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Cancellation Hubspot: Easy Method
What is Hubspot
Overview
HubSpot is a cloud-based CRM platform that bundles marketing, sales, service, content and operations tools into modular “hubs.”
It is sold as seat- and tier-based subscriptions and is used by businesses to manage contacts, automation, reporting and customer service.
How businesses use it
Companies use HubSpot for lead capture, email marketing, pipelines, ticketing and analytics across teams.
HubSpot offers free CRM features and paid Starter, Professional and Enterprise tiers with increasing functionality.
How to cancel Hubspot
Direct HubSpot (web) - steps
- Sign in to your HubSpot account and go to Account & Billing.
- Open Subscriptions, turn off auto-renewal for the product or seat you wish to cancel.
- Confirm changes; cancellation takes effect at the end of your committed term and the account will revert to the free tier.
Mobile app stores and marketplace - steps
- Google Play (Android): open the Google Play app or visit play.google.com > Subscriptions and cancel the HubSpot subscription there. Note: uninstalling the app does not stop billing.
- Apple App Store (iOS): cancel through your Apple ID subscriptions in Settings or the App Store. HubSpot-specific guidance for Singapore via App Store is not available in HubSpot help.
- Marketplace items (themes/modules/apps): contact the item provider, as refunds and cancellations are handled by the seller (Stripe/PayPal or provider's policy).
What happens when you cancel
Access and features
After cancellation (web/direct), your paid subscription remains active until the end of the committed billing term.
When the term ends, paid features are removed and the account typically reverts to HubSpot’s free CRM tier.
Renewals and billing
Turning off auto-renewal stops future billing at the term end; it does not usually create an immediate refund.
For Google Play and App Store subscriptions, cancellation stops the next recurring payment but you generally retain access until the current paid period ends.
Will I get a refund?
Standard refund policy
For direct (web) subscriptions, prepaid or unused fees are generally non-refundable under HubSpot’s usual practice.
There is no standard 14-day cooling-off refund right offered by HubSpot for digital subscriptions in this jurisdiction unless HubSpot expressly provides one.
Exceptions and marketplace items
- Limited prorated refunds may be available in specific cases, such as termination for cause, but these are exceptions rather than standard policy.
- Marketplace purchases (themes, modules, apps) are refunded by the item provider and may be issued for misdescription, non-functionality, missing promised support, or security issues.
Hubspot plans and pricing
Included plans
The table below lists Customer Platform bundles and prices for HubSpot Singapore as summarised in the available pricing data.
Prices are presented in SGD and are based on the data source noted in this guide.
Pricing notes
Starter prices are quoted per seat; Professional and Enterprise prices include a specified number of seats as noted in the source.
For full, up-to-date pricing and hub breakdowns, consult HubSpot’s official resources linked later in this guide.
| Plan | Price | Period | Features |
|---|---|---|---|
| Customer Platform - Starter (annual billing) | S$21/seat per month | annual | Smart CRM; email marketing; ads; 20 landing pages; live chat; 1 sales pipeline; ticketing; knowledge base; website builder; SEO; 2-way data sync |
| Customer Platform - Starter (monthly billing) | S$28/seat per month | monthly | Same as Starter annual |
| Customer Platform - Professional (5 seats included) | S$1,820 per month | monthly | Advanced Marketing; Enhanced Sales; Service upgrades; Content features; Operations capabilities |
| Customer Platform - Professional (monthly billing) | S$2,030 per month | monthly | Same as Customer Platform Professional |
| Customer Platform - Enterprise (7 seats included) | S$6,580 per month | monthly | Enterprise Marketing; Sales Intelligence; Service security; Content control; Operations power |
Your consumer rights in Singapore
Legal context
In Singapore, the Consumer Protection (Fair Trading) Act provides general protections against unfair trading practices.
However, there is no automatic 14-day cooling-off right for digital subscriptions unless the supplier offers one explicitly.
Practical implications
- Refunds for digital subscription services are typically at the provider’s discretion under local practice.
