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Cancellation service #1 in Singapore
Myperfectcv is an online subscription service that provides CV and resume templates, step-by-step builders, and guidance to help users create professional application documents quickly.
Access is delivered via a web account or mobile apps. Some purchases and recurring billing may be handled directly by third-party platforms (Apple App Store or Google Play) rather than the company.
When you cancel a subscription bought on the web, access normally remains until the end of your paid billing period.
For App Store or Google Play subscriptions, access rules follow the platform’s terms.
Web cancellations stop future renewals but do not retroactively remove past charges.
Apple and Google control platform-billed subscriptions and any future renewals for those purchases.
MyPerfectCV accounts typically retain your created CVs and account data after cancellation, though retention periods are not published here.
Export or download copies of important documents before your access ends and keep local backups of final files.
Web Premium Access plans include a 14‑day money‑back guarantee if you request cancellation within the initial 14‑day trial window.
Refunds under this guarantee must be requested proactively; they are not processed automatically upon cancellation.
Refunds after the trial period or outside the 14 days are not guaranteed and are handled at the company’s discretion, with only exceptional cases considered.
If you believe you have exceptional circumstances, contact [email protected] and ask for a written decision.
Refunds for subscriptions billed through Apple or Google must be requested directly through those platforms; MyPerfectCV cannot issue or process platform refunds.
Follow Apple’s or Google Play’s refund procedures if your purchase was billed through their stores.
Always verify current plans and pricing on the official MyPerfectCV website before purchasing; prices and offers change over time.
No official Singapore (SGD) pricing was located in the available data; local pricing may vary by region and platform.
Public GBP references indicate free and paid options, including a short trial and recurring plans; confirm live pricing on the vendor site prior to purchase.
Do not rely on third‑party summaries for final price or billing terms - use the service’s official purchase page for accuracy.
Singapore law provides consumer protections; automatic renewals and unclear cancellation practices may raise issues under the Consumer Protection (Fair Trading) Act (CPFTA).
A cooling‑off right may apply in some contexts, but use of digital services (e.g., downloading a CV) can affect refund entitlements.
If you cannot resolve billing or refund issues with the company, you may consider raising a bank dispute/chargeback with your card issuer.
You can also lodge complaints with the Competition and Consumer Commission of Singapore (CCCS) or seek advice from the Consumers Association of Singapore (CASE).
Document all communications, cancellation confirmations, dates of downloads or use, and bank statements to support any claim or complaint.
Hidden automatic renewals and unclear notice of charges are common complaint points and relevant to Singapore consumer protections.
Some users report that MyPerfectCV offers useful, professional templates and an easy‑to‑use resume builder when the service functions as intended.
A few guides and users reference the convenience of a trial policy and template quality as benefits.
There are widespread reports of unexpected recurring charges, difficulty cancelling, and instances where users say billing continued after cancellation.
Complaints include failed refunds, unresponsive support, and platform issues (download or export problems) particularly noted in public review summaries.
Many users assume that pressing cancel automatically triggers a refund; cancellation usually stops future renewals but does not guarantee past charge refunds.
Always request a refund explicitly if you believe you are eligible and keep the request confirmation.
Cancelling only on the website does not stop App Store or Google Play billing, and cancelling in‑app may not affect web subscriptions - use the channel that handled billing.
Check where the charge originated (your card statement or receipt) to choose the correct cancellation route.
Failing to keep cancellation references, emails or screenshots weakens any dispute or chargeback claim.
Always retain evidence of your cancellation request, the confirmation, and relevant dates.
| Method | How to cancel | Who handles billing | Refund route |
|---|---|---|---|
| Web (account) | My Accounts → My Settings → Online cancel page | MyPerfectCV (direct) | Request from MyPerfectCV; 14‑day trial refunds possible |
| Email / Customer service | Email [email protected] with details | MyPerfectCV (direct) | Request refund from MyPerfectCV; discretionary outside trial |
| Apple App Store (iOS) | Cancel via Apple ID subscriptions in the App Store | Apple | Request refund via Apple support / App Store |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Request refund via Google Play support |
Save and export any CVs or documents you want to keep before access ends, and store cancellation confirmations securely.
Monitor your bank or card statements for any unexpected future charges after cancellation.
If you are charged after cancellation, contact [email protected] with evidence and request a written response.
If the company does not resolve the issue, contact your bank for a dispute/chargeback and consider escalating to CASE or CCCS for guidance.
Parent company address listed for the MyPerfectCV service:
BOLD LLC, City View Plaza II, Suite 6000, 48 Road 165, Guaynabo, Puerto Rico 00968, United States of America
Primary customer contact for cancellations and enquiries: [email protected].
Keep copies of all communications sent to this address as part of your documentation.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.