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Cancellation Formfacade: Step-by-Step Guide
What is Formfacade
Service overview
Formfacade transforms Google Forms into branded, website-ready web forms with layout and workflow enhancements. It enables customization, conditional logic, and integrations to improve form appearance and functionality.
Who uses it
Individuals and organisations use Formfacade to embed Google Forms into websites, collect files, compute scores, and create more professional data-collection flows. Plans scale from Basic to Business and specialised add-ons.
How to cancel Formfacade
Before you start
Confirm which billing account or platform you used to subscribe (direct via Formfacade, marketplace, or third-party billing). You will need your account email, invoice, or subscription ID.
Step-by-step cancellation
- Sign in to the Formfacade account (or the account used to subscribe) and go to Billing or Subscription settings.
- Locate the active subscription you want to cancel and select Cancel, Turn off auto-renew, or similar option.
- Follow on-screen prompts to confirm cancellation and note the effective date and access end date.
- If you cannot cancel in your account, contact Formfacade support with your account details and request cancellation.
- If you subscribed through a marketplace (e.g., Google Workspace Marketplace), cancel via that marketplace’s subscription management page.
- Keep a copy of confirmation emails, screenshots, and the last invoice for your records.
What happens when you cancel
Access and feature changes
After cancellation, your subscription typically remains active until the end of the paid period, after which premium features are removed and the account reverts to a free or limited tier.
Data and form availability
Your stored form responses and uploaded files may remain accessible for a period, but access to premium features (large storage, file uploads, embeds) may stop immediately or after the billing cycle.
Will I get a refund?
General refund expectations
Refund policies for SaaS subscriptions vary. Many providers do not offer automatic refunds for partial unused periods, but exceptions sometimes apply for billing errors or service issues.
How to request a refund
- Review your subscription terms and invoice for refund terms.
- Contact Formfacade support with the subscription ID, billing email, and reason for the refund request.
- Provide evidence for billing errors or duplicate charges if applicable.
Formfacade plans and pricing
Pricing source
Below are the plans and prices as listed on Formfacade’s official pricing pages. Prices are shown in USD with approximate SGD conversions for reference.
Current plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (annual billing) | US$8.00/month (approx S$10.80/month) | Monthly (billed annually) | 50 responses/month, 3 forms, 1 GB file storage, customize UI, conditional branching, etc. |
| Basic (monthly billing) | US$16.00/month (approx S$21.60/month) | Monthly | Same features as Basic |
| Premium (annual billing) | US$18.00/month (approx S$24.30/month) | Monthly (billed annually) | 100 responses/month, 5 forms, 2 GB storage, customize UI, conditional branching, etc. |
| Premium (monthly billing) | US$36.00/month (approx S$48.60/month) | Monthly | Same features as Premium |
| Business (annual billing) | US$38.00/month (approx S$51.30/month) | Monthly (billed annually) | 300 responses/month, 15 forms, 2 GB storage, customize UI, conditional branching, etc. |
| Business (monthly billing) | US$76.00/month (approx S$102.60/month) | Monthly | Same features as Business |
| Embed in website | From US$18.00/month (approx S$24.30/month) | Monthly | Up to 500 responses/month, embed Google Forms |
| Customize UI | From US$8.00/month (approx S$10.80/month) | Monthly | Customized layout, form fields & buttons, up to 300 responses/month |
| File Upload | From US$28.00/month (approx S$37.80/month) | Monthly | Collect files without login, up to 1 GB per file and 1 TB storage |
| Calculate (points / scores) | From US$38.00/month (approx S$51.30/month) | Monthly | Assign points and calculate scores, up to 300 responses/month |
| CRM Suite | From US$98.00/month (approx S$132.30/month) | Monthly | For businesses needing comprehensive CRM - includes UI customization, workflows, PDF generation, notifications, customer management, etc. |
Source: Formfacade pricing pages.
Your consumer rights in Singapore
Key protections
Consumers in Singapore are protected against unfair trading practices under laws such as the Consumer Protection (Fair Trading) Act. These protections cover misleading claims and unfair contract terms.
Practical steps if you have a dispute
- Keep all contract documents, invoices, screenshots, and communication with the vendor.
- Raise the issue with the seller’s support team first and request a written response.
- If unresolved, consider lodging a complaint with consumer mediation services in Singapore for assistance.
Customer experiences
Positive feedback
Users commonly praise Formfacade for improving the appearance of Google Forms, simplifying embedding on websites, and offering useful add-ons like file upload and scoring.
Areas of concern
Some customers mention costs for higher response volumes or advanced features and the need to watch billing cycles and add-on charges carefully.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe.
- Subscription ID, invoices, and payment receipts.
- Screenshots of subscription page and billing history.
- Form IDs, export of responses, and backups of uploaded files.
What to keep after cancellation
- Cancellation confirmation emails and effective cancellation date.
- Final invoices and any communication about refunds or data retention.
Common mistakes
Assuming immediate loss of access
Example: Cancelling and expecting immediate deletion of data. In many cases, paid features remain until the end of the paid term or access is reduced rather than removed outright.
Missing third-party subscriptions
Example: Forgetting the subscription was via a marketplace or reseller and not cancelling at the correct platform, which can lead to unexpected renewals.
Comparative recap
Quick side-by-side
| Plan | Price | Period | Key feature summary |
|---|---|---|---|
| Basic (annual) | US$8.00/month (approx S$10.80/month) | Monthly (billed annually) | 50 responses, 3 forms, 1 GB storage, UI customization |
| Premium (annual) | US$18.00/month (approx S$24.30/month) | Monthly (billed annually) | 100 responses, 5 forms, 2 GB storage, advanced features |
| Business (annual) | US$38.00/month (approx S$51.30/month) | Monthly (billed annually) | 300 responses, 15 forms, 2 GB storage, business features |
| Add-ons & specialised | From US$8.00 - US$98.00/month | Monthly | Embed, Customize UI, File Upload, Calculate, CRM Suite - varied limits and capabilities |
Choosing the right plan
Match expected monthly responses, number of forms, and file storage needs to the plan and consider add-ons for specialised functionality.
After cancelling
Next steps
- Export any form responses and files you need before access changes.
- Confirm cancellation by saving the confirmation message or email.
- Monitor your payment method to ensure no unexpected renewals occur.
Further help and references
Check official Formfacade pricing and plan details for current options and to verify post-cancellation access limits.
Address
Corporate address
121 Sunny Field Drive, Madison, AL 35758, USA
Notes
Use this address for formal correspondence if required. For support and billing issues, contacting Formfacade via their support channels is usually faster than postal mail.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Formfacade subscription, sign in to your account, go to Billing settings, locate your active subscription, and select the option to cancel. If you subscribed through a marketplace, cancel via that marketplace's subscription management page.
After cancellation, your subscription remains active until the end of the paid period, but premium features will stop immediately or after the billing cycle, affecting access to forms and stored data.
Refund policies vary; many providers do not offer refunds for partial unused periods. Check your subscription terms or contact Formfacade support for specific refund requests.
You will need your account email, invoice, or subscription ID to cancel your Formfacade subscription. Ensure you have this information ready before starting the cancellation process.
You can contact Formfacade support through the contact details shown on your bill or contract. Keep proof of your cancellation request for your records.