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Cancellation Sketch: Easy Method
What is Sketch
Purpose
Sketch is a vector design tool focused on UI, UX and product design for teams and individuals. It offers an editor, cloud collaboration and export/hand-off features.
Who uses it
Product designers, design teams and agencies primarily on macOS use Sketch for interface design, prototyping and developer handoff. Collaboration features are available via Sketch Cloud.
How to cancel Sketch
Cancel on the web (Sketch website)
- Sign in as an Admin to your Sketch workspace on the web app.
- Go to Settings → Billing → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; access continues until the end of the billing period.
- More details: Sketch - Cancel subscription.
Cancel via Apple App Store or Google Play
- App Store (iOS / macOS): Open the App Store → click your name → Account Settings → Subscriptions → find Sketch → Cancel Subscription.
- Google Play (Android): Open Google Account → Subscriptions → Manage → Cancel subscription.
- For App Store plan details see: Sketch - App Store subscriptions.
What happens when you cancel
Access and billing
When you cancel, you retain access to paid features through the end of your current billing period. After that period, your paid access stops and you will not be billed further.
Data retention and reactivation
- Documents become read-only and remain downloadable for 90 days after cancellation.
- After 90 days the workspace and documents are permanently deleted unless reactivated or manually copied before deletion.
- Reactivation is possible within 90 days if the workspace has not been manually deleted.
Will I get a refund?
Web purchases (Sketch website)
- Annual subscriptions: Full refund if requested within 30 days of the initial purchase.
- Monthly subscriptions: No refunds for the current period; you can cancel to avoid future billing.
- Mac-only license: Full refund within 30 days of initial purchase; upgrades or subsequent purchases are not refundable.
- Reference: Sketch - Refunds.
App Store and Google Play purchases
- Sketch does not process refunds for purchases made through Apple or Google.
- Request refunds directly from Apple or Google using their respective refund processes.
- See App Store subscription details: Sketch - App Store subscriptions.
Sketch plans and pricing
Plan overview
The table below lists Sketch plans and the pricing details available from Sketch. Prices are shown in USD as published by Sketch.
Notes on local pricing
Exact Singapore dollar (SGD) prices are not published by Sketch. The App Store (Singapore) storefront will show current SGD subscription prices.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard | $12 (USD) | monthly (billed annual) | Real-time collaboration, unlimited documents, version history, developer handoff |
| Business | $24 (USD) | monthly (billed annual) | Includes Standard plus SSO, advanced permissions, dedicated support, custom terms |
| Mac-only license | $120 (USD) | One-time | Offline Mac app only - no collaboration or sharing; 1 year of updates |
Your consumer rights in Singapore
Cooling-off and statutory rights
Under Singapore law, there is generally no mandatory 14-day cooling-off right for immediately delivered digital services. Online software delivered instantly typically does not receive an automatic statutory refund period.
Rely on Sketch policies
- Sketch’s published refund rules apply: 30-day refunds for eligible web annual purchases and Mac-only licenses; no refunds for monthly web plans.
- For App Store or Google Play purchases, Apple or Google handle refund requests under their platform rules.
- Source: Sketch - Refunds.
Customer experiences
Positive feedback
- Praised for its UI/UX design tools, plugin ecosystem, symbols and libraries, and efficient export/hand-off features.
- Cloud features improve sharing and collaboration for product teams.
Negative feedback
- Seen as relatively expensive for teams needing individual licenses.
- Only available on macOS; collaboration and cloud sync are sometimes viewed as weaker than web-first competitors.
- Limited raster/photo editing and occasional instability with very large files; plugin management can be challenging.
Documentation checklist
Before you cancel
- Export and download all documents, artboards and assets you need locally.
- Save any version history or important file copies outside Sketch Cloud.
- Keep receipts, invoice numbers and account details for future reference.
If you purchased through a platform
- Save App Store or Google Play receipts if you need a refund request or proof of purchase.
- Record which account (Apple ID / Google Account / Sketch account) holds the subscription to avoid cancelling the wrong one.
Common mistakes
Not downloading files
Users sometimes cancel and later discover they did not download important design files. Remember documents become read-only then deleted after 90 days.
Expecting platform refunds or a statutory right
Expecting an automatic 14-day cooling-off refund or thinking Sketch will refund App Store/Google purchases are common mistakes. Follow Sketch’s stated refund policy and platform refund processes instead.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, access after cancellation and who handles refunds.
How to read the table
Use the row matching how you purchased Sketch (Web, App Store, Google Play) to find the correct cancellation and refund route.
| Channel | How to cancel | Access after cancel | Refunds | Period |
|---|---|---|---|---|
| Web (Sketch website) | Settings → Billing → Cancel Subscription on web app | Access until end of billing period; documents read-only for 90 days | Sketch handles refunds (30-day full refund for annual; no refunds for monthly) | monthly／annual |
| App Store (iOS / Mac) | Cancel via your Apple ID Subscriptions in the App Store | Access until end of billing period; download locally beforehand | Request refunds from Apple directly; Sketch does not process them | monthly／annual |
| Google Play (Android) | Cancel via Google Account → Subscriptions → Manage → Cancel | Access until end of billing period | Request refunds from Google Play; Sketch does not process them | monthly／annual |
After cancelling
Immediate actions
- Download your files and any assets you need before the 90-day read-only period ends.
- Export versions, handoff assets and developer specs for offline use.
Useful links
- Cancel subscription (web): https://www.sketch.com/support/subscriptions/manage/account/cancel-trial-or-subscription/
- App Store subscription details: https://www.sketch.com/support/subscriptions/plans/app-store/
- Refund policy: https://www.sketch.com/support/general/security/refunds/
Address
Contact options
Sketch does not provide a local physical postal address in Singapore for cancellations. Use the web support and account pages to manage subscriptions.
Official support pages
- Subscription cancellation and management: Sketch - Cancel subscription
- App Store subscription info: Sketch - App Store subscriptions
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Sketch subscription on the web, sign in as an Admin to your Sketch workspace, go to Settings → Billing → Cancel Subscription, and follow the prompts. You can also cancel in writing via email or registered mail.
Yes, after canceling, you will retain access to your paid features until the end of your current billing period. Documents will be read-only for 90 days after cancellation, and you should keep proof of cancellation.
For annual subscriptions, you can request a full refund within 30 days of purchase. Monthly subscriptions do not offer refunds for the current period, but you can cancel to avoid future charges. Always check your contract for specific details.
To cancel your Sketch subscription via the Apple App Store, open the App Store, click your name, go to Account Settings, select Subscriptions, find Sketch, and then cancel. You may also send a cancellation request in writing.
When you cancel, your documents become read-only for 90 days, after which they are permanently deleted unless reactivated. Ensure you download any important files before cancellation and keep proof of your cancellation request.