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I hereby notify you of my decision to terminate the contract relating to the Myheritage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Myheritage: Easy Method
What is Myheritage
Overview
MyHeritage is an online genealogy service that helps users build family trees, search historical records, and explore ancestry using DNA and software tools.
Key services
It offers subscription plans for tree and records access, DNA testing and analysis, and add-on features such as AI Time Machine™ for enhanced family storytelling.
How to cancel Myheritage
Cancel via Apple App Store (iOS)
- Open iOS Settings → tap Your Name → Subscriptions → select MyHeritage → Cancel.
- Apple manages billing and refunds for App Store subscriptions; MyHeritage cannot cancel or refund these directly.
Cancel via Google Play Store (Android)
- Open Google Play Store → Menu → Account → Subscriptions → select MyHeritage → Cancel.
- Google handles billing and refunds for Play Store subscriptions.
Cancel on the web (direct subscription)
- Contact MyHeritage customer support and request cancellation (for example, support@myheritage.com or via the web Help Center).
- Cancellation of direct web subscriptions is handled by MyHeritage; response times may vary.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the paid period you already paid for.
Auto-renewal and billing
Auto-renewal stops after cancellation, but charges already processed are not automatically reversed except under refund policies.
Data and account retention
Your family tree and uploaded data usually remain on your account after cancellation unless you request deletion.
Will I get a refund?
MyHeritage refund policy (general)
MyHeritage offers a voluntary 30-day money-back guarantee on subscription plans (Premium, PremiumPlus, Data, Complete), excluding shipped products such as DNA kits.
Timing and exceptions
- Refund requests must be submitted within 30 days of being charged to qualify under the 30-day guarantee.
- Digital goods delivered or DNA kits that are shipped are typically excluded from the 30-day refund guarantee.
EU/UK statutory rights
Under UK and similar EU rules, consumers have a 14-day right to cancel for goods/services in some cases; users report variable experiences when applying this to MyHeritage.
Myheritage plans and pricing
Pricing summary
Below are in‑app prices sourced from the Apple App Store (Singapore) as of February 2026.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium | S$134.98 | annual | Premium subscription access via app |
| PremiumPlus | S$168.98 | annual | PremiumPlus subscription access via app |
| Complete | S$268.98 | annual | Complete subscription access via app |
| Complete (Free Trial) | S$106.98 to S$218.98 | Trial | Free trial of Complete plan - pricing varies per tier listing |
| AI Time Machine™ - Time Travel | S$17.98 | One-off | AI Time Travel feature add-on |
Your consumer rights in Singapore
Legal framework
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) governs unfair practices but does not create an automatic cooling-off right for digital subscriptions.
Practical advice
- MyHeritage’s 30-day money-back guarantee is voluntary, not a statutory right in Singapore.
- Act promptly: keep proof of purchase, billing statements, and screenshots of cancellation steps.
Escalation options
If MyHeritage does not resolve a charge or refund dispute, consumers can contact the Consumers Association of Singapore (CASE) for mediation or file a complaint under the CPFTA.
Customer experiences
Positive experiences
- Many users report helpful and patient support staff and user-friendly research tools (Trustpilot positives).
- Some customers report fast resolution of subscription issues by responsive support teams.
Negative experiences
- Common complaints include difficulty cancelling trials, unexpected auto-renewal charges, and slow or unhelpful support responses.
- Users have reported being charged after cancelling and encountering complex refund processes.
Documentation checklist
What to prepare before contacting support
- Order or receipt showing date and amount charged.
- Account email or username used with MyHeritage.
- Screenshot of subscription status or cancellation screen (if available).
Additional helpful items
- App store billing receipt (Apple or Google) if purchased through a mobile store.
- Any previous correspondence with MyHeritage support (dates and message copies).
Common mistakes
Not checking purchase channel
Customers often try to cancel on the MyHeritage website when the subscription was bought through Apple or Google.
If the purchase was via the App Store or Play Store, you must cancel in the store; MyHeritage cannot directly cancel or refund those purchases.
Missing proof and delay
Failing to keep receipts, timestamps or screenshots can slow refunds or dispute resolution.
Act quickly - refund guarantees typically require contact within a set period (for example, 30 days).
Comparative recap
Quick comparison
The table below summarizes cancellation routes, who handles refunds, and typical subscription period labeling.
Comparison table
| Channel | How to cancel | Who handles refunds | Period |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iOS Settings → Your Name → Subscriptions → MyHeritage | Apple (App Store handles billing/refunds) | annual |
| Google Play Store (Android) | Open Google Play → Menu → Account → Subscriptions → MyHeritage → Cancel | Google (Play Store handles billing/refunds) | annual |
| Web (direct) | Contact MyHeritage support (support@myheritage.com or web Help Center) | MyHeritage (direct subscriptions) | annual |
After cancelling
Confirm cancellation
Ensure you receive written confirmation of cancellation (email or screenshot) and retain it for records.
Helpful links
Address
Corporate address
MyHeritage Ltd., 3 Ariel Sharon Blvd., Or Yehuda, Tel Aviv 6037606, Israel.
Support contact (example)
For direct web subscriptions you can contact support@myheritage.com or use the MyHeritage Help Center via the app or website.