What is Spreeder
Overview
Spreeder is a speed‑reading app and web service from eReflect that helps users practice and increase reading speed and comprehension.
It is offered as a web product and as mobile apps with in‑app purchases via app stores.
Main delivery channels
Spreeder is available directly from the Spreeder website and via mobile stores (Apple App Store and Google Play).
Billing and support paths differ by channel; follow the channel‑specific instructions below when cancelling or requesting refunds.
How to cancel Spreeder
Cancel via App Store (iOS)
- Open your Apple ID settings on your iPhone/iPad and go to Subscriptions, then select Spreeder and Cancel.
- Alternatively, request help or a refund via reportaproblem.apple.com; uninstalling the app does not cancel a subscription.
Cancel via Google Play (Android)
- Open Google Play → Account → Subscriptions → select Spreeder → Cancel subscription.
- Uninstalling the app will not cancel the subscription; access typically continues until the end of the paid period.
Cancel via Web (site / eReflect)
- Web orders: Spreeder states orders cannot be canceled after payment and activation; cancellation is not supported.
- For refund requests on web purchases, contact Spreeder Help Desk as described on their refunds page.
What happens when you cancel
Access and renewals
Cancelling a store subscription stops future billing but usually allows access until the end of the current paid period.
For web purchases, refunds and access removal follow Spreeder's refund policy rather than a subscription cancellation flow.
Account and data
If a refund is granted for a web purchase, Spreeder states access is revoked when the refund is processed.
For store purchases, platform providers control refund outcomes and any resulting access changes.
Will I get a refund?
Refunds for web purchases (eReflect / Spreeder site)
- Spreeder offers an unconditional money‑back guarantee up to 365 days (12 months) after purchase for web sales.
- Contact the Help Desk within that period; refunds are processed to the original payment method in 5 - 10 business days and access is revoked upon refund.
Refunds for App Store and Google Play purchases
- App Store refunds must be requested through Apple's refund process (e.g., reportaproblem.apple.com) and follow Apple’s regional policies.
- Google Play refunds must be requested through Google Play’s refund flow; eligibility is determined case‑by‑case under Google Play policy.
Spreeder plans and pricing
Pricing summary
Only one Singapore App Store price was found for an in‑app VIP item. Billing period and detailed features were not publicly disclosed in the App Store snippet.
See the official listing for any updates or changes to pricing details.
| Plan | Price | Features | Period |
| Spreeder VIP (in-app purchase) | S$ 9.98 | Not publicly listed in App Store snippet | Not specified (see notes) |
Your consumer rights in Singapore
Statutory rights
Singapore consumer protection laws provide remedies for digital content that is faulty, misrepresented, or not as advertised.
Those statutory remedies can apply in addition to any voluntary refund guarantees offered by a vendor.
Platform purchases vs vendor guarantees
For App Store and Google Play purchases, refunds are governed by the platform policies, not the vendor's unconditional guarantee.
Cancelling a subscription through a store stops future billing but does not automatically produce a refund; refunds must follow platform procedures.
Customer experiences
Positive feedback
Independent reviews have praised Spreeder’s effectiveness and speed‑reading utility, noting improved reading speed for some users.
Some reviewers gave positive remarks on functionality despite mixed overall ratings on review platforms.
Negative feedback
Several reviews complained about cancellation difficulties and support responsiveness; one Trustpilot complaint (Oct 1, 2025) claimed lifetime access was not honored after upgrades.
Sitejabber reviewers raised concerns about forced help tickets, trial billing, and data/privacy issues; experiences appear mixed across platforms.
Documentation checklist
What to gather before contacting support
- Order receipt or payment confirmation (web purchases).
- Subscription ID or transaction ID from Apple / Google (store purchases).
- Email address used for the Spreeder account and date of purchase.
- Screenshots of billing, app store subscription entry, or any error messages.
Extra items that help speed resolution
- Support ticket numbers or previous correspondence with Spreeder.
- Bank or card statement line showing the charge if disputing a payment.
Common mistakes
Assuming uninstall cancels subscription
A frequent error is uninstalling the app and assuming the subscription is canceled. This does not stop platform billing.
Always cancel subscriptions via Apple ID or Google Play subscription settings.
Contacting the wrong channel for refunds
Requesting refunds for app store purchases directly from the vendor may delay resolution because Apple/Google control app‑store refunds.
Use the platform refund flow for store purchases and Spreeder Help Desk for web purchases made on the Spreeder site.
Comparative recap
Channel comparison
| Channel | Cancel method | Refund possibility | Period |
| Apple App Store (iOS) | Cancel via Apple ID Subscriptions or reportaproblem.apple.com | Refunds via Apple; subject to Apple policy | Not specified |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Refunds via Google Play; eligibility case‑by‑case | Not specified |
| Web (eReflect / Spreeder site) | No cancellation after payment/activation; contact Help Desk for refunds | Unconditional refund up to 365 days per Spreeder policy | Not specified |
After cancelling
Immediate steps
- Confirm cancellation in your Apple or Google account and keep a screenshot.
- Check your bank or card statement for continued charges and dispute if necessary.
Where to get help
Address
Company address
eReflect Pty Ltd
Unit 9M Avenir Building, Archbishop Reyes Street, Cebu City 6014, Philippines
Notes on contacting
Spreeder does not list a Singapore office; use the website Help Desk or platform refund flows for faster resolution.
Keep all documentation and correspondence when escalating disputes through your payment provider or local consumer channels.