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Recipient
Myob
305 Alexandra Road #05-07 Vantage Automotive Centre
159942 Singapore , Singapore
REF/2025GRHS4
Cancellation Myob: Easy Method
What is Myob
Overview
MYOB is a software provider for small and medium businesses offering accounting, payroll and invoicing tools in desktop and cloud-connected forms.
Products range from one-time desktop licences (Premier, Accounting, Payroll) to subscription cloud services such as MYOB Essentials and ABSS Connect.
Who uses it
Typical users include small business owners, accountants and bookkeepers who need bookkeeping, payroll and invoicing features.
In Singapore MYOB and ABSS variants are available through local resellers and partners for on-premise and cloud-connected setups.
How to cancel Myob
Cancel Essentials via My Account (web)
- Sign in to My Account and go to "My Products".
- Choose the MYOB Essentials subscription and follow the cancellation option there.
- Give at least 10 days' notice before the renewal date for the cancellation to take effect.
Cancel App Store / Google Play subscriptions
- If purchased via the iOS App Store or Google Play, cancel directly in your App Store or Google Play account.
- Developer support (MYOB) or the app seller cannot cancel these subscriptions on your behalf.
Cancel Solo/mobile app (non-store) and other cases
- For mobile or solo subscriptions not handled by an app store, you typically must contact MYOB customer support to request cancellation.
- Keep records of the request and any confirmation provided by support.
What happens when you cancel
Access after cancellation
Cancellation of MYOB Essentials takes effect at the end of the current billing period.
You generally retain access until that period ends unless otherwise agreed.
Renewal and notice
MYOB requires at least 10 days' notice before renewal for Essentials cancellations made through My Account.
If notice is not given in time, the subscription may renew and remain billable for another period.
Data and backups
Before cancelling, export or back up your company files, invoices and payroll records as needed.
Confirm where you can access archived data after the subscription ends; keep copies of important reports locally.
Will I get a refund?
Standard refund policy
MYOB's Essentials terms state no refunds or credits for partial subscription periods unless required by law or agreed otherwise.
This is the default position for cancellations processed via My Account and for standard subscriptions.
Exceptions and processing times
- If you request a credit or refund through My Account, MYOB will process that request within 5 business days.
- Refunds may be available when required by law or where MYOB expressly agrees to a refund in writing.
App store purchases
For subscriptions bought through Apple or Google, refund requests must follow the App Store or Google Play refund processes.
MYOB cannot directly issue refunds for app-store-managed subscriptions.
Myob plans and pricing
Pricing table (Singapore)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| MYOB Premier (Single User) | S$1,399.00 | One-time purchase | Desktop software, single user license |
| MYOB Premier (3 Users) | S$2,299.00 | One-time purchase | Desktop software, 3-user license |
| MYOB Premier Plus (Single User) | S$2,349.00 | One-time purchase | Desktop software, single user plus features |
| MYOB Premier Plus (3 Users) | S$3,159.00 | One-time purchase | Desktop software, 3-user plus features |
| MYOB Accounting (Single User) | S$848.00 | One-time purchase | Basic accounting software, single user |
| MYOB Payroll (Single User) | S$1,268.00 | One-time purchase | Payroll module, single user |
| ABSS Accounting (Box, Challenger) | S$499.00 | One-time purchase | ABSS Accounting V30.2, single user, up to 5 company files, includes 1 month online support |
| ABSS Connect - Accounting | S$349.00 | Subscription / cloud-connected | Cloud-connected, invoice management, bank reconciliation, mobile Connect app (coming early 2025) |
| ABSS Connect - Premier (3 Users) | S$499.00 | Subscription / cloud-connected | Cloud-connected, 3-user, including InvoiceNow and AI scan, S&P dashboard |
Notes on pricing
Prices are sourced from reseller listings and partner sites as of early 2026 and include GST unless stated otherwise.
One-time prices apply to desktop versions; Connect offerings reflect subscription-style plans.
Your consumer rights in Singapore
Unfair contract terms
Singapore's Consumer Protection (Fair Trading) Act protects consumers from unfair contract terms.
If MYOB's cancellation or refund procedures are onerous or not reasonably accessible, they may be challenged under the Act.
Service quality and remedies
The law provides rights where services are not delivered with reasonable care and skill; remedies may include refunds or compensation in appropriate cases.
