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Cancellation Hubstaff: Easy Method
What is Hubstaff
Overview
Hubstaff is a cloud-based time tracking and workforce productivity platform for teams and freelancers. It tracks hours, activity levels, screenshots, apps and URLs, and provides reporting, payroll and integrations.
Primary uses
Teams use Hubstaff to measure time spent on projects, generate timesheets, manage payroll and monitor productivity. The service is subscription-based with multiple tiers suited to different team sizes and needs.
How to cancel Hubstaff
Cancel via the Hubstaff website
- Archive your organization in the Hubstaff web dashboard to stop billing and cancel the subscription.
- Archiving the organization is the primary self-serve method listed by Hubstaff; check the account settings and organization options in your admin console first.
- For confirmation and specific guidance, see Hubstaff's FAQ: Hubstaff FAQ.
Cancel by contacting support or app stores
- You can request cancellation by emailing Hubstaff support at [email protected] (include organization name and billing details).
- Subscriptions purchased through Apple App Store or Google Play cannot be cancelled inside Hubstaff; cancel via your Apple ID settings or your Google account subscriptions.
- For notes about in-app purchases: see a third-party summary on cancellation flows: Postclic - Hubstaff cancellation.
What happens when you cancel
Access and feature changes
Cancelling or archiving an organization will stop subscription billing and deactivate paid features. Access to paid features and certain admin tools will end after cancellation.
Data and confirmation
Cancellation may remove or limit access to your organization data depending on Hubstaff's retention policies. You should receive a confirmation email after cancellation or an archive action is completed.
Will I get a refund?
30-day money-back guarantee
Hubstaff provides a 30-day money-back guarantee for first-time users who start a paid plan, subject to the organization being fully archived (or switched to Free) and the subscription marked inactive.
Check Hubstaff's FAQ for the guarantee details: Hubstaff FAQ.
Outside the 30-day window and discretion
- Refunds after 30 days are discretionary per Hubstaff's Terms of Service and are not guaranteed.
- Hubstaff's Terms state refunds are only given in specific situations where support deems it necessary; see the Terms: Hubstaff Terms.
Hubstaff plans and pricing
Overview of plans
Official Hubstaff pricing is published in USD. The table below lists the common plans and approximate Singapore dollar equivalents based on the provided data.
Notes on pricing
- Prices below are approximate conversions and may vary on your invoice due to exchange rates and regional pricing.
- Official prices and full feature lists are available on Hubstaff's pricing pages: Hubstaff pricing comparison.
| Plan | Price (USD) | Price (approx. SGD) | Period | Features (short) |
|---|---|---|---|---|
| Starter (monthly) | approx. USD 7.00 | approx. S$9.5 - 10.5 | Monthly | Time tracking, timesheets, activity levels, limited screenshots/app URL tracking, limited reports/payments |
| Starter (annual) | approx. USD 5.83 | approx. S$8 - 9 | Annual (effective monthly) | Same as Starter, with annual billing discount |
| Grow (monthly) | approx. USD 9.00 | approx. S$12 - 13 | Monthly | All Starter features plus reports, 1 integration, idle timeout, project budgets, work breaks, expenses |
| Grow (annual) | approx. USD 7.50 | approx. S$10 - 11 | Annual (effective monthly) | Same as Grow, with annual billing discount |
| Team (monthly) | approx. USD 12.00 | approx. S$16 - 17 | Monthly | All Grow features plus unlimited screenshots/app tracking, payroll/payments, scheduling, approvals, Insights |
| Team (annual) | approx. USD 10.00 | approx. S$13 - 14 | Annual (effective monthly) | Same as Team, with annual billing discount |
| Enterprise | USD 25.00 | approx. S$34 - 36 | Monthly (annual billing) | All Team features plus Locations, HIPAA/SOC-2 compliance, SSO, dedicated setup/support |
Your consumer rights in Singapore
General protections
Singapore law (for example, the Consumer Protection (Fair Trading) Act) protects consumers from unfair contract terms and misleading practices. This can be relevant for opaque billing or unclear refund statements.
