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Cancellation Hailuo Ai: Easy Method
What is Hailuo Ai
Service summary
Hailuo Ai is a subscription-based SaaS platform that provides AI-driven tools for customer engagement, analytics and generation services.
The platform is offered under a Singapore-registered entity (Nanonoble Pte. Ltd.) and uses both web subscriptions and mobile app billing channels.
Main uses
Businesses and creators use Hailuo Ai for automated content generation, credits-based usage, and priority processing depending on plan level.
Billing is typically subscription-based with tiered monthly and longer-term plans offering different credit allocations and features.
How to cancel Hailuo Ai
Cancel direct (web) subscription
- Sign in to your Hailuo Ai account and go to Account Settings → Subscriptions to cancel before the next renewal date.
- Alternatively, email [email protected] requesting cancellation before your renewal date.
- See the official terms for service timing and cancellation rules: Hailuo Ai Terms of Service.
Cancel App Store or Google Play subscriptions
- Apple App Store: Open Settings → Apple ID → Subscriptions and cancel the Hailuo Ai subscription; Apple handles refunds and billing.
- Google Play: Open Play Store → Payments & subscriptions → Subscriptions and cancel the Hailuo Ai subscription; Google handles refunds.
- For step-by-step coverage of mobile cancellation, see this guide: How to cancel Hailuo Ai (Postclic).
What happens when you cancel
Access after cancellation
If you cancel a web subscription before renewal, your access generally continues until the end of the current paid term.
Canceling does not usually delete your account or data immediately; access and data retention follow the provider’s policies.
Billing and renewal
Cancel before the next renewal date to avoid the next charge; post-cancellation access typically lasts until the paid term expires.
App-store purchases are managed by Apple or Google and follow their renewal and billing rules.
Will I get a refund?
Web subscription refunds
Hailuo Ai’s default policy is that web subscription fees are generally non-refundable once the subscription period has started.
No pro‑rata refunds are normally given for mid-period cancellations, per the terms of service: Terms of Service.
Exceptions and variant policies
- One-time purchases (service packs/credits): may be refundable within 7 days if entirely unused, per the terms.
- Material defects: partial or full refunds may be considered case-by-case if core functionality is unusable and not remedied.
- Some variants list specific windows: hailuo02.pro offers a 14-day cancellation window (refund minus processing fees up to ~12%). See: hailuo02.pro refund policy.
- App-store refunds (Apple/Google) are handled by Apple/Google; contact them for billing disputes.
Hailuo Ai plans and pricing
Overview
Prices below are listed in USD as provided by Hailuo Ai. No official SGD price was found; app stores may auto-convert at checkout.
Legacy plans and special offers may change; verify in your account when subscribing.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Standard Monthly | US$14.99 | Monthly | 1,000 credits/month; priority generation; watermark-free downloads |
| Pro Monthly | US$54.99 | Monthly | 4,500 credits/month; priority generation; watermark-free downloads |
| Master Monthly | US$119.99 | Monthly | 10,000 credits/month; priority generation; watermark-free downloads |
| Unlimited (Legacy) Monthly | US$94.99 | Monthly | Unlimited credits for Hailuo‑01 model only (legacy plan, discontinued after June 18, 2025) |
| Ultra Monthly | US$124.99 | Monthly | 12,000 credits/month for Hailuo‑02; unlimited generation for Hailuo‑01 |
| Max Monthly | US$199.99 | Monthly | 20,000 credits/month for Hailuo‑01 & Hailuo‑02; unlimited in Relax Mode |
| Standard Quarterly | US$26.99 | Quarterly | Standard features (~1,000 credits/month) - 40% off quarterly |
| Standard Yearly | US$95.99 | Yearly | Standard features (~1,000 credits/month) - annual billing |
Your consumer rights in Singapore
General protection
Singapore consumer law provides protections but does not automatically guarantee refunds for digital services once access has begun.
Providers can set non‑refund policies for digital subscriptions, subject to legal exceptions for defects or misleading conduct.
Practical steps and recourse
- Keep records of purchases, communications, and failed service attempts when requesting refunds or disputes.
- If you suspect unfair practices (misleading terms, unauthorized charges), you may contact local consumer protection bodies for guidance.
Customer experiences
Positive reports
Some users reported prompt credit refunds for failed video generations, with instant or near-instant credit returns in certain cases.
These instances indicate the provider may refund consumable credits when a service clearly fails.
Negative reports
Multiple reviews cite issues such as unexpected charges before trial end, difficulty cancelling, disappearing credits, and unresponsive support.
Online reviews include strong criticisms; weigh these reports alongside official policies before purchasing.
Documentation checklist
Before you contact support
- Account email and username used for the subscription.
- Screenshots of billing, subscription page, or any failed service evidence.
When requesting refunds or disputes
- Copy of cancellation request (email or account action) and timestamp.
- Logs showing failed generations or unusable core functionality.
- Any app-store refund request IDs if billed via Apple or Google Play.
Common mistakes
Not cancelling before renewal
Many users assume cancelling at any time will stop the next charge; you must cancel before the next renewal date to avoid being billed again.
Check your billing date in account settings rather than relying on reminder emails alone.
Contacting the wrong support channel
Users sometimes contact app-store support for web-billed subscriptions or email Hailuo for purchases made through Apple/Google, delaying resolution.
Match your payment channel to the appropriate support path: Apple/Google handle their charges; web subscriptions use Hailuo’s support email or account settings.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund handling | Typical outcome |
|---|---|---|---|
| Web (direct) | Account settings or email [email protected] | Hailuo handles refunds; generally non-refundable after period starts | Access until end of paid term; refunds rare except defects |
| Apple App Store | Settings → Apple ID → Subscriptions | Apple handles refunds and billing disputes | Refunds possible via Apple review; billing by Apple |
| Google Play | Play Store → Payments & subscriptions → Subscriptions | Google handles refunds and billing disputes | Refunds processed by Google per their policies |
After cancelling
Verify cancellation and retention
Confirm cancellation in your account and keep screenshots or confirmation emails as proof of the action and timing.
Check that access continues only until the paid term ends and that no further charges occur.
Useful links
- Hailuo Ai Terms of Service: https://hailuo-ai.art/terms-of-service
- How to cancel (guide): https://www.postclic.com/en-ae/letters/software-saas/cancel-hailuo-ai/
- Variant refund policy (hailuo02.pro): https://hailuo02.pro/refund-policy
Address
Registered entity
Nanonoble Pte. Ltd. is the Singapore-registered entity behind Hailuo Ai, used for corporate and cancellation purposes.
Postal address
152 Beach Road, #14-02 Gateway East, Singapore 189721
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Hailuo Ai subscription, sign in to your account and navigate to Account Settings → Subscriptions, or you can email [email protected] to request cancellation. Make sure to do this before your renewal date.
Hailuo Ai's policy states that web subscription fees are generally non-refundable once the subscription period has started, and no pro-rata refunds are typically given for mid-period cancellations.
To cancel your Hailuo Ai subscription via the Apple App Store, open Settings, select your Apple ID, then go to Subscriptions and cancel the Hailuo Ai subscription. Apple handles all billing and refund disputes.
If you cancel your Hailuo Ai subscription before the renewal date, your access will continue until the end of the current paid term, and your account and data will not be deleted immediately.
Yes, exceptions may apply for one-time purchases if entirely unused within 7 days, and for material defects, partial or full refunds may be considered on a case-by-case basis.