Cooling-off periods do not automatically apply to digital subscriptions unless the contract specifies them.
Where to seek recourse
- Contact MYOB support first and keep records of all communications.
- If unresolved, consumers may contact CASE (Consumers Association of Singapore) for guidance and mediation.
Customer experiences
Positive feedback
- Users report MYOB is intuitive, easy to use and well priced for certain plans.
- Support has been praised in some migration or case-handling scenarios.
Negative feedback
- Many reviews cite difficulty cancelling - lack of online options, forced phone calls and long hold times.
- Reports include continued billing after claimed cancellation and difficulties obtaining refunds.
Recurring issues
Other commonly raised problems include limited features for some users, clunky interfaces and API limitations.
Review sites show a mix of satisfied and dissatisfied customers; document your interactions to reduce risk.
Documentation checklist
Account and billing details
- Account email and username used to register the subscription.
- Subscription ID, invoice numbers and last payment details.
Proof of cancellation attempts
- Screenshots of the My Account cancellation page or app-store cancellation screen.
- Copies of emails, chat transcripts or support reference numbers.
Exported data and backups
- Exported company files, invoices, payroll reports and tax documents before access ends.
- Keep local copies of any critical records for statutory retention.
Common mistakes
Expecting immediate refunds
Many users assume cancelling stops charges immediately or triggers an automatic refund for the unused period.
MYOB's terms state cancellation takes effect at period end and refunds are not standard practice.
Canceling in the wrong place
Users sometimes contact MYOB support for App Store/Google Play subscriptions; those must be cancelled in the respective store account.
Also verify whether your subscription is a desktop one-time licence or a cloud subscription before requesting cancellation.
Not keeping evidence
Failing to save confirmation emails, screenshots or support case numbers makes disputes harder to resolve.
Always record the date, time and name of staff you spoke with when contacting support.
Comparative recap
Quick comparison
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| MYOB Premier (Single User) | S$1,399.00 | One-time purchase | Businesses preferring desktop, single user |
| MYOB Accounting (Single User) | S$848.00 | One-time purchase | Small operations needing basic accounting |
| MYOB Payroll (Single User) | S$1,268.00 | One-time purchase | Organisations focused on integrated payroll |
| ABSS Connect - Accounting | S$349.00 | Subscription / cloud-connected | Cloud-connected bookkeeping and bank reconciliation |
| ABSS Connect - Premier (3 Users) | S$499.00 | Subscription / cloud-connected | Multi-user cloud-connected invoicing and scanning |
Takeaway
Desktop one-time licences suit users wanting perpetual access; Connect subscriptions suit users wanting cloud features and mobility.
Cancellation rules and refund practices depend on purchase channel (direct vs app store) and the contract terms.
After cancelling
Immediate steps
- Export and archive your company files, invoices and payroll reports immediately after cancelling.
- Save confirmation of cancellation and any support reference numbers.
Where to get more information
For cancellation instructions and policy details see MYOB's help page and Essentials terms:
Cancelling your MYOB subscription (Help Centre)
Additional assistance
If you need a guided summary of cancelling procedures, third-party guides such as Postclic provide process notes for NZ/AU purchases.
Address
MYOB Singapore (primary known address)
305 Alexandra Road #05-07 Vantage Automotive Centre Singapore 159942
Use this address for postal correspondence where appropriate; contact support channels for account-specific actions.
Support and reseller contacts
Local resellers and partners may provide sales, installation and local support for ABSS and MYOB desktop products.
For account cancellation or subscription questions, sign in to My Account or consult the Help Centre links above.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your MYOB Essentials subscription online, sign in to My Account, go to 'My Products', select your subscription, and follow the cancellation option. Ensure you provide at least 10 days' notice before the renewal date.
To cancel a subscription purchased through the App Store or Google Play, you must cancel directly in your App Store or Google Play account. MYOB cannot process these cancellations on your behalf.
When you cancel your MYOB subscription, access typically continues until the end of the current billing period. You should confirm this in your account details.
MYOB's standard policy states that there are no refunds or credits for partial subscription periods unless required by law. Check your contract for specific terms.
Before canceling, make sure to export or back up your company files, invoices, and payroll records. Confirm how to access archived data after cancellation.