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Restoro
Restoro Limited, 14‑16 Nelson St., Sovereign House
IM1 2AL Douglas , United Kingdom
REF/2025GRHS4
Cancellation Restoro: Easy Method
What is Restoro
Overview
Restoro is a subscription-based Windows system repair and optimization tool that scans for errors, attempts repairs, and offers malware removal and performance improvements.
The product is marketed as a user-friendly utility with paid licenses for one-time or yearly use across one or multiple PCs.
How it is sold
Restoro is sold via its website and through app stores (Apple App Store and Google Play) depending on the platform used to purchase.
Purchases may be one-time or annual subscriptions, and support is provided through Restoro’s customer channels.
How to cancel Restoro
Cancel via App Store (iOS)
- Open the App Store app on your iPhone or iPad.
- Tap your profile picture and choose "Subscriptions".
- Find Restoro in the list and follow the displayed steps to cancel the subscription.
- Apple handles billing and refunds for App Store purchases; use Apple support for refund requests.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then "Payments & subscriptions" → "Subscriptions".
- Locate Restoro and follow the cancellation prompts in the Play Store app.
- Google Play handles billing and refund requests for purchases made through Play.
Cancel Web / Desktop purchases
- There is no clear self-serve cancellation interface on Restoro’s website.
- Contact Restoro support (email or ticket) with your order ID, purchase date, and account details and request written confirmation of cancellation.
- If Restoro does not respond, contact your payment provider (PayPal or card issuer) to request a stop or dispute the charge.
What happens when you cancel
Access and licenses
When you cancel an active subscription it will typically stop future renewals but may leave the current paid period active until expiry.
One-time licences generally remain valid for the licensed device; subscription access usually ends at the period end.
Billing and recurring payments
Cancellations made through App Store or Google Play stop future store-managed renewals immediately per store rules.
For web purchases, cancellation depends on confirmation from Restoro or your payment provider if you escalate.
Will I get a refund?
Official policy summary
There is no publicly published 14-day or money-back guarantee in Restoro’s official materials for Singapore or global users based on reviewed sources.
Therefore refunds are not guaranteed unless provided by Restoro or the platform used to buy the product.
Exceptions and platform refunds
- App Store and Google Play refunds follow Apple’s and Google’s refund policies respectively, not Restoro’s internal policy.
- Some third-party review sites claim a 60-day money-back guarantee, but that claim does not appear in Restoro’s own documentation.
- Multiple user reports indicate refund requests are sometimes refused, especially beyond 60 days, and support responsiveness can vary.
Restoro plans and pricing
Plans listed
Below are Restoro plans and the pricing information found in the verified data. Prices are in USD with approximate SGD equivalents.
Notes on pricing
Prices are listed in USD; no official SGD pricing for Singapore was found. SGD estimates use an approximate exchange rate stated in the verified data.
| Plan | Price (USD) | Price (approx S$) | Period | Features |
|---|---|---|---|---|
| Basic (one-time use) | US$29.95 | S$40.50 (approx) | One-time | One-time repair license for one PC |
| Premium (1-year, 1 PC) | US$39.95 | S$54.00 (approx) | 1 year | Unlimited use for one year for one PC, includes support |
| Extended (1-year, multi-device) | US$59.95 | S$81.00 (approx) | 1 year | Unlimited use for one year for up to three PCs |
Your consumer rights in Singapore
Statutory position
Singapore does not provide an automatic cooling-off period for digital software purchases similar to the EU 14-day right, unless the vendor voluntarily offers one.
Refunds and cancellations for digital software therefore depend on the vendor’s stated policy or the platform used to purchase.
Practical recommendations
- Use payment methods with built-in protection (PayPal or credit cards) when possible.
- Keep records of purchase receipts, order IDs, and all support communications.
- Act promptly to cancel or request refunds and escalate to your payment provider if the vendor is unresponsive.
Customer experiences
Positive reports
Some users report successful malware removal, improved system performance, and helpful individual support agents.
Trustpilot shows a majority of 4 - 5 star reviews among those who left ratings on that platform.
Negative reports
Many complaints cite misleading scan results, pressure to purchase additional services, and software not delivering expected results.
There are frequent reports of difficulty cancelling subscriptions, lack of refunds, and inconsistent customer support responsiveness.
Documentation checklist
Essential items to collect
- Purchase receipt and order ID (save screenshots or emails).
- Date of purchase and the email/account used to buy Restoro.
- Subscription confirmation or license key and device details.
Support and escalation documents
- Copies of all emails or support tickets and any written cancellation confirmations.
- Records of attempted cancellations via App Store or Google Play (screenshots of subscription pages).
- Bank or PayPal transaction records if you need to dispute a charge.
Common mistakes
Assuming an automatic refund
Many users expect a 14‑day cooling-off refund that does not automatically apply to digital software purchases in Singapore.
Assume refunds are discretionary unless the vendor or the platform explicitly states otherwise.
Not checking the purchase channel
Users sometimes contact Restoro directly when the purchase was made through Apple or Google, delaying resolution.
Always verify whether the subscription was charged by App Store, Google Play, or directly by Restoro before raising a refund request.
Comparative recap
Summary of purchase channels
This table compares key points about purchase channels, cancellation route, and refund responsibility using verified information.
How to use the table
Use the comparison to decide where to submit cancellations or refund requests based on where you bought the product.
| Purchase channel | How to cancel | Who handles refunds | Typical issues reported |
|---|---|---|---|
| App Store (iOS) | Cancel in the App Store app → Subscriptions → Restoro | Apple (App Store refund policy) | Generally resolved via Apple; follow Apple support process |
| Google Play (Android) | Cancel in Google Play Store → Subscriptions → Restoro | Google Play (Google refund policy) | Refunds handled by Google; use Play support if needed |
| Web / Desktop purchase | Contact Restoro support (email/ticket). If unresponsive, contact payment provider | Restoro (no published global money-back guarantee); payment provider may assist | Reported difficulties cancelling, slow/unresponsive support, refund refusals |
After cancelling
What to check immediately
- Ask for written confirmation of cancellation from Restoro support and save it.
- Verify your next billing date and check that no further charges occur.
Helpful links and escalation
- Cancellation guide reference: Postclic: How to cancel Restoro
- User reviews and reports: Sitejabber Restoro reviews
- Trustpilot page for community feedback: Trustpilot Restoro reviews
- App Store listing (iOS): App Store
Address
Registered address
Restoro Limited
14 - 16 Nelson St., Sovereign House, Douglas, Isle of Man IM1 2AL, United Kingdom
Support contact
For web/desktop cancellations or queries, contact Restoro support and request written confirmation of cancellation.
Support email (use in correspondence): [email protected]
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Restoro subscription via the App Store, open the App Store app, tap your profile picture, select 'Subscriptions', find Restoro, and follow the cancellation prompts. Ensure to keep proof of cancellation.
If you bought Restoro through Google Play, open the Google Play Store app, tap your profile icon, go to 'Payments & subscriptions', select 'Subscriptions', find Restoro, and follow the cancellation steps. Remember to keep a record of your cancellation.
To cancel a Restoro subscription bought from their website, contact Restoro support via email or ticket with your order ID and request cancellation confirmation. If you don't receive a response, consider reaching out to your payment provider.
Refunds for Restoro subscriptions are not guaranteed as there is no official money-back guarantee. If you purchased via the App Store or Google Play, follow their refund policies, but for web purchases, refunds are at Restoro's discretion.
When you cancel your Restoro subscription, future renewals will stop, but you may retain access until the end of your current billing period. One-time licenses remain valid for the licensed device.