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Synthesia
Level 3 (South), 20 Triton Street, Regent’s Place
NW1 3BF London , United Kingdom
REF/2025GRHS4
Cancellation Synthesia: Easy Method
What is Synthesia
Product overview
Synthesia is a SaaS platform that creates AI-generated videos from text using realistic avatars and synthetic voices.
It is commonly used by businesses for training, marketing, and internal communications where quick video production is needed.
Core capabilities
The platform offers prebuilt avatars, personal avatar creation, multilingual support, and downloadable video output.
Features vary by plan and include API access, branded pages, interactive videos, and enterprise options for large customers.
How to cancel Synthesia
Cancel via Web (direct at synthesia.io)
- Sign in to your account and go to your profile.
- Navigate: Account Info → Billing → click “cancel your subscription” under the plan name, then confirm.
- If on the Free Plan, cancellation isn’t necessary; to delete the account you must contact support.
Cancel via mobile stores (iOS / Android)
- iOS: Use Apple App Store subscription management to cancel; refunds and billing are handled by Apple.
- Android: Use Google Play subscription management to cancel; refunds and billing are handled by Google Play.
- Synthesia cannot directly cancel or refund in-app purchases for App Store / Google Play purchases.
What happens when you cancel
Access and content
Cancelling a paid subscription typically removes access to paid features and may prevent further video exports.
Download any videos and export files before cancelling to retain copies of your content.
Billing and restoration
Cancellation stops future renewals but does not retroactively delete prior invoices or payments.
If you mistakenly cancel, contact Synthesia support promptly; restoration requests may be accepted within 48 hours.
Will I get a refund?
Web purchases (direct)
- PayPal payments: up to 180 days for a full refund in eligible cases.
- Other payment methods: up to 120 days for a full refund in eligible cases.
- Refunds terminate your license and access to paid features once processed.
In-app purchases and older policies
- App Store / Google Play purchases: refunds are handled by Apple or Google; Synthesia does not issue these refunds directly.
- Older (archival) Terms: a 15-day no-reason refund right existed for consumers under older 2022 terms, with possible pro-rated handling.
Synthesia plans and pricing
Overview of available plans
Below is a summary of published plans and estimated SGD equivalents. Prices are taken from the provided data.
USD-to-SGD conversions are approximate and for guidance only.
| Plan | Price (USD) | Price (SGD estimate) | Period | Features |
|---|---|---|---|---|
| Starter (monthly billing) | $29.00 | ≈ S$40 | Monthly | 10 min video/month, 125+ AI avatars, remove logo, downloads, AI dubbing |
| Starter (annual billing) | $18.00 per month (billed annually) | ≈ S$25/month | Monthly (annual commitment) | Same as Starter monthly, at discounted rate |
| Creator (monthly billing) | $89.00 | ≈ S$122 | Monthly | 30 min video/month, 180+ AI avatars, 5 personal avatars, API, branded pages, interactive videos, priority support |
| Creator (annual billing) | $64.00 per month (billed annually) | ≈ S$88/month | Monthly (annual commitment) | Same as Creator monthly, at discounted rate |
| Free / Basic | $0 | S$0 | Monthly | 3 - 10 minutes video/month, limited avatars and features |
| Enterprise | Custom / Contact sales | Not publicly listed | Annual or custom | Unlimited video, personal avatars, SSO, enterprise-grade features |
Your consumer rights in Singapore
Legal context
Under Singapore law, digital content should be supplied with reasonable care and skill under general consumer protections.
However, there is no automatic statutory 14-day cooling-off right for online software subscriptions unless explicitly provided.
How it applies to Synthesia
- Synthesia’s published refund terms (up to 180/120 days) are more generous than statutory minima and apply to direct web purchases.
- For in-app purchases you must rely on Apple or Google Play refund processes and terms.
Customer experiences
Positive feedback
- Users praise ease of use, intuitive interface, many avatars and templates, multilingual support, and helpful onboarding resources.
- Some reviewers highlight professional output quality and valuable training webinars or courses.
Negative feedback
- Reported issues include slow performance, limited control over avatar prosody, and difficulties creating personal avatars.
- Several users report opaque or inconsistent content moderation decisions, trouble cancelling through some channels, and refund disputes.
Documentation checklist
What to gather before contacting support
- Account email and subscription ID (if available).
- Payment receipts or invoices showing recent charges.
- Screenshots of billing page, subscription settings, or error messages.
- Exported video files you wish to keep (download before cancelling).
Additional items useful for refunds or disputes
- Transaction IDs from PayPal, card statements, App Store or Google Play purchase receipts.
- Any support ticket numbers or previous correspondence with Synthesia.
Common mistakes
Not downloading content first
Many users cancel without exporting their videos. Once access to paid features ends, exports may be blocked.
Always download completed videos and source files before cancelling or requesting a refund.
Expecting App Store/Google Play refunds from Synthesia
Users sometimes ask Synthesia to refund in-app purchases. Apple and Google control those refunds; contact them through their store interfaces.
Also avoid assuming a statutory 14-day automatic refund for SaaS subscriptions in Singapore.
Comparative recap
Quick comparison by purchase channel
The table below compares cancellation and refund paths for the main purchase channels supported by Synthesia.
| Platform | How to cancel | Refund availability | Period |
|---|---|---|---|
| Web (direct at synthesia.io) | Account → Account Info → Billing → “cancel your subscription” | Refunds: PayPal up to 180 days; other methods up to 120 days (direct purchases) | Direct |
| App Store (iOS) | Manage subscriptions in Apple App Store | Refunds handled by Apple per App Store policy; Synthesia does not issue in-app refunds | App Store |
| Google Play (Android) | Manage subscriptions in Google Play Store | Refunds handled by Google Play per its policy; Synthesia does not issue in-app refunds | Google Play |
After cancelling
Next steps
- Download any remaining videos and backups immediately after cancelling to avoid losing access.
- Keep payment receipts and take screenshots of your subscription page for records and potential disputes.
Useful links
Address
Primary registered address
Level 3 (South), 20 Triton Street, Regent’s Place, London NW1 3BF, United Kingdom.
Alternate / archival address
An older address listed in archival terms is 16 Dufour’s Place (refer to older documentation if needed).
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Synthesia subscription purchased directly from the website, sign in to your account, go to Account Info, then Billing, and click 'cancel your subscription' under your plan name. Remember to keep proof of your cancellation.
After canceling your Synthesia subscription, you will lose access to paid features and may not be able to export further videos. It's advisable to download any important videos before cancellation.
If you cancel a Synthesia subscription purchased via PayPal, you may be eligible for a full refund within 180 days, depending on the circumstances. Ensure you keep proof of your cancellation.
Yes, you can cancel your Synthesia subscription through the mobile app. For iOS, manage your subscription in the Apple App Store; for Android, use the Google Play Store. Refunds are handled by Apple or Google, not Synthesia.
If you mistakenly cancel your Synthesia subscription, contact Synthesia support promptly. Restoration requests may be accepted within 48 hours of cancellation, so keep proof of your cancellation.