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Cancellation Maxon: Easy Method
What is Maxon
Overview
Maxon is a software company that develops professional 3D, animation and graphics tools such as Cinema 4D and related products. Its offerings are delivered primarily by subscription.
How the service is delivered
Maxon subscriptions are sold directly via Maxon’s online shop and through third-party stores such as Apple App Store (iOS) and Google Play. Billing and cancellation may differ by purchase channel.
How to cancel Maxon
Cancel when you purchased from Maxon Shop (website)
If you subscribed via Maxon’s website, sign in to your my.maxon.net account to manage subscriptions.
- Go to Subscriptions in your my.maxon.net account.
- Click the link next to the subscription status to cancel.
- Turn off auto-renew at least 3 days before expiry for monthly plans, or 10 days before expiry for annual plans.
Cancel when you purchased through app stores
For subscriptions purchased via third-party stores, cancel inside that store; Maxon cannot directly cancel those subscriptions for you.
- iOS (App Store): Open iOS Settings → your name → Subscriptions → select Maxon → Cancel Subscription.
- Google Play: Open Google Play Store → Payments & Subscriptions → Subscriptions → select Maxon → Cancel.
- Keep access until the end of the paid billing period after you cancel through the store.
What happens when you cancel
Access after cancellation
Generally, you retain access to the subscription features until the end of the paid billing period. This applies to store and direct purchases unless a refund immediately deactivates the license.
Renewal and auto‑renew
Cancellation prevents future auto-renewals when done in time. Missing the required lead time (3 days monthly / 10 days annual for direct purchases) may result in an unexpected renewal charge.
Will I get a refund?
Standard refund policy highlights
Maxon allows refunds for new annual subscriptions if requested within 14 days of purchase. New monthly subscriptions, student/teacher purchases, renewals and maintenance extensions are generally not eligible.
Exceptions, timing and processing
- Renewal refunds: you must submit a support ticket before renewal - within 3 days for monthly or 10 days for annual renewals.
- Verifone-processed renewal refunds are not approved.
- Self-service refunds for eligible annual purchases typically process within 5 days; bank refunds can take 5 - 7 working days.
- Note: a refund that is processed will usually disable the license immediately, even if unused time remains.
Maxon plans and pricing
Where to check pricing
Official, current pricing (including regional pricing) should always be confirmed on Maxon’s official site or by contacting Maxon sales or authorised resellers.
No invented prices
Public information for 2025/2026 shows USD pricing publicly; there is no verified Singapore‑dollar (SGD) pricing available here. Do not rely on unverified price listings.
Your consumer rights in Singapore
General position for digital services
In Singapore there is no automatic statutory right to cancel a digital subscription simply because you changed your mind. Refunds depend on the provider’s stated terms and conditions.
Defective goods and recourse
The Lemon Law in Singapore applies to defective physical goods, not typically to digital services. Service-related problems may be considered under general consumer protection if misrepresentation occurred.
- If Maxon breaches its own published policies you can lodge a complaint with CASE (Consumers Association of Singapore) or consider Small Claims Tribunal action for breaches.
Customer experiences
Positive feedback
Some users report helpful and responsive support interactions. Specific reviews highlight individual support agents assisting with account or migration tasks.
Common complaints
Many public reviews cite issues with unexpected/early renewals, denied refund requests, licensing or activation instability, and disputed charges. Users also report mixed support responsiveness for licensing problems.
Documentation checklist
Essential items to collect
- Order number or invoice/receipt for the purchase.
- Account email and subscription ID (if available).
- Payment method details and transaction dates.
- Screenshots showing renewal date, charged transactions and subscription status.
Optional but helpful evidence
- Support‑ticket IDs and copies of correspondence with Maxon.
- Error messages, logs or screenshots showing service issues or failed activations.
Common mistakes
Timing and auto-renewal assumptions
Users sometimes assume cancelling close to the renewal date will stop the charge; missing the provider’s required lead time can still trigger a renewal.
Wrong cancellation path or missing proof
Another frequent error is attempting to cancel through Maxon when the subscription was billed by Apple or Google Play (or vice versa). Keep receipts and account records to avoid delays.
Comparative recap
Channel comparison table
| Channel | Period | Access after cancel | Refund notes |
|---|---|---|---|
| Maxon Shop (direct) | annual / monthly | Access normally remains until period end; refunds may immediately disable license. | New annual refundable within 14 days; monthly generally not refundable unless within renewal window. |
| App Store (iOS) | annual / monthly | Access remains until billing period ends after you cancel in iOS Settings. | Refunds handled by Apple; contact Apple Support for store‑billed refunds. |
| Google Play | annual / monthly | Access continues until end of paid period after cancellation in Google Play. | Refunds handled by Google Play; contact Google Play support for store‑billed refunds. |
After cancelling
Follow-up actions
Keep your receipts, account email, and any confirmation of cancellation. Check your payment method for final charges and save all communications.
Helpful links
- Maxon help - subscriptions & billing
- Singapore consumer advice (general)
- Overview: Lemon Law & consumer rights (AsiaOne)
- Public reviews for Maxon (Trustpilot)
Address
Local contact context
One Singapore address that appears in public records for related entities is: 33 Ubi Ave 3 #08-40 Singapore 408868.
Notes on offices
This address may relate to other companies with the “Maxon” name (hardware distributors) and not Maxon Computer GmbH (the software company). No verified Singapore office for the software provider was found in the sources used here.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Maxon subscription purchased from the Maxon Shop, sign in to your my.maxon.net account, go to Subscriptions, and click the link next to your subscription status to cancel. Ensure you turn off auto-renew at least 3 days before the expiry for monthly plans or 10 days for annual plans. It's advisable to keep proof of your cancellation request.
If you purchased your Maxon subscription through the iOS App Store, you need to cancel it directly in the App Store. Go to iOS Settings, tap your name, select Subscriptions, choose Maxon, and then cancel the subscription. Remember to keep proof of your cancellation.
Yes, generally you will retain access to Maxon services until the end of your paid billing period after cancellation. However, if a refund is processed, it may deactivate your license immediately, so keep this in mind when requesting a refund.
Maxon offers refunds for new annual subscriptions if requested within 14 days of purchase. Monthly subscriptions, renewals, and student/teacher purchases are generally not eligible for refunds. If you need a refund, ensure to submit your request within the specified timeframe and keep proof of your request.
If you miss the cancellation deadline, which is 3 days for monthly plans and 10 days for annual plans, your subscription may auto-renew, resulting in an unexpected charge. To avoid this, always check your billing cycle and ensure to cancel in time, keeping proof of your cancellation.