Digital subscriptions and refunds
- There is no statutory cooling-off period specifically for digital subscription services in Singapore; Hubstaff's 30-day guarantee is a voluntary policy.
- When purchases are made through Apple or Google, refunds and cancellation procedures are governed by those platforms' policies, not Hubstaff's.
Customer experiences
Positive feedback
Many users praise Hubstaff for easy-to-use time tracking, straightforward setup and useful integrations. Review sites report that the interface and basic features are intuitive and beneficial for managing team time.
Negative feedback
Other feedback highlights problems with customer service, billing transparency and difficulty obtaining refunds. Trustpilot contains multiple reviews noting concerns about support and billing practices: Trustpilot - Hubstaff reviews.
Documentation checklist
Before contacting support
- Organization name and account owner email
- Invoice numbers or billing dates you want reviewed
- Proof of payment (receipts, bank statements if available)
When requesting a refund or cancellation
- Describe the desired outcome (cancel, refund, partial credit)
- Include timestamps or screenshots of billing issues where applicable
- Keep copies of all correspondence with Hubstaff support
Common mistakes
Assuming Hubstaff can cancel store purchases
A common error is contacting Hubstaff to cancel subscriptions bought through the Apple App Store or Google Play. These must be cancelled through your Apple ID or Google account subscription settings.
Not archiving the organization
Some users believe deleting users or stopping the app will stop billing. You must archive the organization or request cancellation to stop subscription charges. Failing to do so can result in continued billing.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and where to manage subscriptions for Hubstaff.
Notes on interpretation
Entries reflect Hubstaff policies and common user reports; see linked Hubstaff pages for official details and up-to-date terms.
| Aspect | How it works | Where to manage | Refund likelihood |
|---|---|---|---|
| Web subscriptions | Cancel by archiving organization or emailing support | Hubstaff dashboard / [email protected] | 30-day guarantee for first-time users; otherwise discretionary |
| iOS App Store | No in-app cancellation via Hubstaff; use Apple account | Apple ID subscriptions (App Store) | Refunds subject to Apple policies |
| Google Play (Android) | Cancel via Google Play subscriptions; Hubstaff cannot cancel | Google account subscriptions | Refunds subject to Google Play policies |
After cancelling
What to check
After you cancel or archive, confirm you receive a cancellation confirmation email and that your organization subscription status is inactive in the dashboard.
Useful links
- Hubstaff FAQ: https://hubstaff.com/faq
- Hubstaff Terms of Service: https://hubstaff.com/terms
- Pricing overview: https://hubstaff.com/blog/hubstaff-pricing-plan-comparison/
- Hubstaff on the Singapore App Store: https://apps.apple.com/sg/app/hubstaff-time-tracker/id971894122
- Third-party cancellation summary: Postclic - Hubstaff cancellation
Address
Mailing address
Netsoft Holdings, LLC / Hubstaff
11650 Olio Road, Suite #1000‑193, Fishers, Indiana 46037, United States
Support contact
Email for cancellation and support requests: [email protected]
Always include your organization name and billing details when contacting support to speed up resolution.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Hubstaff subscription, you can archive your organization in the Hubstaff web dashboard or email [email protected] with your organization name and billing details. Ensure you keep proof of your cancellation request.
Yes, Hubstaff offers a 30-day money-back guarantee for first-time users who cancel their subscription and archive their organization. Make sure to check their FAQ for specific conditions.
If you purchased Hubstaff through the iOS App Store, you cannot cancel directly in the app. Instead, you need to go to your Apple ID settings to manage your subscription. Keep proof of your cancellation.
After canceling your Hubstaff subscription, access to paid features and certain admin tools will end. Your organization data may be limited or removed based on Hubstaff's retention policies.
You can cancel your Hubstaff subscription anytime, but be aware that refunds after the 30-day money-back guarantee are discretionary. Always check your billing cycle and contract for specific terms.