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Cancellation Genially: Easy Method
What is Genially
Overview
Genially is an online platform for creating interactive content such as presentations, infographics, quizzes and educational resources.
It provides templates, multimedia insertion, sharing options and collaboration tools aimed at educators, marketers and teams.
Primary uses
Users commonly use Genially for classroom activities, engaging presentations and interactive reports.
The service is delivered as a digital SaaS product with tiered plans and account-based access.
How to cancel Genially
Cancel on the Web (Genially site)
- Sign in to your Genially account and open your Workspace.
- Go to Workspace > Settings and select “Cancel my plan”.
- Follow the on-screen prompts to confirm cancellation; cancellation takes effect at the end of the subscription period.
- Note: You must cancel at least 30 days before renewal to avoid automatic renewal.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, manage subscriptions in the Apple App Store or Google Play subscription settings.
- Genially’s terms state that cancellations for these platform subscriptions are handled by the platform, not directly in Genially.
- Use the platform-specific steps (Apple/Google) to avoid further charges.
What happens when you cancel
Access and features after cancellation
When you cancel, your paid features remain available until the end of the current billing period.
After the subscription period ends, your account will revert to the free plan limits and paid features will be removed.
Renewal and billing effects
Cancellation prevents automatic renewal at the next billing date if done within the platform’s timing rules (web cancellations: at least 30 days before renewal to avoid renewal).
No retroactive refunds are provided for partial unused periods unless Genially grants an exception.
Will I get a refund?
General refund policy
Genially’s terms state that digital content is delivered immediately, so payment is generally non‑refundable.
There are normally no refunds or credits for partial subscription periods.
Exceptions and goodwill gestures
- Genially may consider exceptions on a case‑by‑case basis following an internal refund matrix or compensation process.
- These exceptions are discretionary, not guaranteed, and depend on Genially’s internal assessment.
Genially plans and pricing
Pricing summary (approximate SGD)
The table below lists approximate Singapore Dollar conversions and key features for Genially plans.
Exact SGD prices are shown in Genially’s checkout; use checkout for precise amounts.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Pro (annual billing) | approx. S$10.10/month | Monthly (billed annually) | Premium templates, privacy control, import PowerPoint, audio insertion |
| Pro (monthly billing) | approx. S$13.40/month | Monthly | Same as above |
| Professional (annual billing) | approx. S$27.00/month | Monthly (billed annually) | Team collaboration, advanced analytics, priority support |
| Master (annual billing) | approx. S$28.10/month | Monthly (billed annually) | Manage corporate resources, remove watermark, GA integration |
| Master (monthly billing) | approx. S$53.90/month | Monthly | Same as above |
| Education Pro | approx. S$20.25/month | Monthly | Premium templates, import PPT/PDF, download to device |
| Education Master | approx. S$33.75/month | Monthly | All Pro features, plus audience stats, live results, team templates |
| Author (Education) | approx. S$67.50/month | Monthly | LMS integration (SCORM, LTI), version history, video uploads, translation |
Your consumer rights in Singapore
Statutory framework
Singapore law generally does not grant an automatic right to withdraw from digital content once it has been delivered.
Genially’s “no refunds” policy for immediately delivered digital content is likely enforceable under this approach.
Practical steps and escalation
- Contact Genially support first to request an exception or explain billing issues.
- If you suspect misleading billing or cannot resolve the issue, escalate to the Consumers Association of Singapore (CASE) for mediation.
Customer experiences
Positive themes
- Users praise Genially for ease of use and strong interactivity for education and presentations.
- The variety of templates, visual appeal and gamification capabilities are commonly highlighted.
Negative themes
- Complaints often relate to subscription billing, unexpected cost increases and confusing presentation of annual vs monthly charges.
- Some users report difficulties getting refunds and limited or slow responses from customer support.
Documentation checklist
What to prepare before contacting support
- Proof of purchase (receipt or billing statement showing the charge).
- Account email, subscription plan name and billing period details.
- Screenshots of billing pages, renewal notices or payment confirmations.
Additional evidence for disputes
- If applicable, record the date you attempted cancellation and any confirmation messages.
- Keep copies of all communications with Genially support and platform receipts (App Store/Google Play).
Common mistakes
Missing the cancellation window
Many users try to cancel too close to renewal and are still charged for the next period.
Remember to cancel via the correct channel at least 30 days before renewal when using the web subscription.
Using the wrong cancellation route
Subscribers who purchased via Apple or Google often attempt to cancel in Genially instead of in the platform store.
Always cancel in the same place where the subscription was purchased to prevent continued billing.
Comparative recap
Quick comparison headings
The table below compares how cancellation and refunds work between the Genially web subscription and platform (App Store/Google Play) subscriptions.
Use it to choose the correct action depending on where you purchased.
| Item | Web (Genially site) | App Store / Google Play |
|---|---|---|
| How to cancel | Workspace > Settings > “Cancel my plan” on Genially site. | Manage subscription in Apple App Store or Google Play subscription settings. |
| Refund policy | No refunds for delivered digital content; exceptions discretionary. | Refunds handled by Apple/Google policies; contact platform for refund requests. |
| Timing / renewal | Cancel at least 30 days before renewal to avoid automatic renewal on web plans. | Follow platform cancellation timing; platform rules determine billing cut-off. |
After cancelling
What to check immediately
- Save any confirmation of cancellation or screenshots of the final billing status.
- Confirm that paid features remain until the end of the paid period and note the expiry date.
Where to get help and more information
- Genially Terms & Conditions - read the cancellation and refund clauses.
- Genially Plans - review current plan features and pricing at checkout.
- Genially Refund Process & Matrix - internal guidance on discretionary exceptions.
- Postclic summary - practical steps for cancellation and platform notes.
Address
Registered address
Genially registered address: Plaza Ramón y Cajal, 4, 4º, 14003 Córdoba, Spain.
Official website
Official site: https://genially.com/
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Genially subscription via the web, sign in to your account, go to Workspace > Settings, and select 'Cancel my plan'. Ensure you cancel at least 30 days before your renewal date to avoid automatic renewal.
After canceling your Genially subscription, you will retain access to your paid features until the end of the current billing period. Once that period ends, your account will revert to the free plan limits.
Genially's general refund policy states that payments are non-refundable since digital content is delivered immediately. However, exceptions may be considered on a case-by-case basis.
If you subscribed through the App Store or Google Play, you need to manage your subscription in the respective settings of those platforms. Follow their cancellation procedures to avoid further charges.
If you cannot find the cancellation option, check your contract or billing details for specific instructions. You may also consider sending a written cancellation request via registered mail to ensure you have proof of your request.