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Building 5.4, Professor Racah Street, Givat Ram Campus
91904 Jerusalem , Israel
REF/2025GRHS4
Cancellation Lightleap: Easy Method
What is Lightleap
Overview
Lightleap is a photo-editing app by Lightricks that uses AI tools to adjust lighting, backgrounds, and apply effects quickly.
It is available as an app on iOS and Android and as a web subscription through Lightricks' site.
Where it is offered
Subscriptions and purchases are delivered via the App Store (iOS), Google Play (Android), or directly on the Lightleap website.
Purchase terms, cancellation and refunds depend on the platform used to buy the subscription.
How to cancel Lightleap
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select Lightleap → tap Cancel Subscription.
- Note: Deleting the app does not cancel the subscription; you must cancel via your Apple account.
Cancel on Android (Google Play)
- Open Google Play Store → menu → Subscriptions → select Lightleap → tap Cancel Subscription.
- Cancellations for Play purchases are managed by Google Play; follow Google's prompts to complete cancellation.
Cancel on the Web (Lightleap website)
- Log into your Lightleap account on the website → go to Manage Subscription → click "Cancel subscription".
- Web cancellations typically take effect at the end of the current billing cycle; you keep access until then.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, the cancellation usually takes effect at the end of the current billing cycle.
Access to paid features is retained until the paid period expires.
Renewal and billing
Canceling stops future automatic renewals but does not usually provide a pro‑rata refund for the remaining period (see refund section).
For App Store and Google Play purchases, billing and renewals are controlled by those platforms.
Will I get a refund?
Web purchases (Lightleap site)
- Lightricks offers a 14‑day cooling‑off period from the first purchase date for web purchases as a goodwill policy.
- You may cancel within 14 days and request a full refund by contacting Lightricks support; eligible refunds are processed to the original payment method, typically within ~14 business days.
After the 14‑day period and in‑app purchases
- After the 14‑day cooling‑off period, Lightricks does not provide partial or full refunds for early cancellation of web subscriptions - cancellation only stops renewal.
- In‑app (digital content) purchases delivered immediately are generally final and non‑refundable; the 14‑day cooling‑off does not apply to immediate digital supply.
- App Store and Google Play refunds must be requested via Apple or Google according to their processes; Lightricks does not issue refunds for purchases made through those platforms.
For full details see Lightricks' refund policy: Lightricks Refund Policy.
Lightleap plans and pricing
Pricing summary
The App Store lists multiple in‑app purchase prices in SGD for Lightleap's "unlimited access" options.
The App Store does not specify which price corresponds to which period in the listing; check in‑app details or contact support for clarification.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lightleap unlimited access | S$5.48 | Unknown | Unlimited access (exact features unspecified) |
| Lightleap unlimited access | S$8.48 | Unknown | Unlimited access (exact features unspecified) |
| Lightleap unlimited access | S$14.48 | Unknown | Unlimited access (exact features unspecified) |
| Lightleap unlimited access | S$26.98 | Unknown | Unlimited access (exact features unspecified) |
| Lightleap unlimited access | S$39.98 | Unknown | Unlimited access (exact features unspecified) |
| Lightleap unlimited access | S$99.98 | Unknown | Unlimited access (likely annual or lifetime tier) |
Your consumer rights in Singapore
General legal position
Singapore consumer law (for example the Consumer Protection (Fair Trading) Act) does not automatically grant a statutory cooling‑off right for digital services.
Lightricks' 14‑day cooling‑off for web purchases is a voluntary goodwill policy, not a statutory entitlement under Singapore law.
Options if you have problems
- For App Store or Google Play purchases, follow Apple or Google's refund and dispute processes - platform terms apply.
- If you suspect unauthorized charges or misleading practices you may escalate with your payment provider (bank chargeback) or consider filing a complaint with the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
Reviewers and users commonly praise Lightleap for intuitive controls and powerful editing tools that can produce pro‑level effects from ordinary photos.
These strengths are frequently noted in app reviews and product roundups.
Negative feedback
Common complaints include app crashing, slow performance, and a paywall that restricts important features.
Users also report issues saving or accessing edited photos, disagreements about pricing, and frustrations with support response times.
Documentation checklist
What to gather before contacting support
- Order receipt or transaction reference (email and payment record).
- Account email used with Lightleap and platform (Apple/Google) account details.
- Date of purchase and screenshots of subscription or charge in the app.
- Any error messages, and a short description of the issue (crash logs if available).
Why these items matter
Having these documents helps platform or Lightricks support verify your purchase and process refund or cancellation requests faster.
If escalating to a bank or CASE, clear records will strengthen your case.
Common mistakes
Not canceling through the right place
Many users delete the app but forget to cancel via the App Store, Google Play, or the Lightleap website; this results in unexpected renewals.
Always cancel subscriptions through the platform used to buy the subscription.
Assuming automatic refunds
Assuming a refund will be issued after cancellation is a common error - refunds depend on the platform and timing.
Web refunds are covered by Lightricks' 14‑day policy, while in‑app purchases are usually final and refunds must go through Apple or Google.
Comparative recap
Quick comparison
| Feature | Web | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Manage Subscription on Lightleap website | iPhone Settings → Subscriptions → Lightleap | Google Play Store → Subscriptions → Lightleap |
| Refund route | Request from Lightricks (14‑day cooling‑off may apply) | Request via Apple refund process | Request via Google refund process |
| Access after cancel | Access retained until end of billing cycle | Access typically retained until end of paid period | Access typically retained until end of paid period |
| Common issues reported | Support response delays, refund clarifications | Auto‑renew charges if not canceled in settings | Auto‑renew charges if not canceled in Play Store |
Recommendation
Cancel via the original purchase platform and keep receipts and screenshots for any dispute.
Use the web refund link for web purchases; use Apple/Google support for in‑app purchases.
After cancelling
Next steps
Confirm cancellation via email or the subscription page and keep a screenshot or confirmation ID for your records.
Monitor your bank or card statement for any unexpected charges after cancellation.
Help and links
For refund and cancellation details see Lightricks' official refund policy: Lightricks Refund Policy.
If you need platform help for iOS purchases, see the App Store listing: Lightleap on the App Store (SG).
Address
Corporate address
Building 5.4, Professor Racah Street, Givat Ram Campus, Jerusalem 91904, Israel
This is the corporate address used in Lightricks' Terms of Use for formal notices.
Contacting for formal notices
For formal cancellation notices or correspondence, use the corporate address above and include your account details and transaction information.
For routine support or refund requests, use the web support channels referenced in the refund policy link provided earlier.
Similar cancellation services
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Lightleap subscription on the iPhone App Store, open iPhone Settings, tap your name, go to Subscriptions, select Lightleap, and tap Cancel Subscription. Ensure you keep proof of cancellation.
Yes, if you cancel your Lightleap subscription within 14 days of purchase, you can request a full refund by contacting Lightricks support. Use the contact details shown on your bill or contract.
After canceling your Lightleap subscription, you will retain access to the app's features until the end of your current billing cycle. Make sure to keep proof of your cancellation.
To cancel your Lightleap subscription purchased through Google Play, open the Google Play Store, go to the menu, select Subscriptions, choose Lightleap, and tap Cancel Subscription. Remember to keep proof of cancellation.
Yes, there is a 14-day cooling-off period for web purchases of Lightleap, during which you can request a full refund by contacting Lightricks support. Check your contract for specific details.