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Cancel ITRANSLATE
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Cancellation service #1 in Singapore
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Itranslate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Itranslate: Easy Method
What is Itranslate
Overview
iTranslate is a subscription translation app and web service that offers text, voice and camera translation, as well as offline language packs and grammar tools.
How it is delivered
Features are provided via in-app subscriptions on iOS and Android and via accounts on the iTranslate website.
How to cancel Itranslate
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID, choose Subscriptions, select iTranslate and tap Cancel.
- Cancel at least 24 hours before the trial or renewal to avoid the next charge.
Cancel on Android (Google Play)
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → iTranslate → Cancel.
- Cancel at least 24 hours before renewal; cancellation typically takes effect at period end.
Cancel via the Web
- Log in at itranslate.com and cancel from Account Settings if available.
- If you cannot cancel online, contact iTranslate support and provide your invoice and subscribing email.
- Note: deleting the app does not stop a subscription; you must cancel through the store or web account.
What happens when you cancel
Access after cancellation
When you cancel an active paid subscription you typically retain PRO access until the paid billing period ends.
Renewal and billing
Cancellation prevents future automatic renewals; charges already billed are not usually reversed automatically.
Data and account
Canceling a subscription does not necessarily delete your account or stored settings; you may need to remove account data separately.
Will I get a refund?
Web purchases and refunds
Web purchases are generally non-refundable after a trial ends. Refunds may be issued at iTranslate’s discretion or if required by law.
App Store and Google Play refunds
iTranslate states it cannot directly issue refunds for store purchases. iOS refunds must be requested through Apple’s request flow.
Android refunds are handled through Google Play; if outside Google’s window, you may contact iTranslate support for assistance.
Singapore exceptions
- If a service was defective or misrepresented, consumer remedies under local law may apply (see next section).
- Changing your mind is typically not an automatic right to a refund for digital subscriptions once service has started.
Itranslate plans and pricing
Pricing table
| Plan | Price (SGD) | 期間 | Features |
|---|---|---|---|
| iTranslate PRO - 1 month | S$9.98 | 月額 | Full PRO features including offline mode, voice & camera translation, phrasebook, verb conjugation, ad-free |
| iTranslate PRO - 2 months | S$14.98 | 2ヶ月 | Same as monthly, but for a 2-month duration |
| iTranslate PRO - 1 year | S$99.98 | 年間 | Full PRO features, billed annually |
| iTranslate PRO - 1 year (alt) | S$149.98 | 年間 | Possibly alternative tier or legacy listing |
| Weekly Subscription | S$9.98 | 週額 | Weekly access to PRO features |
| Weekly with free trial | S$6.98 | 週額 | Weekly access with initial free trial |
| Weekly with free trial (alt) | S$14.98 | 週額 | Weekly access with free trial, alternative pricing tier |
Your consumer rights in Singapore
Statutory remedies
Under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, consumers may seek remedies for defective or misrepresented services within relevant timeframes.
Refunds for digital subscriptions
There is no automatic right to a refund simply for changing your mind once a digital subscription has started.
When you may claim
- If the service is defective or was misrepresented, you may be entitled to repair, replacement or refund under local law.
- For non-defective dissatisfaction (e.g., change of mind), refunds are usually at the provider’s discretion.
Customer experiences
Positive feedback
- Users report strong basic translation performance and useful offline features.
- The app has millions of downloads and a high number of App Store ratings indicating general adoption.
Negative feedback
- Many complaints concern being charged after attempting to cancel free trials and difficulties obtaining refunds.
- Users report slow or unhelpful customer service responses and occasional translation inaccuracies or confusing interface elements.
Documentation checklist
What to gather before contacting support
- Subscription invoice or receipt (email or store invoice).
- The email address used to subscribe to iTranslate.
- Date you started the trial or subscription and the date of the charge.
Where to present documents
- Provide these items when submitting a support ticket through iTranslate or when requesting assistance from the store (Apple/Google).
- Keep screenshots of subscription screens and any cancellation attempts as evidence.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the iTranslate app from your device does not stop a subscription. You must cancel via the App Store, Google Play or your iTranslate web account.
Waiting until the last minute
Waiting until the billing day can risk being charged. Aim to cancel at least 24 hours before the trial or renewal ends to avoid overlap.
Contacting the wrong party for refunds
For purchases through Apple or Google, you must request refunds through the respective store refund flow; contacting iTranslate alone may not be sufficient for store-billed charges.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | 期間 |
|---|---|---|---|
| App Store (iOS) | Cancel via device Settings → Apple ID → Subscriptions → iTranslate → Cancel | Request refund via Apple’s “Request a refund” flow; iTranslate cannot directly refund App Store purchases | Varies |
| Google Play (Android) | Open Google Play → Profile → Payments & subscriptions → Subscriptions → iTranslate → Cancel | Request refunds through Google Play; if outside Google’s window, contact iTranslate support | Varies |
| Web (iTranslate site) | Log in at itranslate.com and cancel via Account Settings or contact support with invoice and subscribing email | Web refunds are at iTranslate’s discretion or per applicable law; generally non-refundable after trial | Varies |
After cancelling
What to monitor
Check that your subscription status shows "Cancelled" and verify the next billing date has been removed or set to the period end.
Useful links
Address
Company address
Mindspark Interactive Network, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, U.S.A.
Support and regional contacts
For EEA residents the appropriate iTranslate entity may differ; check the website or Terms of Sale for regional contact and support details.