Cancellation Kaiber: Easy Method

What is Kaiber

Overview

Kaiber is a SaaS platform that helps users create AI-generated videos from text and images. It offers credit packs, tiered plans, and a Superstudio subscription for heavier usage.

Where it’s used

Users access Kaiber via the Kaiber website, iOS App Store in-app purchases, or Google Play on Android. Billing and support processes can differ depending on the purchase channel.

How to cancel Kaiber

Cancel via App Store (iOS)

• Open iPhone/iPad Settings → tap your name → Subscriptions → select Kaiber → tap "Cancel Subscription".
• Kaiber cannot cancel App Store subscriptions for you; cancellation and refund requests must go through Apple.
• For the App Store listing see Kaiber on the App Store.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions → select Kaiber → tap "Cancel subscription".
• Google controls refunds and cancellations for Play subscriptions; contact Google Play support for disputes.

Cancel via Kaiber website (Web)

• Log into your Kaiber account → tap the profile icon (bottom left) → Account → My Plan → Cancel plan.
• Web cancellations are handled by Kaiber and take effect per the billing cycle; see Kaiber help for details.
• Official help: Understanding subscriptions and pricing.

What happens when you cancel

Access after cancellation

If you cancel a web subscription, access typically remains until the end of the current billing period. You can continue using paid features until that date.

Renewal and billing

Auto-renewal stops after cancellation for the channel you cancelled on. For app-store purchases, the store manages the renewal.

Data and account

Cancelling a plan usually does not delete your Kaiber account or created content immediately. Export any important projects before your access ends.

Will I get a refund?

App Store & Google Play purchases

• Refunds for in-app purchases must be requested via Apple or Google; Kaiber cannot issue direct refunds for those purchases.
• Contact Apple or Google Play support if you believe a charge was incorrect or unauthorized.

Web payments and discretionary refunds

• For web payments (Stripe, Mercado Pago, etc.), you may request cancellation or refund via "My Account" or by emailing Kaiber support.
• Kaiber typically responds in 2 - 5 business days. Refunds for web payments are discretionary and not guaranteed.

General policy and timelines

• No refunds are generally provided for cancellations before the next billing cycle except in exceptional circumstances.
• Refund processing typically takes about 3 - 7 business days depending on the payment method.

Kaiber plans and pricing

What’s listed

The table below lists plans, one‑time packs, trial options, and Superstudio subscription conversions in SGD as provided.

How to read the table

The Period column uses monthly for monthly and annual for annual-equivalent plans where applicable. One-time purchases are labeled "One-time".

Your consumer rights in Singapore

Disputing incorrect charges

If you are billed incorrectly or without authorization, you may dispute the charge with your bank or card issuer. Banks can reverse or investigate unauthorized transactions.

Filing complaints and preserving evidence

You may lodge complaints with relevant consumer authorities in Singapore if needed. Preserve documentation - receipts, screenshots of cancellations, and support correspondence - to support any claim.

Customer experiences

Positive feedback

• Users praise high-quality image-to-video generation and an intuitive interface (Trustpilot).
• Support agents (for example, an agent named "Phil") receive compliments for being helpful and responsive.

Negative feedback

• Common complaints include unexpected charges after trials, difficulty cancelling, and refund denials (Trustpilot).
• Some users reported unprofessional or defensive replies from support in certain cases.

Documentation checklist

Essential receipts

• Payment receipts or bank/card statements showing the charge.
• Store receipts for App Store or Google Play purchases.

Cancellation proof

• Screenshots of subscription settings showing cancellation confirmation.
• Email or in-app messages from Kaiber or the app store confirming cancellation.

Common mistakes

Assuming Kaiber can cancel app-store subscriptions

Users often contact Kaiber expecting account teams to cancel App Store or Google Play subscriptions. The stores control those subscriptions and refunds.

Always cancel directly through Apple or Google Play to stop renewals for in-app purchases.

Not saving evidence

Another frequent error is not keeping confirmation screenshots or emails. Missing documentation makes disputes with banks or consumer authorities harder.

Save receipts and cancellation screens immediately after you cancel.

Comparative recap

Channel comparison

The table below compares cancellation steps, who handles refunds, and the typical period labeling for each channel.

How to read this recap

Use this to decide where to cancel and who to contact about refunds. Period labels use monthly or annual where applicable.

After cancelling

Follow-up actions

• Keep cancellation confirmation screenshots and any email confirmations until billing stops.
• Check your next bank or card statement to confirm the subscription did not renew.

Helpful links

• Kaiber help: Understanding subscriptions and pricing
• Kaiber on the App Store
• Third-party cancellation guide (Postclic)
• User reviews (Trustpilot)

Address

Corporate address

Kaiber (referenced as Kyber Corp.) - 448 S. Pasadena Avenue, Pasadena, California 91105, United States.

Support and legal

For billing disputes or legal questions, use the Kaiber help pages above and preserve all related documentation before escalating to payment providers or consumer authorities.