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Cancellation Infotracer: Complete Guide
What is Infotracer
Service overview
Infotracer is a subscription-based online service that provides background checks, people searches and public-records lookups. It aggregates data from public and proprietary sources to return search results to users.
Who uses it
Individuals use Infotracer for personal research, screening and locating public records. Businesses may use it for preliminary checks, although it is not a regulated consumer-reporting agency for all purposes.
How to cancel Infotracer
Cancel via website (recommended first)
- Log in to your Infotracer account and go to My Account or the Details page.
- Select “Cancel” and confirm the cancellation to stop future renewals.
- Guide reference: see steps summarized at How to cancel InfoTracer.
Other cancellation methods
- Email: Send a cancellation request to [email protected] including your account email, order number (if available) and date of purchase. See examples at cancel letter guidance.
- Phone: Call InfoTracer customer service at (800) 791-1427 and request cancellation, then ask for a confirmation number or email.
- App store subscriptions: If you subscribed via Apple App Store or Google Play, cancel through those platforms per their procedures.
- Mail: You can direct opt-out or cancellation correspondence to InfoTracer’s postal address (see Address section below).
What happens when you cancel
Account access
After cancellation, access often continues until the end of the current paid period unless the provider states otherwise.
Immediate termination may occur for certain promotional or one-time purchases; check confirmation messages for specifics.
Billing and renewal
- Cancellation stops future automatic renewals if processed correctly.
- If a charge has already posted, you may remain liable for that billing cycle; refunds are not guaranteed.
Will I get a refund?
Standard refund stance
Infotracer generally does not offer refunds once service access or records have been delivered.
Fees are typically non-refundable after delivery of services, per available guidance.
Exceptions and dispute handling
- Refunds may be granted by exception, for example in cases of unauthorized purchases or where requested records cannot be delivered.
- These exceptions are handled case-by-case; contact support with order details and evidence to request a review. See guidance at cancel letter guidance.
- If you believe a charge is unauthorized, keep proof and notify your bank or card issuer promptly in addition to contacting Infotracer.
Infotracer plans and pricing
Pricing availability
No ZAR-denominated pricing for Infotracer in South Africa was found in available sources for 2024 - 2025.
Infotracer appears to publish USD-based pricing; localized ZAR pricing may not be publicly disclosed.
Contact for details
Contact Infotracer support or check your account billing page for the exact price you were charged.
| Plan | Price | Notes |
|---|---|---|
| Subscription | Contact for pricing | Pricing appears to be USD-based; no public ZAR pricing found. |
Your consumer rights in South Africa
Relevant law and cooling-off
South African consumer protection is governed by the Consumer Protection Act and related regulations.
Infotracer’s published policies do not explicitly mention a statutory cooling-off period in their publicly available guidance.
Practical steps and remedies
- You may attempt to invoke statutory rights for unfair or misleading practices under South African law.
- If Infotracer refuses a refund you consider due, you can gather evidence and escalate the matter to the National Consumer Commission or seek advice from a local consumer-protection service.
Customer experiences
Positive reports
- Some users report fast, helpful customer service when billing issues occur; representatives named in reviews include Dexter, Miriam and Rhea.
- There are reports of quick reversals for duplicate charges and prompt cancellation confirmations in certain cases. See user reviews at Trustpilot.
Negative reports
- Many complaints relate to unexpected recurring charges after a free trial or single search.
- Some users report difficulty stopping billing via the website or app and needing to call support to resolve ongoing charges.
Documentation checklist
Account and order details
- Account email address used to register.
- Order number, transaction ID or date of purchase (if available).
Proof and communication record
- Screenshots of billing, subscription pages, and confirmation messages.
- Copies of emails sent to support, phone call dates/times and any confirmation numbers received.
Common mistakes
Assuming website cancellation always works
Users sometimes assume that clicking “Cancel” on the site immediately stops billing; confirmations should be saved.
If you do not receive a cancellation confirmation, follow up by email or phone.
Forgetting app-store subscriptions
Subscriptions purchased via Apple or Google must be cancelled in those stores; cancelling the Infotracer account may not stop app-store billing.
Always check the payment method and cancel in the platform where the subscription was set up.
Comparative recap
How Infotracer compares
The table below summarizes key points to help you decide how to cancel and what to expect.
Quick reference
| Category | Infotracer | What to expect / Action |
|---|---|---|
| Cancellation methods | Website, email, phone; app-store cancellations via Apple/Google | Try website first, then email or phone if billing continues. See website steps. |
| Refund likelihood | Generally no refunds after delivery; exceptions considered case-by-case | Collect evidence and request refund through support; escalate if needed. |
| Pricing | USD-based; no public ZAR pricing found | Check your billing statement or account page for the exact amount charged. |
After cancelling
Immediate follow-up steps
- Save the cancellation confirmation (email, screenshot or reference number).
- Monitor your bank and card statements for any unexpected charges in the following billing cycles.
If charges continue
- Contact Infotracer support again and provide your cancellation evidence.
- If unresolved, consider a dispute with your card issuer and keep records of all communications. For guidance on cancellation letters see sample letters.
Address
Mailing address for opt-out or correspondence
InfoTracer, Attention: InfoTracer Opt Out, 227 Lewis Wharf, Boston, MA 02110, United States.
You may send cancellation or opt-out requests to that address and keep proof of posting and delivery.
Alternative routing
Some requests are handled by a Data Management Department or via a PO Box used for opt-out requests; include full account details and contact information in any mailed request.
Keep copies of everything you send and note the date mailed. For cancellation process tips see How to cancel InfoTracer.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Infotracer membership online, log in to your account, navigate to My Account or the Details page, select 'Cancel', and confirm your cancellation to stop future renewals.
Yes, you can cancel your Infotracer subscription via email by sending a request to [email protected]. Include your account email, order number, and date of purchase.
After cancellation, you typically retain access until the end of the current paid period unless stated otherwise. Check your confirmation for specifics.
Infotracer generally does not offer refunds once service access has been delivered. Exceptions may apply for unauthorized purchases or undelivered records.
In addition to online cancellation, you can cancel Infotracer via phone by calling customer service at (800) 791-1427, or by sending a cancellation request through registered mail.