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Cancellation Lightricks: Easy Method
What is Lightricks
Overview
Lightricks is a company that develops creative photo and video editing apps such as Facetune and Videoleap. Its products are subscription-based and offer premium editing features, filters and AI-powered tools.
How it is sold
Subscriptions and purchases are offered through the Lightricks web portal, Apple App Store (iOS) and Google Play Store (Android). Management and refunds depend on the platform used to buy the subscription.
How to cancel Lightricks
Cancel via iOS (App Store)
- Open iOS Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select the Lightricks app subscription and tap Cancel Subscription.
- Note: Deleting the app does not cancel the subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu, then Subscriptions.
- Select the Lightricks app subscription and tap Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription.
Cancel via Lightricks website (web purchases)
- Log into your Lightricks account on the web portal.
- Go to Manage Subscription in your account settings.
- Follow the on-screen option to cancel; cancellation takes effect at the end of the current billing cycle unless entitled to immediate termination under the refund policy.
What happens when you cancel
Access after cancellation
For web subscriptions, cancellation normally stops auto-renewal but access continues until the end of the current billing cycle.
If a discretionary refund is granted within the cooling-off window, subscription access may terminate immediately.
Billing and data
After you cancel, further auto-renewal charges should stop for that platform. Charges processed by Apple or Google remain under their billing records.
Your account data and edits typically remain in your Lightricks account unless you delete the account; consult Lightricks help for data removal.
Will I get a refund?
Web purchases (Lightricks site)
Lightricks offers a 14‑day cooling-off period for web purchases from the date of first purchase.
- Within 14 days you can contact Lightricks support to request a full refund; subscription may terminate immediately if refunded.
- Refunds are processed within approximately 14 business days after approval.
After the cooling-off period & app store purchases
- After 14 days, no partial or full refunds for unused time are provided for web purchases; cancellation only stops future renewals.
- For App Store purchases, refunds are handled by Apple; use Apple’s report/refund flow.
- For Google Play purchases, refunds are handled by Google via Play Store refund tools.
For full Lightricks refund details see the official Lightricks refund policy.
Lightricks plans and pricing
Pricing summary
The App Store displays several Singapore Dollar (SGD) pricing options for Lightricks apps and plans.
Period information is not specified in the App Store listing data below; it is recorded as "Unknown" where not provided.
Price table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Retouch and Enhance Photos | S$14.98 | Unknown | Retouch, reshape, paint, etc. |
| Retouch and Enhance Photos | S$48.98 | Unknown | Retouch, reshape, paint, etc. |
| Retouch and Enhance Photos | S$99.98 | Unknown | Retouch, reshape, paint, etc. |
| Premium | S$99.98 | Unknown | Full premium features |
| Unlimited access | S$7.98 | Unknown | Unlimited access |
| Unlimited access | S$10.98 | Unknown | Unlimited access |
| Unlimited access | S$14.98 | Unknown | Unlimited access |
| Unlimited access | S$99.98 | Unknown | Unlimited access |
| Retouch and Enhance Photos | S$14.98 | Unknown | Retouch, reshape, paint, etc. |
Your consumer rights in Singapore
Statutory protections
Singapore consumers retain statutory rights against unfair or unsolicited charges and misleading practices, which cannot be overridden by terms and conditions.
Where billing is unauthorized or misleading, you may have remedies under local consumer protection frameworks.
How this interacts with Lightricks policy
- Lightricks provides a discretionary 14‑day cooling-off refund for web purchases but its Terms do not override statutory protections.
- Charges processed via Apple or Google are governed by those platforms; Lightricks directs users to the relevant store processes.
For Lightricks’ stated refund rules see their policy page.
Customer experiences
Positive feedback
Many users praise Lightricks apps for strong editing features, creative tools and good usability when the apps work as expected.
Positive comments often highlight feature-rich editors and unique motion or retouch capabilities.
Common complaints
Some users report billing issues such as unexpected charges, difficulty obtaining refunds and disputes about trial renewals.
Complaints often concern platform billing complexities and mixed experiences with customer service responsiveness.
Documentation checklist
What to gather before contacting support
- Proof of purchase or receipt (email or store order ID).
- Date of purchase, subscription ID and the account email used.
- Screenshots showing the charge and subscription status.
- Device type (iOS/Android) and app version.
Where to provide documents
- For web refunds, contact Lightricks support and attach the items above.
- For App Store / Google Play issues, use the respective store's order details and refund/report flow.
Common mistakes
Assuming uninstall cancels subscription
Many users delete the app and assume the subscription is cancelled. This does not stop billing; you must cancel via the store or web account.
Contacting the wrong support channel
Users sometimes contact Lightricks for Apple/Google charges. Platform purchases must be managed through Apple or Google refund flows.
Also check trial terms carefully to avoid unexpected renewals.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund responsibility by purchase channel for easy reference.
Read before you act
Use the correct process for your purchase channel to avoid delays.
| Purchase channel | Where managed | Refund handled by | Ease to cancel |
|---|---|---|---|
| App Store (iOS) | Apple (Settings → Subscriptions) | Apple | Steps in iOS Settings; follow Apple refund flow |
| Google Play (Android) | Google Play Store → Subscriptions | Cancel in Play Store; use Play refund tools for disputes | |
| Web purchase (Lightricks site) | Lightricks account → Manage Subscription | Lightricks (14-day cooling-off for web purchases) | Cancel in account; contact Lightricks support for refunds |
After cancelling
What to check
- Confirm cancellation email or store subscription status change.
- Monitor your bank or card statement for any unexpected charges.
Useful links
Refer to Lightricks’ official refund policy for details and steps.
For App Store purchases, view the app listing if you need app details.
Facetune on the App Store (SG)
Address
Headquarters
Lightricks HQ address:
Professor Racah St, Building 5.4, Jerusalem, Israel, 9190401
Contact notes
Use the web account and official support channels for subscription management and refund requests.
Keep receipts and order IDs handy when contacting support.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Lightricks subscription via the App Store, open iOS Settings on your device, tap your name, select Subscriptions, choose the Lightricks app, and then tap Cancel Subscription. Remember, deleting the app does not cancel the subscription.
Yes, if you cancel your Lightricks subscription within 14 days of purchase, you can request a full refund by contacting Lightricks support. Make sure to keep proof of your cancellation request.
To cancel your Lightricks subscription purchased through Google Play, open the Google Play Store app, tap Menu, select Subscriptions, choose the Lightricks app, and tap Cancel Subscription. Uninstalling the app does not cancel the subscription.
After canceling your Lightricks subscription, you will continue to have access until the end of your current billing cycle. If you receive a discretionary refund, your access may terminate immediately.
Yes, Lightricks offers a 14-day cooling-off period for web purchases. If you cancel within this period, you can request a full refund, and your subscription may terminate immediately upon approval.