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Cancellation Infotracer: Easy Method
What is Infotracer
Service overview
InfoTracer is a SaaS platform that provides fast access to public records and background-check tools, including identity verification and criminal-record searches.
The service grants immediate digital access to search results and reports for subscribers and one-time purchasers.
How it is delivered
Searches and reports are delivered online via the InfoTracer website or mobile app where subscriptions or one‑time purchases grant access.
Because access is delivered instantly, InfoTracer treats many purchases as digital services rather than delayed goods.
How to cancel Infotracer
Cancel via website
- Log in to your InfoTracer account.
- Go to My Account or the Details page, select "Cancel" and confirm to stop auto‑renewal.
- Access usually continues until the end of the current billing period.
Other cancellation methods
- Send an email cancellation request to [email protected] including the account email, order number (if available), and purchase date.
- Call customer service at 800‑791‑1427 to request cancellation and obtain a confirmation number.
- Send a cancellation notice via registered mail and keep proof of delivery to help in disputes.
- If subscribed through Apple App Store or Google Play, cancel via those platforms following their procedures.
What happens when you cancel
Access after cancellation
When you cancel auto‑renewal, access commonly continues until the end of the current billing period.
One‑time purchases or 24‑hour passes typically expire at the end of their access window.
Billing and confirmation
After cancellation you should receive a confirmation email or number if you used phone or registered mail; keep this for records.
If you cancel a trial, ensure you stop auto‑renewal to avoid transition to a paid subscription.
Will I get a refund?
Standard refund position
InfoTracer does not offer a universal 14‑day statutory cooling‑off refund for digital subscription services once access is granted.
Refunds are not automatic and are handled per InfoTracer’s policies and the circumstances of the purchase.
Exceptions and common refund situations
- Refunds may be granted case‑by‑case for unauthorized purchases or if InfoTracer cannot deliver requested records.
- Some customers have received a refund for the final month if they cancelled and did not perform any searches in that month.
- Contact [email protected] with evidence and order details to request review of a refund.
Infotracer plans and pricing
Pricing summary
Below are the known pricing options reported in USD. No official Singapore (SGD) pricing was found in the verified data.
Prices and plans may change; confirm at purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| 7‑Day Trial then Monthly | USD 3.95 (trial), then USD 19.05/month | Monthly | 7‑day trial unlimited access, then auto‑renew at monthly rate |
| Direct Monthly Subscription | USD 14.95/month | Monthly | Full access, recurring |
| Single Background Report or 24‑Hour Access | USD 19.95 (one‑time or 24‑hour) | One‑time / 24‑hour | Single report or 24‑hour unlimited searches |
| 3‑Month Unlimited Membership | USD 14.95/month (billed for 3 months) | 3‑Month | Unlimited access for 3 months |
Your consumer rights in Singapore
General protections and digital services
Digital services delivered immediately may not carry an automatic cooling‑off right in Singapore once access is granted.
Consumer protection laws still require clear disclosure of terms such as auto‑renewal, trial conditions, pricing, and cancellation steps.
Where to escalate and what to keep
- Keep records (emails, receipts, cancellation confirmations) to support any dispute or refund claim.
- If InfoTracer does not resolve a dispute, you can contact local consumer bodies (for example CASE), your card issuer for chargeback, or consider the Small Claims Tribunal for eligible claims.
Customer experiences
Positive feedback
Many users praise courteous and responsive customer service for resolving billing or trial issues, including refunds for unexpected or trial charges.
Some reviewers note that InfoTracer has received favorable ratings from certain third‑party review channels and that cancellations were straightforward in those cases.
Negative feedback
Common complaints include unexpected auto‑renewal charges, confusing trial‑to‑subscription transitions, and perceived hidden fees for additional details.
Other criticisms cite outdated or inaccurate data, inconsistent report quality, and occasional unresponsive support experiences.
Documentation checklist
Essential documents to keep
- Order confirmation, receipts, and billing statements showing charges.
- Emails to/from [email protected] and any confirmation numbers from phone calls.
- Screenshots of account pages showing subscription status and cancellation buttons.
Useful supporting evidence
- Proof of registered‑mail delivery if you used that method.
- Logs showing no searches performed for a month if you are requesting a final‑month refund.
- Bank or card statements to support chargeback requests if needed.
Common mistakes
Failing to stop auto‑renewal
Example: a user completes a trial but does not click Cancel in My Account, then is charged once the trial ends.
Action: always confirm cancellation in your account and keep a screenshot or confirmation email.
Assuming automatic 14‑day refunds
Example: a purchaser expects a 14‑day cooling‑off refund for an immediately delivered digital subscription and is disappointed when InfoTracer declines.
Action: read the terms at purchase and contact support promptly with evidence if you believe a refund is warranted.
Comparative recap
At‑a‑glance comparison
The table below summarizes the main plans, typical cost, access window and common use cases to help you choose or confirm cancellation implications.
| Plan | Price | Period | Best for |
|---|---|---|---|
| 7‑Day Trial then Monthly | USD 3.95 (trial) → USD 19.05/month | Monthly | Short trial users who need temporary unlimited searches |
| Direct Monthly Subscription | USD 14.95/month | Monthly | Ongoing users wanting monthly access without trial |
| Single Report / 24‑Hour | USD 19.95 | One‑time / 24‑hour | One‑off background checks or brief research |
| 3‑Month Unlimited | USD 14.95/month (billed for 3 months) | 3‑Month | Short projects needing sustained unlimited access |
After cancelling
Follow‑up steps
- Save any cancellation confirmation email or confirmation number you received.
- Monitor your next bank or card statement to ensure no further auto‑renewal charges occur.
Further help and resources
If you need more background information or an overview of InfoTracer, see this summary:
What is InfoTracer - Everything You Need to Know (2025)
If disputes continue, contact your payment provider for a chargeback or seek assistance from local consumer bodies such as CASE.
Address
Registered contact
InfoTracer is associated with a U.S. address; no Singapore office was identified in the verified data.
Publicly reported address
28 Atlantic Avenue, Suite 227, Boston, MA 02110, United States
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Infotracer subscription after the 7-Day Trial, log in to your account, navigate to My Account or the Details page, select 'Cancel', and confirm your choice. You can also send a cancellation request via email to [email protected] or through registered mail.
When you cancel your Infotracer membership, your access typically continues until the end of the current billing period. One-time purchases or 24-hour passes will expire at the end of their access window.
Infotracer does not offer a universal refund policy for digital subscriptions once access is granted. However, you may request a refund for unauthorized purchases or if you did not perform any searches in the final month of your subscription.
If you subscribed to Infotracer through the mobile app, you must cancel via the respective platform, such as the Apple App Store or Google Play, following their cancellation procedures. Alternatively, you can also cancel in writing.
When canceling your Infotracer subscription via email, include your account email, order number (if available), and purchase date in your cancellation request sent to [email protected]. Remember to keep proof of your cancellation.