Cancellation Mentimeter: Easy Method

What is Mentimeter

Overview

Mentimeter is an interactive presentation platform for live polling, quizzes, word clouds and Q&A to engage audiences in real time.

It runs on a subscription model and is used in classrooms, meetings and events to collect participant input and display results instantly.

Who uses it

Typical users include educators, trainers, event hosts and corporate teams who need audience interaction tools.

Plans vary for business and educational use, with features like branding, collaboration and moderation available on paid tiers.

How to cancel Mentimeter

Cancel via website (direct purchase)

• Log into your Mentimeter account.
• Go to the Billing section in Account settings.
• Use the "Cancel the auto-renewal" option to stop future payments.

Stopping auto-renewal does not immediately remove access; you retain full access until the current paid period ends.

Source: Mentimeter help: Cancellation of your Mentimeter subscription.

Cancel via mobile app stores

• Apple App Store (iOS): Open Settings → tap your name → Subscriptions → find Mentimeter → Cancel.
• Google Play (Android): Open Google Play Store → Payments & Subscriptions → Subscriptions → select Mentimeter → Cancel.

App stores control access and renewal for purchases made through their platforms.

Source (summary): Postclic guide on cancelling Mentimeter subscriptions.

What happens when you cancel

Access after cancellation

If you cancel auto-renewal for a direct web subscription, you keep full access until the end of your current paid period.

For App Store and Google Play subscriptions, access and renewal are controlled by those platforms and changes take effect according to their rules.

Data and account status

Cancelling auto-renewal does not automatically delete your Mentimeter account or content.

To remove data or close an account, follow Mentimeter’s account deletion options in settings or contact support if needed.

Will I get a refund?

Refunds for web (direct) purchases

Mentimeter offers a full refund if requested within 14 days of the initial purchase date for direct web subscriptions.

However, the right to a refund is voided if the service has been used in a live audience setting.

Source: Mentimeter help: Refund for your Mentimeter subscription.

Refunds for App Store and Google Play purchases

• Refunds for purchases through the Apple App Store or Google Play are handled by Apple or Google respectively.
• Contact the relevant app store for refund requests; Mentimeter cannot directly process these refunds.

Reference summary: Postclic: App store refund guidance.

Mentimeter plans and pricing

Summary of available plans

The following prices are approximated in Singapore Dollars (SGD) based on published USD rates and converted amounts.

Mentimeter supports billing in SGD for Singapore customers.

Your consumer rights in Singapore

Cooling-off and refund rights

There is no specific nationwide cooling-off law in Singapore for digital services that automatically grants a refund period.

Mentimeter’s published policy gives a 14-day full refund for direct web purchases unless the service has been used live.

Protections under Singapore law

General consumer protection in Singapore is provided by the Consumer Protection (Fair Trading) Act (CPFTA), which guards against unfair terms and misleading practices.

If auto-renewal disclosures or refund limitations are unclear or unfair, CPFTA protections may be relevant to disputes.

Customer experiences

Positive feedback

Users commonly praise Mentimeter for simplicity, real-time engagement tools like word clouds, and ease of use in classrooms and seminars.

Review sites report high ratings for interactivity and intuitive interfaces from many users.

Common complaints

Reported negatives include perceived limited functionality relative to price, issues with PowerPoint integration, and frustrations with auto-renewal clarity.

Some users have also reported refund denials tied to the "used in a live audience" condition and mixed customer support experiences.

Documentation checklist

Before you cancel

• Record your account email and subscription plan name.
• Note the next renewal date and current paid period end date.
• Export any required presentation data or participant reports (if needed).

If you request a refund or dispute

• Keep purchase confirmation emails or invoices.
• Document evidence of whether the service was used in a live audience.
• Keep screenshots of billing settings and cancellation attempts.

Common mistakes

Assuming cancellation deletes the account

Many users assume canceling auto-renewal deletes their account or content. It does not; you must delete data or close the account separately if required.

Check account settings or contact support for account removal steps.

Expecting app-store refunds from Mentimeter

Users sometimes contact Mentimeter expecting an App Store or Google Play refund. Those refunds are governed by Apple or Google and must be requested through the store.

Always check which platform processed your payment before requesting a refund.

Comparative recap

At-a-glance channel comparison

This table summarizes cancellation control, refund responsibility and access after cancelling across channels.

Use it to choose the correct cancellation route based on how you purchased Mentimeter.

After cancelling

What to check immediately

• Confirm cancellation in your Mentimeter account billing page or app store subscription list.
• Save or export any content you need before your access ends.

Useful links

• Mentimeter: Cancellation of your Mentimeter subscription
• Mentimeter: Refund for your Mentimeter subscription

Address

Registered office

Mentimeter AB, Tulegatan 11, 113 53 Stockholm, Sweden.

Use this address for formal correspondence when necessary.

Support and contact

For billing and subscription changes, use the Mentimeter account settings or the help articles linked above.

For App Store or Google Play purchases, contact Apple or Google support respectively for billing issues and refunds.