApp standalone subscriptions, content associated with the account is deleted immediately upon cancellation per their terms.
For mobile-app-based subscriptions, data retention and deletion can vary by product and platform; check the relevant app or platform support pages.
Will I get a refund?
FetchApp refund policy
FetchApp states that charges are non-refundable. No refunds or credits are issued for partial months, unused service, or plan downgrades except in cases of billing error.
Refer to the FetchApp terms for the official position: FetchApp Terms.
App store and legal exceptions
- Subscriptions billed through Google Play or the App Store follow platform refund policies and provider/platform rules.
- Refunds may be issued where required by law or platform policy; Fetch’s public policy does not advertise a 14-day automatic refund or cooling-off for digital subscriptions.
- For Fetch help articles on refunds: Fetch refund guidance.
Fetch plans and pricing
Available plans (summary)
The Fetch-branded apps found for Singapore are free to download and use; there is no Singapore-dollar paid subscription listed publicly for 2025/2026.
Below is a concise table of known plan types and features.
| Plan | Price | Period | Features |
|---|---|---|---|
| Fetch Rewards (receipt‑scanning rewards app) | Free | N/A | Scan receipts, earn points, redeem gift cards |
| Fetch Delivery Partner | Free | N/A | Delivery partner app to earn via work shifts |
Your consumer rights in Singapore
Cooling-off and CPFTA
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), a 5 business‑day cooling‑off period applies to certain unsolicited direct‑sale contracts.
This cooling‑off rule does not typically apply to digital subscriptions or app‑based services; Fetch’s non‑refundable terms generally apply unless law or platform policy requires otherwise.
Where to seek help
- If you believe a charge is incorrect, gather evidence and contact Fetch support and your payment provider or app store.
- For CPFTA context see a local explainer: CPFTA cooling-off explanation.
Customer experiences
Positive reports
Some users report successful experiences such as earning gift cards and finding the apps easy to use for rewards and delivery work.
Third‑party review sites show positive comments about usability and value in certain Fetch‑branded products.
Negative reports
Common complaints include points or rewards being removed or rejected and dissatisfaction with customer support responses.
Users also report changes in submission windows (e.g., fewer days to submit receipts) and frustration when expected refunds or reversals are not provided.
Documentation checklist
What to gather before cancelling
- Account email or username associated with your Fetch account.
- Evidence of the subscription type: whether it is billed via FetchApp or an app store.
- Payment receipts, transaction dates, and any confirmation emails/screenshots.
Additional items that help disputes
- Screenshots of subscription settings, cancellation screens, and any error messages.
- Reward redemption IDs or processing screenshots if cancelling a reward in process.
- Correspondence with Fetch support and timestamps of attempts to cancel.
Common mistakes
Assuming uninstall = cancellation
Many users uninstall the app thinking billing stops; this does not cancel a subscription with FetchApp or app stores.
Always cancel via account settings or the app store subscription manager, not by removing the app.
Expecting a 14‑day refund for digital subscriptions
Some customers expect a standard 14‑day cooling‑off for apps; Fetch’s public terms show fees are non‑refundable except for billing errors, and Singapore law does not automatically provide a 14‑day right for digital subscriptions.
Check platform refund policies for possible exceptions via the App Store or Google Play.
Comparative recap
Quick comparison overview
The table below compares key points for FetchApp (standalone), mobile‑store subscriptions, and reward redemptions so you can see differences at a glance.
| Product / Scenario | Cancellation method | Refund policy | Data / content on cancel | Effective time |
|---|---|---|---|---|
| FetchApp (standalone) | Cancel in account settings on Fetch website/app | Non‑refundable except billing error | Content deleted immediately per terms | Immediate |
| Mobile app subscription (App Store / Google Play) | Cancel via the relevant app store subscription manager | Subject to app store/platform refund rules | Varies by app and store policy | Typically prevents next renewal; current period may remain |
| Reward redemption (processing) | Cancel redemption in app while processing (if option shown) | Points refunded to account when cancellation allowed | Points restored to account | While redemption remains "processing" |
After cancelling
Immediate actions
- Confirm cancellation by checking your account settings and any confirmation emails.
- Monitor payment/bank statements for any unexpected charges after cancellation.
Useful links
- FetchApp Terms: https://www.fetchapp.com/pages/terms
- Fetch refund guidance: https://fetchapp.freshdesk.com/support/solutions/articles/1000006066-can-i-get-a-refund-
- Fetch plans & pricing: https://www.fetchapp.com/pages/plans-and-pricing
- App Store listing (example): Fetch Delivery Partner (App Store)
Address
Corporate / data controller (as listed)
Fetch Limited (data controller reference) - 20 Strovolos Ave., Strovolos, 2011 Nicosia, Cyprus.
For official Fetch contact details and legal addresses consult the service’s privacy policy or terms on their official site.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your FetchApp subscription, sign in to your account on the Fetch website or app. Navigate to Account Settings, select the cancellation option, and follow the prompts. Remember, uninstalling the app will not cancel your subscription.
If you subscribed to Fetch via the App Store or Google Play, you must cancel through the respective subscription manager in those stores. Simply uninstalling the app will not stop the billing.
FetchApp's refund policy states that charges are non-refundable except in cases of billing error. For mobile app subscriptions, refunds are subject to the app store's policies.
Upon cancellation of your FetchApp subscription, all associated content is deleted immediately per their terms. Ensure to back up any important data before proceeding.
If your reward redemption is in 'processing' status, you may have the option to cancel it within the app. Check for a cancel button while the reward is still processing to restore your points.