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Recipient
Serato Dj Pro
Serato Audio Research Limited, Private Bag 92015, Victoria Street West
1142 Auckland , New Zealand
REF/2025GRHS4
Cancellation Serato Dj Pro: Easy Method
What is Serato Dj Pro
Overview
Serato DJ Pro is professional DJ software used for live mixing, library management, and performance effects. It supports a wide range of controllers and audio interfaces for club and home setups.
Who uses it
The software is aimed at DJs from beginners to professionals who need stable, feature-rich mixing tools. Licensing is offered via Serato.com and mobile app stores depending on platform and purchase method.
How to cancel Serato Dj Pro
Cancel on Serato.com (Web)
- Log in to your account at Serato.com.
- Go to Subscriptions & Payments in your account dashboard.
- Click “Cancel subscription” and follow on-screen prompts to confirm.
- Access continues until the end of the current billing period.
Cancel via App Store (iOS) or Google Play (Android)
- If you purchased through Apple App Store, cancel in your Apple ID subscription settings; Serato cannot cancel App Store subscriptions for you.
- If you purchased through Google Play, cancel in Google Play Store > Subscriptions; cancelling on Serato.com will not stop Play Store subscriptions.
Formal postal or written notice
- Serato’s Terms of Sale also describe written notice options for formal cancellations; send a signed written notice if required by your situation.
- Use the company address shown in the Address section below for postal notices.
What happens when you cancel
Access after cancellation
After you cancel a Serato.com subscription, you keep access until the end of the paid billing period. The subscription will not renew after that period ends.
Data and account
Your Serato account remains, including library and settings stored locally. Serato typically does not delete account data immediately after cancellation; check your account settings for export or deletion options.
Will I get a refund?
Serato’s stated refund policy
Serato’s Terms of Sale state that refunds are not provided except where required by applicable law. This is the baseline policy for purchases made via Serato.com.
Exceptions and legal remedies
- Refunds or other remedies (repair, replacement) may apply if the product is faulty or consumer law requires it.
- If you never agreed to the EULA and have not used the product, Serato may at its discretion accept a return and refund upon deactivation.
See Serato’s Terms of Sale for full details: Serato Terms of Sale.
Serato Dj Pro plans and pricing
Where to check current pricing
Do not rely on third-party estimates for pricing. Check Serato’s official pricing pages for the latest plans and offers.
Official pricing link
Official Serato DJ Pro pricing and plan options are available here: Serato DJ Pro pricing.
Your consumer rights in Singapore
Applicable Singapore law
Singapore consumers are protected under laws such as the Consumer Protection (Fair Trading) Act which can override vendor no-refund statements in cases of defective goods or services.
Practical implications
- If software is defective or the service is not as described, you may be entitled to repair, replacement or refund under Singapore law.
- Keep purchase records and evidence of defects to support any claim with the vendor or consumer protection authorities.
Customer experiences
Positive feedback
Many long-term users praise Serato DJ Pro for stability and professional mixing capabilities, and for an intuitive interface suitable for a range of DJs.
Negative feedback
There are repeated reports of slow or poor customer support, licensing and activation issues after hardware changes or updates, and subscription/licensing failures reported on review sites and forums.
Documentation checklist
Essential documents to gather
- Account email and username used to purchase.
- Order confirmation, receipt, or subscription ID from Serato.com, Apple, or Google Play.
- Payment proof (card or invoice) and billing period information.
Helpful supplementary items
- Device models, OS versions, and controller details.
- Screenshots or video showing the issue or the subscription status.
- Correspondence with Serato support (timestamps and ticket numbers).
Common mistakes
Assuming Serato can cancel App Store/Play subscriptions
Many users try to cancel App Store or Google Play subscriptions via Serato.com. Those purchases must be cancelled through Apple or Google subscription settings.
Missing proof or wrong account
Users sometimes contact support without the correct order ID, email, or screenshots. This delays resolution and makes refunds or corrections harder to process.
Comparative recap
| Platform | How to cancel | Period | Refunds |
|---|---|---|---|
| Web (Serato.com) | Log in → Subscriptions & Payments → Cancel subscription | Until end of billing period | No, except if required by law or fault |
| App Store (iOS) | Cancel via Apple ID subscription settings in your device | Until end of App Store period | Handled by Apple; contact Apple for refunds |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Until end of Play Store period | Handled by Google; contact Google for refunds |
After cancelling
Confirm cancellation
After you cancel, verify status in your Serato.com account or the relevant App Store subscription page. Retain the confirmation screenshot or email for your records.
Helpful links and next steps
- Serato Terms of Sale: https://serato.com/legal/terms-of-sale
- Serato DJ Pro pricing and plans: https://serato.com/dj/pro/pricing
- Step-by-step cancellation guidance (third-party summary): Postclic: Cancel Serato DJ Pro
Address
Postal address for formal notices
Serato Audio Research Limited, Private Bag 92015, Victoria Street West, Auckland 1142, New Zealand.
Notes on postal notices
If you send a written or signed cancellation notice, use a trackable method and keep delivery proof. Check Serato’s Terms of Sale for any specific requirements regarding written notices.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Serato DJ Pro subscription on Serato.com, log in to your account, go to Subscriptions & Payments, click 'Cancel subscription', and follow the prompts. Make sure to keep proof of cancellation.
If you bought Serato DJ Pro via the App Store, you must cancel through your Apple ID subscription settings on your device. Remember to keep a record of your cancellation.
After canceling your Serato DJ Pro subscription, you will retain access until the end of your current billing period. Ensure you keep proof of your cancellation.
According to Serato's stated refund policy, refunds are not provided unless required by law. If you believe you qualify, consider sending a formal written notice.
Yes, you can cancel your Serato DJ Pro subscription by sending a signed written notice to the address provided in Serato's Terms of Sale. Keep a copy for your records.