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Cancellation Genei: Easy Method
What is Genei
Overview
Genei is a SaaS tool that uses AI to summarise articles and documents for researchers and writers. It aims to speed up reading and extraction of key information.
Core features
Features include automated summarisation, abstract extraction and workflow tools for research. Plans and functionality are listed on Genei's pricing page.
How to cancel Genei
Web (via genei.io)
To cancel a web subscription, sign in to your account on genei.io and go to Account and settings → Subscription. Follow the Cancel subscription flow in your dashboard.
- Sign in at genei.io (use your registered account).
- Open Account & settings → Subscription.
- Select Cancel subscription and confirm; you will retain access until the end of the current term.
Apple App Store and Google Play
Subscriptions bought through Apple or Google must be managed through those platforms. Genei cannot cancel these purchases on your behalf.
- Apple: Cancel via your Apple device settings or visit Apple's support guidance at Apple Support.
- Google Play: Manage subscriptions in your Google Play account; see general guidance at Google Play FAQ.
What happens when you cancel
Access and renewals
When you cancel, your subscription will stop auto-renewal at the end of the current billing period. You will keep access until that term expires.
Data and account
Your account and any data or summaries you created remain available unless you delete the account. Export any needed files before account deletion.
Will I get a refund?
Web purchases (genei.io)
Web subscription fees are stated as non-refundable in Genei's Terms of Use (clause 6.5.2). No refund is issued for cancelled web subscriptions under those terms.
See the Terms of Use for the full contract wording: Genei Terms of Use.
App Store and Google Play purchases
For purchases made via Apple, request refunds through Apple's Report a Problem system; eligibility follows Apple's rules.
For Google Play purchases, request a refund through Google Play's process; approvals follow Google's policy and developer configuration.
Genei plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (GBP) | £9.99/month (~SGD 16.98) | Monthly | Basic plan from Genei pricing page (GBP context) |
| Basic (annual, GBP) | £7.99/month (~SGD 13.58) | Annual (billed monthly equivalent) | Annual discount for Basic plan |
| Pro (GBP) | £29.99/month (~SGD 50.98) | Monthly | Pro plan from Genei pricing page |
| Pro (annual, GBP) | £24.99/month (~SGD 42.48) | Annual (billed monthly equivalent) | Annual discount for Pro plan |
Notes on currency and taxes
Official Genei prices are shown in GBP on their site. SGD conversions above are approximate and exclude Singapore GST or platform-specific pricing differences.
Your consumer rights in Singapore
Overview of local protections
Singapore consumer law (for example the Consumer Protection (Fair Trading) Act) can provide remedies where services are defective, not as described, or misrepresented.
How this applies to subscriptions
Even if a vendor states subscriptions are non-refundable, you may have rights to a reasonable refund in cases of fault or misrepresentation under Singapore law.
For App Store and Google Play purchases, platform policies apply; you may also have statutory recourse through local consumer protection frameworks.
Customer experiences
Positive feedback
Users have praised Genei for saving time in research workflows and for efficient summarisation (GetApp Singapore, December 2022). Capterra listings show high satisfaction in user scores.
Negative feedback
Some users report unexpected charges after attempting cancellation during trials and issues with specific features like missing attribution or abstract extraction (reported on review sites).
For public reviews see Genei's Trustpilot page: Trustpilot - Genei.
Documentation checklist
What to gather before contacting support
- Account email and username used with Genei.
- Order receipt, transaction ID or billing statement showing the charge.
- Dates of purchase, cancellation attempts and any trial-period screenshots.
- Device/store used for purchase (Web, Apple App Store, Google Play).
Where to send evidence
- For web purchases, refer to Genei's Terms of Use and support channels on genei.io.
- For Apple purchases, use Apple's help and Report a Problem portal: Apple Support.
- For Google Play, use the Google Play refund process as described in store support pages.
Common mistakes
Mistaken expectations
Assuming an immediate refund after cancelling is common; Genei's web terms state no refunds for subscription fees, though platform refunds follow their own rules.
Expecting Genei to cancel App Store or Google Play purchases for you can cause delays; you must cancel in the store.
Technical and timing errors
Failing to cancel the correct account, or after the renewal date, often leads to unwanted charges. Keep renewal dates and the purchasing platform clear.
Not saving receipts or proof of attempted cancellation can make disputes harder to resolve.
Comparative recap
Summary table
| Platform | How to cancel | Refund policy |
|---|---|---|
| Web (via genei.io) | Cancel in Account & settings → Subscription on genei.io; you retain access until term ends. | Subscription fees are stated non-refundable (Terms of Use clause 6.5.2). |
| Apple App Store | Cancel via your Apple device settings or Apple support; Genei cannot cancel App Store purchases. | Request refunds from Apple via their Report a Problem system; eligibility per Apple policy. |
| Google Play Store | Manage and cancel in Google Play subscription settings; Genei cannot cancel Google Play purchases. | Request refunds via Google Play's process; approvals follow Google's policy. |
Quick tips
Always confirm the platform you used to subscribe and keep receipts. If in doubt, cancel in both the app store and your Genei account to prevent renewals.
After cancelling
Next steps
Export any data or summaries you need before your access expires. Verify that auto-renew is disabled in the relevant account or store.
Helpful links and appeals
- Genei Terms of Use: https://www.genei.io/terms-of-use
- Genei pricing page: https://www.genei.io/pricing
- Apple support for subscriptions/refunds: https://support.apple.com/en-sg/118223
- Google Play guidance (example FAQ): https://www.m1.com.sg/support/faq/google-play-faq
- Community reviews and reports: Trustpilot - Genei
Address
Registered office
Genie Technology Ltd, 17 Carlton House Terrace, London SW1Y 5AH, United Kingdom.
Mailing and written notices
If you need to send written notice regarding subscription matters, use the registered office address above and include account details and supporting documentation.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your web subscription, sign in to your account on genei.io, go to Account & settings → Subscription, select Cancel subscription, and confirm. Remember to keep proof of your cancellation.
When you cancel your Genei subscription, it will stop auto-renewal at the end of the current billing period. You will retain access until that term expires.
According to Genei's Terms of Use, subscription fees for web purchases are non-refundable. If you cancel, you will not receive a refund.
To cancel your Genei subscription from the Apple App Store, go to your Apple device settings or visit Apple's support guidance. Genei cannot cancel App Store purchases on your behalf.
If you purchased your Genei subscription through Google Play, you need to request a refund via Google Play's process, as approvals follow Google's policy. Keep proof of your request.