- Document any service issues and raise them early with HubSpot or the marketplace provider if you seek a refund or remediation.
Customer experiences
Positive feedback highlights
Users often praise HubSpot for ease of use, integrated dashboards, customization and strong CRM capabilities suitable for scaling RevOps.
Service Hub and CRM reviews report high satisfaction for support, reporting and workflow tools in many small-to-medium business use cases.
Common complaints
Negative feedback includes concerns about pricing, perceived upsells, contract lock-in and occasional platform bugs.
Some reviewers report frustration with support responsiveness and difficulties with cancellations or automatic renewals.
Documentation checklist
Before you cancel
- Account owner email and login credentials.
- Subscription details: product names, number of seats, billing cycle and committed term end date.
- Invoices or payment receipts for the current term.
If you request a refund or dispute
- Evidence of the issue: screenshots, timestamps, error messages and support ticket reference numbers.
- Correspondence with HubSpot or marketplace seller describing the problem and any attempted resolutions.
Common mistakes
Assuming uninstall stops billing
Uninstalling HubSpot mobile apps does not cancel subscriptions purchased through Google Play or the App Store.
Always cancel the subscription within the app store account settings to stop recurring charges.
Missing committed-term renewal rules
Turning off auto-renewal is often required well before the renewal date; failing to do so may leave you bound until term-end.
Assuming you will receive a pro rata refund for unused months is risky; refunds are not guaranteed and are handled case-by-case.
Comparative recap
Channel comparison
The table below summarises cancellation, refund likelihood and post-cancellation access by channel.
Use it to pick the right cancellation route and to set expectations for refunds and access.
| Channel | How to cancel | Refund | Access after cancellation | Period |
|---|---|---|---|---|
| Web (direct HubSpot subscription) | Turn off auto-renewal in Account & Billing > Subscriptions | Generally no refund; limited prorated refunds in exceptional cases | Paid access until end of committed term; then reverts to free tier | monthly / annual (depends on billing option) |
| Google Play (Android) | Cancel via Google Play app or play.google.com > Subscriptions | Refunds follow Google Play policy; uninstall does not cancel billing | Access usually remains until period end after cancellation | monthly |
| App Store (iOS) | Cancel via Apple ID Subscriptions in iOS Settings or App Store | Refunds follow Apple policy; HubSpot-specific App Store guidance not confirmed | Access usually remains until period end after cancellation | monthly |
| Marketplace items | Contact item provider (seller) for cancellation/refund | Handled by provider; refunds may be available for misdescription or non-functionality | Depends on provider policy; may lose access when provider cancels | monthly |
After cancelling
What to do immediately
- Confirm cancellation via email and retain any confirmation or case numbers.
- Export important data (contacts, reports, files) before your paid term ends if you want local backups.
Helpful official resources
Address
Primary Singapore address
HubSpot Asia Pte. Ltd. primary correspondence address used in business listings:
60 Anson Road, #10-03, Singapore 079914
Notes on correspondence
Send account closure or billing-related correspondence from the account owner email and include subscription details for faster handling.
If you have a contract or reseller relationship, follow the contact path specified in that agreement.
Verify a sent letter
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Hubspot subscription via the web, sign in to your account, navigate to Account & Billing, open Subscriptions, and turn off auto-renewal for the product or seat you wish to cancel. Keep proof of your cancellation request.
Generally, Hubspot does not provide refunds for prepaid or unused fees upon cancellation. However, limited prorated refunds may be available in exceptional cases, so check your contract for specifics.
If you subscribed via Google Play, open the Google Play app or visit play.google.com > Subscriptions to cancel your Hubspot subscription. Remember to keep proof of your cancellation request.
After cancellation, your paid subscription remains active until the end of the committed billing term. Once the term ends, your account will revert to HubSpot’s free CRM tier.
To cancel marketplace items, you need to contact the item provider directly, as refunds are managed by them. Keep a record of your communication for proof.