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Cancellation Myheritage: Easy Method
What is MyHeritage
Service overview
MyHeritage is an online genealogy and family-history platform that lets users build family trees, search historical records and use DNA testing for ancestry and ethnicity reports.
The service combines web tools and mobile apps and also sells DNA test kits for a one-time analysis of ancestry and ethnicity.
How people use it
Users subscribe for access to record collections, advanced tree features and automated matching tools.
DNA kits are purchased separately as a physical product (cheek-swab) that is mailed back for lab analysis.
How to cancel MyHeritage
Cancel via the web
- Sign in to your MyHeritage account.
- Go to the bottom of the page or open "My purchases" in account settings.
- Select the active subscription and click "Cancel Subscription".
- Allow around 3 business days for processing; if cancellation is sent by registered mail, allow up to 6 days.
- For step-by-step guidance see this page: How to cancel MyHeritage (web).
Cancel via iOS or Apple App Store
- If you subscribed through Apple, you must cancel through your iOS account settings or at appleid.apple.com (Apple controls renewals).
- Open iPhone Settings → your name → Subscriptions, find MyHeritage and choose Cancel.
- Apple handles billing and refunds for App Store subscriptions; MyHeritage cannot cancel or refund App Store charges directly.
- Reference: details on common subscription sources.
Cancel via Google Play (Android)
- If you subscribed through Google Play, open the Play Store app and go to Subscriptions.
- Find MyHeritage → Cancel subscription; Google controls renewals and refunds for Play purchases.
- For additional context see: cancel instructions.
What happens when you cancel
Access and renewal
After cancellation your subscription will not renew at the next billing date. You generally retain paid access until the end of the paid period.
For App Store and Google Play subscriptions, access ends according to the platform’s billing cycle.
Data and account effects
Your family tree, uploaded records and DNA results are typically retained in your account unless you request deletion.
If you want personal data removed, contact MyHeritage support and keep written proof of the request.
Will I get a refund?
Standard refund policies
MyHeritage offers a 30-day money-back guarantee for most web subscription plans (e.g., Premium, PremiumPlus, Data, Complete) if you contact support within 30 days of the charge.
When cancelled via the web, a pro-rata refund is usually issued within approximately 14 days of the cancellation notice.
Exceptions and real-world reports
- Refunds for purchases made through Apple or Google are controlled by those platforms and are handled under their policies.
- Third-party reports indicate refunds can be difficult; some users report disputes and limited success unless involving a bank or payment provider. See: third-party report on refund difficulties.
- For practical cancellation and refund steps consult the guidance here: cancel MyHeritage.
MyHeritage plans and pricing
Pricing summary
Exact South African ZAR pricing for recurring subscription plans (Premium, PremiumPlus, Complete) was not available in the sources used.
If you need current subscription pricing, contact MyHeritage through your account or ask support for local pricing and currency details.
Known product price
| Plan | Price | 期間 | Features |
|---|---|---|---|
| DNA Test Kit (MyHeritage Ancestry & Ethnicity) | R2 054.00 | One-time purchase | Cheek-swab DNA kit with ancestry and ethnicity report |
| Subscription plans (Premium / PremiumPlus / Complete) | Contact for pricing | Contact for pricing | Access to historical records, advanced tree features and matches |
Your consumer rights in South Africa
Relevant national law
South African consumers are protected by the Consumer Protection Act 68 of 2008, which provides rights including fair business practices and cancellation options for certain purchases.
These rights may apply to online services purchased from overseas providers, depending on circumstances and contract terms.
Contractual and international notes
MyHeritage’s terms reference the Israeli Consumer Protection Law for timing of cancellation notices and pro-rata refunds.
If you believe local consumer law applies, consider contacting South African consumer protection bodies or seeking legal advice for cross-border purchases.
Customer experiences
Positive reports
Some reviewers praise MyHeritage’s customer service for being polite, helpful and effective when issues are resolved through support channels.
Trustpilot contains multiple positive comments highlighting useful personal assistance: MyHeritage reviews on Trustpilot.
Negative reports and common complaints
Other users report unauthorized charges, billing after cancellation, slow or absent refunds, and difficulty reaching human support.
Third-party write-ups and user forums describe cases where refunds were hard to obtain and where platform-specific rules complicated resolutions. See: report on cancellation difficulties.
Documentation checklist
Essential account details
- Account email address and MyHeritage username.
- Order number or transaction ID (from confirmation email).
- Subscription type and purchase date.
Proof and communication records
- Screenshots of subscription status and billing statements.
- Copies of support emails, chat logs or registered mail receipts.
- Bank or card statements showing the charge, if disputing payment.
Common mistakes
Canceling in the wrong place
A common error is cancelling inside the MyHeritage account when the subscription was made via Apple or Google. Platform subscriptions must be cancelled through Apple/Google settings.
Assuming cancellation equals refund
Another frequent mistake is assuming cancelling automatically triggers a refund. Cancellation prevents renewal; refunds depend on timing, plan, purchase channel and MyHeritage or platform policies.
Keep proof of cancellation and billing; if necessary, raise a dispute with your payment provider.
Comparative recap
Quick feature comparison
| Item | Web | App Store (iOS) | Google Play (Android) | 期間 |
|---|---|---|---|---|
| Where to cancel | MyHeritage account settings / My purchases | Apple ID / iOS Subscriptions | Google Play Subscriptions | N/A |
| Who controls billing | MyHeritage (when purchased on web) | Apple | N/A | |
| Refund likelihood | 30-day guarantee for many web plans; pro-rata refunds possible | Subject to Apple refund policy | Subject to Google refund policy | N/A |
| Recommended action if charged after cancel | Contact MyHeritage support and keep proof | Request refund from Apple Support | Request refund from Google Play | N/A |
After cancelling
Next steps to confirm cancellation
- Save confirmation email or screenshot showing subscription status as cancelled.
- Check your next bank or card statement to confirm no future charges occur.
Where to get more help
- General cancel instructions and guidance: postclic guide.
- Reports on refund and cancellation difficulties: third-party write-up.
- Customer reviews and service experiences: Trustpilot MyHeritage reviews.
Address
Head office (for correspondence)
3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel.
When to use the postal address
Use registered mail to the address above only if required by MyHeritage’s terms or if instructed by support for formal cancellation notices.
Allow additional days for registered-post processing when relying on postal cancellation methods.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your MyHeritage subscription via the web, sign in to your account, go to 'My purchases' in account settings, select your active subscription, and click 'Cancel Subscription'. Allow around 3 business days for processing, or up to 6 days if sent by registered mail.
If you subscribed through the Apple App Store, you must cancel through your iOS account settings. Go to iPhone Settings, tap your name, select Subscriptions, find MyHeritage, and choose Cancel. Remember, Apple handles billing and refunds.
When you cancel your MyHeritage subscription, your family tree, uploaded records, and DNA results are typically retained unless you request deletion. For data removal, contact MyHeritage support and keep proof of your request.
Yes, MyHeritage offers a 30-day money-back guarantee for most web subscription plans. If you cancel within this period and contact support, you may receive a pro-rata refund within approximately 14 days.
If you are charged after canceling your MyHeritage subscription, contact MyHeritage support and keep proof of your cancellation. If you subscribed via Apple or Google, you may need to request a refund directly from them.