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Cancellation service #1 in Singapore
Rocket Resume is a subscription-based online service that helps users create and format professional resumes quickly using templates and writing suggestions.
The service is delivered as a SaaS product and may also be available via mobile app storefronts under related brand names.
Core features typically include customizable templates, content prompts, and export options to common resume formats.
Availability, pricing, and exact feature bundles can differ by platform and storefront.
Access typically remains active until the end of the current paid billing period after cancellation.
You should be able to use premium features for the remainder of that period unless otherwise stated in your account terms.
Cancelling prevents future automatic renewals; it does not usually reverse charges already processed for the current cycle.
If you cancelled but were charged again, keep records and contact support promptly.
Cancellation does not always delete your account or data automatically. Check account settings for deletion options.
If you need data removal, request it explicitly when you cancel and keep written confirmation.
Rocket Resume offers a 14-day trial policy where refunds are available if you cancel before the trial ends.
Always cancel before the trial expiry if you do not wish to be charged at the next billing period.
Refunds for paid subscriptions beyond the trial are considered case-by-case (for example, double charges or technical issues).
No prorated refunds are typically provided for mid-cycle cancellations; access remains until period end without credit.
Below are pricing entries found for a related Rocket app (note: these prices refer to an app named “Rocket - Subscription Tracker” and may not reflect Rocket Resume’s site pricing).
Use the table to compare the known plan names and prices reported in available sources.
SGD pricing specifically for "Rocket Resume" could not be located; the entries below come from verified data for a related iOS app.
Confirm the exact plan and price inside your account or the storefront where you subscribed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plan (Rocket - Subscription Tracker) | S$6.98 | Monthly | Subscription tracker app; manage and track recurring payments |
| Six-Month Plan | S$12.98 | Six-Month | Subscription tracker app; six-month access |
| Annual Plan | S$24.98 | Annual | Subscription tracker app; annual access |
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), unfair or misleading practices about pricing, renewals, or cancellation are prohibited.
Consumers are entitled to clear contract terms, transparent billing, and accessible cancellation mechanisms.
If you believe you faced misleading conduct (for example, deceptive auto-enrolment), you can file a complaint with the Consumers Association of Singapore (CASE).
Keep records of communications, receipts, and screenshots to support any complaint or dispute.
Some users report helpful and responsive customer support and quick issue resolution in individual reviews.
For example, a Better Business Bureau review noted satisfaction with timely handling of an issue; see the review source for context: BBB reviews.
Other reviewers report problems such as unclear pricing, unexpected auto-renewals, and difficulty completing cancellations.
Widespread complaint themes include lack of confirmation and slow or unresponsive customer service; see aggregated user reviews: Sitejabber reviews.
Assuming cancellation deletes your account without checking the account deletion option is a common mistake.
Another frequent error is cancelling in the app store without confirming which subscription (company site vs store) is managing the billing.
Always save a confirmation screenshot or email when you cancel, and verify which billing channel (website vs App Store/Google Play/Huawei) processed the charge.
Expect no prorated refund by default and confirm refund policies before cancelling mid-cycle.
The table below summarises methods, refund likelihood, access after cancellation, and expected confirmation timing for easy reference.
Use it to pick the most appropriate cancellation route for your situation.
| Feature | Website cancellation | App store cancellation | Phone / Email / Mail |
|---|---|---|---|
| How to cancel | Profile → Account Settings → Subscription → Cancel Plan | Cancel in iTunes/Google Play/Huawei subscription settings | Support email ([email protected]), phone, or certified mail |
| Refund likelihood | Trial refunds available if cancelled within 14 days; paid refunds case-by-case | Store refund policies apply; cancellation stops future renewals | Case-by-case; keep documentation to support refund requests |
| Access after cancel | Access usually continues until end of current billing period | Access normally continues until end of current store billing period | Same as above; request confirmation of effective cancellation date |
| Confirmation time | Immediate on-screen confirmation expected; save screenshot | Store confirmation appears in your account purchase history | Email/phone confirmations may take up to ~48 hours; keep records |
Confirm that your subscription status shows as cancelled and save any on-screen confirmation or email.
Check future billing statements to ensure no further charges appear for the service.
For legal and terms-of-service details, review the provider terms: Rocket apps terms.
If you subscribed via Apple, consult your subscription details in the App Store: Rocket - Subscription Tracker on Apple.
Use certified mail only for formal disputes or written requests if other channels fail.
Rocket Resume (for certified mail): 6469 Almaden Expy #560, San Jose, CA 95120, USA.
Support email: [email protected]. Phone: +1-613-416-8568 (see local hours above).
Keep copies of any correspondence and delivery receipts for dispute or complaint filing.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.